The countdown is on for one of the most anticipated events in the contact center industry!
From January 27 to 29, 2025, Etech Global Services is thrilled to participate in Customer Contact Week (CCW) Orlando, hosted at the JW Marriott, Disney, Orlando. Join us as we bring our expertise, innovative solutions, and a clear vision to help organizations transform their contact centers into data-driven powerhouses.
What to Expect at CCW Orlando
At Etech, we understand the challenges contact centers face today. From meeting ever-increasing customer expectations to leveraging data for actionable insights, we are committed to equipping businesses with tools and strategies that create meaningful customer experiences.
Here is what makes our presence at CCW Orlando unmissable:
1. Inspiring Workshop: “Creating a Data-Driven Call Center Culture: Strategies for Success
Etech’s workshop, “Creating a Data-Driven Call Center Culture: Strategies for Success,” is tailored for leaders eager to take their customer experience to the next level. This session will feature expert insights from some of the brightest minds in the industry:
- Jim Iyoob, Chief Customer Officer, Etech Global Services
- Shawndra Tobias, SVP of Customer Experience, Etech Global Services
- Melissa Magos, Sr. Director of Call Center Operations, Frontier Communications
- Melissa Wood, Dean of Global Leadership Development, Etech Global Services
Through this engaging session, participants will learn actionable strategies to:
- Build a culture that thrives on data-driven decision-making.
- Decode customer sentiments, preferences, and pain points using Etech’s innovative analytics solutions.
- Empower frontline teams to deliver exceptional customer experiences.
When and Where: Monday, Jan 27, 9:00 AM – 10:30 AM EST | Dogwood Room, JW Marriott
2. Visit Etech’s Booth #311
Our team will be at Booth #311, ready to showcase how Etech’s solutions can revolutionize your contact center. Here’s why you should stop by:
- Live Demos: Experience our analytics platform, QEval, in action. QEval empowers organizations to decode customer feedback, identify pain points, and implement actionable insights—all without manual intervention.
- Expert Guidance: Meet our experts and discuss tailored solutions that align with your organization’s unique needs. From contact center operations to leadership development, we’ve got you covered.
- Giveaways: It’s not just about insights—it’s also about exciting perks! Visit our booth to get stunning Kendra Scott Jewelry.
3. Exclusive Offer: Save on Registration
We’re making it easier than ever to attend CCW Orlando. Use the code ETECH_CCW to receive 20% off on End User passes. Don’t miss the chance to learn from industry leaders, network with peers, and explore innovative solutions at a discounted rate.
Why CCW Orlando Matters?
Customer Contact Week is the ultimate hub for professionals in the customer experience and contact center industry. With a focus on innovation, strategy, and leadership, the event provides:
- Access to pioneer speakers sharing the latest trends and actionable insights.
- Networking opportunities with top decision-makers and industry leaders.
- A platform to explore and implement the latest tools and technologies that transform customer service.
By attending CCW Orlando, you’re not just gaining knowledge—you’re joining a movement to redefine the future of customer experience.
Etech’s Commitment to Excellence
Etech Global Services has long been a trusted partner for organizations aiming to enhance their contact center operations. With over two decades of experience, we bring expertise in:
- Customer Experience Transformation: Our Voice of Customer (VoC) analytics solutions help businesses understand customer needs and craft tailored experiences.
- Leadership Development: Through our leadership programs, we empower teams to drive sustainable success.
- AI-Powered Insights: Our AI-driven tools provide actionable recommendations to improve operational efficiency and customer satisfaction.
At Etech, we are more than just a service provider—we are your partner in creating exceptional customer journeys.
Let’s Meet!
If you’re attending CCW Orlando, make sure Etech is on your agenda. Here’s how you can connect with us:
- Workshop: Attend our session, “Creating a Data-Driven Call Center Culture: Strategies for Success,” to gain valuable insights.
- Booth #311: Stop by to meet our experts, experience live demos, and win exciting giveaways.
- Schedule a Consultation: Let’s discuss how we can help you achieve your business goals.
See You in Orlando!
The future of contact centers is here, and Etech Global Services is leading the way. Join us at Customer Contact Week Orlando 2025 to discover how we can help you transform your operations, empower your teams, and transform your customer experience.
Mark your calendar, use the code ETECH_CCW for your discount, and don’t forget to visit Booth #311 for an unforgettable experience. We can’t wait to meet you!
