Find Your Dream Job With Etech​

Job Title	:	HR Executive
Job Location	:	Work From Office
Location	:	Gandhinagar

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

• Reviews new hire paperwork for accuracy and enters information into employee databases and payroll applications.
• Coordinates record corrections with training department, HR or team leaders as needed.
• Maintaining employee records.
• Develops and maintains a resource binder for this position in both electronic and hard copy.
• Directs activities of workers engaged in cataloging and safekeeping of valuable materials and directs disposition of worthless materials.
• Prepares and maintains employee and financial records to be archived according to state and federal regulations.
• Prepares or directs preparation of document descriptions and reference aids for use of archives such as accession lists, indexes, guides, bibliographies, abstracts, and microfilmed copies of documents.
• Directs filing and cross indexing of selected documents in alphabetical and chronological order.
• Builds strong relationships within the department and leaders and peers across ETPL.
• Is open and responsive to consistent coaching, takes an active role in performance planning and goal setting.
• Acts as a role model at all times; adheres to high ethical standards.
• Takes responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
• Is flexible in an environment by championing and embracing change.

What We Expect You To Have:

• Have a ‘Can do approach’ to work and a strong sense of commitment.
• Have good interpersonal skills.
• Excellent verbal and written communication skills with the ability to deal with people politely, willingness to learn.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Must be highly organized.
• Ability to manage and lead employee to excellent performance.
• Flexible to work in US shift timings.

Job Title	:	Assistant Global Corporate Trainer
Job Location	:	Work From Office
Department	:	Global Leadership Development (Human Resources)
Location	:	Gandhinagar

Visit us: www.etechgs.com

What We Offer:

 

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per the process
• Campaign Allowance
• Health Insurance
• Tuition Reimbursement
• Work-Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

 

• Design & Develop Learning Programs: Collaborate with leaders to identify critical training needs and design effective solutions, including e-learning, workshops, and blended approaches.
• Deliver & Facilitate Training: Conduct engaging sessions using diverse methods like discussions, role-playing, and case studies, tailored to varied learning styles.
• Create Learning Materials: Develop comprehensive resources such as guides, presentations, and e-learning modules, leveraging innovative tools and technologies.
• Evaluate & Improve Training Impact: Assess program effectiveness using feedback, KPIs, and behavioral metrics, presenting actionable insights to stakeholders.
• Stay Updated & Drive Innovation: Research industry trends and integrate emerging technologies to enhance training programs.
• Collaborate & Communicate: Work with cross-functional teams to ensure alignment and maintain strong relationships with all stakeholders.

What We Expect You To Have:

 

• 3–5 years of experience in corporate training or related roles with a proven ability to design and deliver impactful learning programs.
• Strong knowledge of adult learning principles, instructional design methodologies, and global training strategies.
• Proficiency in Microsoft Office Suite, Learning Management Systems (LMS), and e-learning platforms; experience with authoring tools is a plus.
• Excellent communication, presentation, and facilitation skills with the ability to engage diverse audiences across cultures and time zones.
• Strong analytical skills to evaluate training effectiveness and translate data into actionable insights.
• A Bachelor’s or Master’s degree in Human Resources, Education, Organizational Development, or a related field.
• Flexibility to work any schedule in a 24/7 call center environment.
• A global mindset and the ability to collaborate effectively with cross-functional teams.
• Passion for learning and development, with a drive to enhance organizational performance.

Job Title	:	Accounting Analyst
Job Location	:	Work From Office
Department	:	Etech Insights
Location	:	Gandhinagar

Visit us: www.etechgs.com

What We Offer:

 

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per the process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work-Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

 

• Responsible for AR billings in accordance with billing terms (i.e., weekly, bi-weekly /monthly etc.)
• Responsible for researching and understanding billing discrepancies
• Responsible for effective communication with business partners on billing discrepancies
• Be able to convey billing discrepancies issues to management through analysis work
• Responsible for reconciliation of AR subledger vs general ledger
• Other assigned tasks as needed
• Available to work minimum 40 hours a week (8 hours a day – business hours)
• Detail oriented and be able to self-proof assigned tasks for accuracy
• Able to work independently as well as part of a team
• Conscientious, fast learner, adaptable
• Professional telephone and email etiquette
• Ability to work and thrive in a multi-tasked, fast paced environment

What We Expect You To Have:

 

• Accounting / Math / Business education background
• High level of proficiency and understanding of Microsoft Excel formulas
• One to two years work experience in the Accounts Receivable preferred
• General knowledge of Microsoft Access is a plus
• Proficiency with Dynamic GP is a plus

Job Title	:	Customer Acquisition Specialist
Job Location	:	Work From Office
Location	:	Gandhinagar

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You Will Be Doing:

• Conduct outbound & Inbound calls to U.S. business customers, presenting our client’s business services and effectively managing objections to close sales.
• Identify leads using our client’s MQO’s/Leads
• Make 90 to 100 cold calls to pitch products and services (having meaningful Business Conversations, uncovering Gaps in the Business where our Solutions can assist).
• Use persuasive communication and negotiation techniques to meet customer needs and secure sales.
• Develop customized solutions for each client, positioning client’s services as essential resources for their business operations.
• Meet or exceed daily, weekly, and monthly sales goals consistently.
• Record detailed and accurate notes of customer interactions in CRM software.

Qualification Required:

• Qualification: HSC or Graduate
• Experience: Fresher/ Experienced

What We Expect You To Have:

• Experience in outbound sales is a plus, but freshers are welcome to apply if they demonstrate strong communication, negotiation skills, and a passion for sales.
• Clear and effective communication skills in English while being able to communicate clearly, confidently and politely.
• Exceptional sales and negotiation skills, with an ability to engage U.S.-based customers over the phone confidently.
• Familiarity with U.S. business standards or a willingness to learn and adapt quickly.
• High resilience and adaptability, with the ability to handle challenging sales situations.
• The ability to handle rejection
• Detail-oriented with strong organizational skills.
• A proactive, target-driven approach, with motivation to learn and succeed in a competitive sales environment.
• Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
• Proficient in Customer service sales
• Knowledge of record management procedures & processes (is a plus)
• Effective analytical, problem-solving, and decision-making skills
• Must pass pre-hire exam with 80% or higher.
• Ability to multitask and work under pressure.
• Must be able to work in a team oriented, high demand and fast paced environment.

 

Job Title	:	Real Time Analyst
Job Location	:	Work From Office
Department	:	Etech Technology Solutions (ETS)
Reports to	:	Team Leader
Location	:	Gandhinagar
Schedule & Shift	:	Flexible with Shift times
Hours	:	Six days a week, Full Time

What We Offer

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work-Life Balance Initiatives
• Rewards & Recognition

What You’ll Be Doing

• Supporting the Customer Service Teams with respect to the management and operation of associate scheduling and real-time monitoring of work queues ensuring optimal service level delivery
• Monitors queue spikes, breaks and aux usage of agents. Ensuring that the queue is well-managed by relaying real-time concerns on AUX time reporting to Supervisors/Floor managers on the floor
• Sends day-end reports to management team
• Monitors and report real time schedule & Shrinkage adherence and reports non-compliance if any
• Reports intra-day schedule changes to the Supervisors/Manager. e., same day callouts and develops a plan to meet schedule requirements.
• Works with WFM to ensure hourly, real-time schedule adherence commitments are being met.
• Work closely with the Account Managers and Supervisors to conduct real-time root cause analysis of impacts to SLA's (i.e. AHT, ACW, Abandonment, actual call volume to forecast ratios, chat types/drivers).
• Assigning schedules for all reps.
• Proactively develop action plans or provide recommendations to the program on effective ways to achieve schedule adherence.
• Identify OCR's/leaders on any violation of the code of conduct and non-adherence to the schedule.

What We Expect You To Have

• Bachelors with 1+ years of experience or equivalent combination of education and relevant experience
• Hands-on experience of MS Office Suite and advanced knowledge of excel including simple to complex formulae OR similar reporting tools/methodologies.
• Build strong relationships with Team Leader, and team members.
• Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
• Act as a role model at all times, adhere to high ethical standards.
• Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
• Be flexible in an environment by championing and embracing change.
• Excellent Written English skills and Excel (Data Analysis) are a prerequisite.
• Acts as a role model at all times and adheres to high ethical standard
• Takes responsibility and initiative to develop core and personal skills
• Is flexible in an environment by championing and embracing change
• Maintains a high degree of confidentiality while conducting day-to-day operations.

Job Title	:	Call Center Data Analyst
Job Location	:	Work From Office
Department	:	Global Development
Location	:	Gandhinagar
Hours	:	1:00/1:30 PM to 10:00/10:30 PM

What We Offer:

• Canteen Subsidy
• Night Shift allowance as per process
• Health Insurance
• Tuition Reimbursement
• Work-Life Balance Initiatives
• Rewards & Recognition

What You’ll Be Doing:

• Coordinate across teams and departments to streamline/automate processes and ensure seamless service delivery.
• Analyze call center data (voice, chat, email) to identify trends, patterns, and areas for improvement across campaigns.
• Create compelling data visualizations to communicate findings to both technical and non-technical audiences.
• Translate complex data sets into actionable recommendations for the operations team, providing clear action items.
• Develop comprehensive dashboards to provide insights for stakeholders.
• Conduct proactive and on-demand analysis, recommending solutions for performance improvement.
• Coach team members and leaders to enhance their leadership and technical skills.
• Maintain SOPs and documentation processes, ensuring accuracy and consistency.
  

What We Expect You To Have:

• 5+ years of experience in BPO/Call center reporting, with strong Data analysis skills.
• Technical skills in SQL or DBA tools (ability to read and understand code), advanced Excel (Power Query, Power Pivot), and experience with BI/ETL tools (e.g., Talend).
• Proven ability to identify opportunities for optimization, automation, and process improvement in reporting.
• Strong leadership skills with the ability to manage deliverables accurately and on time.

Job Title	:	Customer Service Representative (Bilingual Language)
Job Location	:	Work From Office
Location	:	Gandhinagar

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You Will Be Doing:

• Should have a go-getter attitude in assisting the customers.
• Will be responsible for providing satisfactory customer service and Level-1 troubleshooting.
• Ensure customers’ issues are attended and all their concerns are resolved immediately.
• Ensure customer's confidential information is adequately protected and only used for official purposes.
• Communicate with current and existing customers using Internet and different software to give information and answer questions regarding current promotions and offers.
• Follow up with customers to assure satisfaction, respond to queries, and resolve problems.
• Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
• Be flexible in an environment by championing and embracing change.

What We Expect You To Have:

• Qualification: Graduate
• Experience: Fresher/ Experienced
• Aware of Spanish culture.
• Handling calls in Spanish and English language.
• Comfortable working in night shifts and 24*7 work environment.
• Should have excellent communication skills in English and Spanish language (verbal & written).
• Open to Work From Office.
• B1/B2 level certification will be an added advantage.

Job Title	:	Business Development Executive
Job Location	:	Work From Office
Location	:	Gandhinagar
Schedule & Shift	:	2 PM to 11 PM

What We Offer:

• Internet allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition

What You Will Be Doing: 1. Lead Generation & Prospecting:

• Identify potential clients through LinkedIn, cold calling, email campaigns, and other online channels.
• Research and analyze market trends to discover new business opportunities in the BPO, call center, and IT service sectors.
• Build and manage a pipeline of high-quality leads.
• Observe RFI, RFP/RFQ closely in order to generate and procure new businesses. Responding to the RFIs and the RFPs.
• Preparing various presentations and should regularly attend client meetings.

2. LinkedIn Outreach:

• Leverage LinkedIn Sales Navigator and other tools to identify key decision-makers and build connections with prospects.
• Execute targeted LinkedIn outreach campaigns and follow up with personalized messages.

3. Cold Calling & Follow-ups:

• Initiate outbound calls to potential clients to introduce the company’s services, schedule meetings, and qualify leads.
• Conduct needs assessments and provide tailored service recommendations to prospects.

4. Relationship Building & Nurturing:

• Develop and maintain strong relationships with leads through consistent follow-up, personalized engagement, and value-driven communication.
• Work closely with the sales team to transition qualified leads for further engagement and conversion.

5. Market Research & Competitive Analysis:

• Conduct thorough market research to understand client needs, industry trends, and the competitive landscape.
• Provide insights to the sales and marketing teams to enhance service offerings and positioning strategies.

6. Reporting & Data Management:

• Track and report on key metrics such as lead volume, conversion rates, and outreach effectiveness.
• Maintain accurate and up-to-date records of all interactions in CRM systems.

What We Expect You To Have:

• 2-4 years of experience in B2B lead generation, specifically targeting the US market, with a focus on call center services, quality assurance, or custom software development.
• Proven ability to generate and manage high-quality leads for US-based B2B clients using LinkedIn, cold calling, and other outreach methods.
• Strong understanding of US market trends, B2B buyer behavior, and competitive analysis within the IT services or BPO sectors.
• Expertise in developing tailored lead generation strategies and nurturing relationships to transition qualified leads for conversion.
• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven track record of generating high-quality leads and meeting sales targets.
• Proven experience in lead generation and business development in the BPO, call center, or IT services industries.
• Strong knowledge of LinkedIn outreach strategies and cold calling techniques.
• Excellent communication and interpersonal skills.
• Ability to work independently, manage multiple tasks, and meet deadlines.
• Proficient in using CRM tools, LinkedIn Sales Navigator, and other lead generation platforms.
• Strong analytical skills with a strategic mindset.

Job Title	:	Client Support Associate
Job Location	:	Work From Office
Department	:	Operations
Reports to	:	Team Leader
Location	:	Gandhinagar

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You Will Be Doing:

• As a Client Support Associate, you will need to be a great listener as you work to troubleshoot and understand issues. You will work to resolve issues upon initial contact (i.e., "first call resolution"), and prevent future issues whenever possible by educating our Clients and reviewing their accounts. You will oversee all problems to resolution, even when delegated to other teams.
• You will provide engaging, responsive, timely telephone and email support to Consumer Clients, Sales, and other internal team members. You will be the point of contact for the Consumer and/or Sales team member as you keep them informed of the status of open issues while actively working to troubleshoot and resolve them. You will play a role in retention as you communicate collaboratively with Sales to address any Consumer issues.
• Client Support Associate must maintain a strong understanding of the products and services of Autotrader. Adhere to all policies, procedures, and guidelines. Understand the organization (departments, personnel, and their responsibilities). Develop or improve on internal systems knowledge.
• Being a Client Support Associate, you will need to be flexible as you adjust to changing duties and responsibilities as the department and the company evolve. Additional projects, assignments or responsibilities may be assigned in order to assist the department/company meet their objectives and providing the Ultimate Service to our Clients.

What We Expect You To Have:

• High secondary or 10+2 diploma with 3 years’ experience in a related field; OR any stream graduate degree with 1 year of experience.
• Strong computer skills, especially proficient in Microsoft Office, Outlook, and other Internet-based tools.
• Strong understanding of business operations (spreadsheets, trends, data)
• Be Flexible in working hours which is a must.
• Excellent oral and written communication skills;
• An unerring attention to detail;
• The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
• A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
• The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
• Experience working as part of a collaborative team - we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.

Job Title	:	Senior/Lead Database Developer
Job Location	:	Work From Office
Department	:	Etech Insights
Location	:	Gandhinagar
Schedule & Shift	:	5:30 PM to 2:30 AM || 6:30 PM to 3:30 AM

The Senior/Lead Database Developer will play a critical role in the design, development, and maintenance of our database systems. The ideal candidate will have over 8 years of experience with SQL Server, ETL processes, API development, and a solid understanding of MongoDB and AWS. This role requires a detail-oriented professional with a passion for database technologies and a drive for excellence. WHAT YOU'LL BE DOING:

• Design, develop, and maintain robust SQL Server databases to support various applications.
• Develop and implement ETL processes to ensure efficient data integration and transformation.
• Develop ETL job to sync production data to Data warehouse for near real time reporting using Talend Open Studio for Big Data.
• Design and develop APIs for seamless data exchange between systems.
• Manage and optimize database performance, ensuring data integrity and security.
• Collaborate with cross-functional teams to gather requirements and deliver database solutions that meet business needs.
• Provide technical expertise in MongoDB and contribute to NoSQL database solutions as required.
• Utilize AWS services to support database infrastructure and cloud-based solutions.
• Perform database troubleshooting, debugging, and optimization.
• Stay updated with the latest industry trends and best practices in database development.

WHAT WE EXPECT YOU TO HAVE:

• Bachelor's degree in computer science, Information Technology, or a related field.
• 8+ years of hands-on experience with SQL Server, including database design, development, and performance tuning.
• Strong experience with ETL tools-Talend Open Studio and processes.
• Proficient in API development and integration.
• Good knowledge of MongoDB and experience with NoSQL databases.
• Experience with AWS services and cloud infrastructure.
• Strong problem-solving skills and attention to detail.
• Excellent communication and teamwork skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

Preferred Skills:

• Experience with data warehousing and data lakes.
• Knowledge of additional cloud platforms (e.g., Azure, Google Cloud).
• Familiarity with Agile methodologies.
• Experience in managing remote and distributed teams.
• Strong organizational skills and attention to detail.
• Must to have Contact center domain projects experience

Job Title	:	QA Lead – Speech Analytics
Job Location	:	Work From Office
Department	:	Etech Insights
Location	:	Gandhinagar

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

• Will initiate launching of audit process for new campaigns as assigned by Project Leader/Account Leader
• Will interact with Operations to ensure that the expectations in terms of QA support to the campaigns are met
• Understand the SLA of the campaigns in the terms of QA support and ensure that those are met.
• Design Audit Forms, get it approved by Ops and Client and place it online in QEval
• Initiate MI/BI studies as and when required
• Take initiatives for process improvement
• Will possess overall knowledge of all the campaigns audited by EI
• Periodically monitor utilization, audit accuracy etc of the QA team
• Help in setting up calibrations and provide all assistance to QA Lead Interns/Asst. QA Leads in maintaining a smooth calibration process
• Maintain minimum 95% schedule adherence of self and the team
• Will act as role model for Leaders and Team Members of internal and external departments
• Must be accessible, available and flexible with shift timings
• Have an open attitude and avoid discounting, dismissing, or minimizing questions
• Maintain personal and professional boundaries, but avoid being distant or unapproachable
• Always lead by example
• Adhere to the policies and procedures of Etech
• Provide excellence when communicating with customers (internal and external)
• Be flexible in an environment by championing and embracing change
• Create a spirit of mutual learning, trust and respect
• Data Analysis: Capability to analyse performance data and derive actionable insights.
• Reporting: Skill in creating and interpreting reports on contact canter performance.
• KPI Management: Understanding and managing key performance indicators (KPIs) to drive team performance.
• Training Programs: Designing and implementing effective training programs for new hires and existing staff.
• Crisis Management: Handling unexpected situations calmly and effectively.

What We Expect You to Have:

• Graduate or equivalent experience in BPO call monitoring and auditing
• Must have minimum 2-3 experience in speech analytics
• Good technical knowledge needed. Should be aware about API, Metadata, Queries, Python language etc
• Must have worked as a leader
• Should be well versed with PPT and Advanced excel.
• Interpersonal skills & ability to influence
• Excellent written & verbal Communication skills including client interactions
• Planning and organizational skills
• Well organized and structure approach to work Ability to work to deadlines and targets

Job Title	:	Customer Service Representative
Job Location	:	Work From Office
Department	:	Operations
Reports to	:	Team Leader
Location	:	Gandhinagar

Visit us: www.etechgs.com

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

• Handle calls and emails with inquiries related to courses signed up by customers in timely manner.
• Respond to multiple calls or emails; gather and verify required information as appropriate.
• Understand customer’s reason to contact and attempt to provide solution following the specified guidelines.
• Empathize and use soft skills when customers are facing trouble with the offered services and focus on finding the suitable solution.
• Gather all required information while working on customer’s reason to contact and update tickets based on the communication or escalate the same to concerned department.
• Obtain all required information and relay the same to other departments as per the protocol.
• Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
• Be flexible in an environment by championing and embracing change.

What We Expect You to Have:

• Any stream 12th Standard pass out / any stream Graduate / Blog Graduate with 18 year’s age along with Excellent Oral & Written Communication skills can apply.
• Be Flexible in working hours which is a must.
• Comfort with and knowledge of how to use Microsoft Office, email etc.
• Excellent oral and written communication skills with superior typing speed;
• An unerring attention to detail;
• The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
• A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
• The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
• Experience working as part of a collaborative team - we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.

Job Title	:	Customer Experience Specialist
Job Location	:	Work From Office
Department	:	Etech Technology Solutions (ETS)
Location	:	Gandhinagar

Visit us: www.etechgs.com

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You'll Be Doing:

• Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered
• Respond to multiple inbound chats; gather and verify required information as appropriate.
• Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
• Quote prices and encourages customers to buy. Secures and places orders with others for filling and arranges delivery date. Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
• Prepare report on sales activities - Sales Tracker Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
• Be flexible in an environment by championing and embracing change.

What We Expect You To Have:

• HSC or above; age 18+
• Be Flexible in working hours which is a must
• Comfort with and knowledge of how to use Microsoft Office, email etc.
• Excellent oral and written communication skills; An unerring attention to detail
• The ability to multi-task answering numerous chats and navigating smoothly between chat and email
• A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer
• The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious
• Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order

Job Title	:	IT Helpdesk Technician
Job Location	:	Work From Office
Department	:	Etech Technology Solutions (ETS)
Location	:	Gandhinagar

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You'll Be Doing:

• Troubleshooting all information technology issues, including software, hardware, and networking
• Provision, deprovision, and audit access rights for all company resources
• Assist in the management of Active Directory information, ensuring accuracy and regular updates
• Install and update desktops, laptops, mobile devices, peripherals, networks, and related software
• Assists end-users in resolving complex technical problems. Resolves and/or refers highly complex technical problems as appropriate
• Follows up with end-users to ensure that inquiries are resolved within established SLAs
• Logs and tracks inquiries using a ticketing system while maintaining history records
• Documents and maintains workflows utilized in successful issue resolution
• Identifies, evaluates, and prioritizes end-user problems and complaints to ensure that inquiries are successfully resolved
• Analyses and evaluates inquiry/problem reports and makes recommendations to reduce the need for help desk involvement and end-user effort
• May provide leadership and work guidance to less experienced personnel
• Mainly Tier 1, partly Tier 2 Support Level
• Working with a global team, providing Network-/Security Services on a high level of quality Assists with routine and ad hoc requests. Supports projects and initiatives within the department

We Expect You To Have:

• Experience of networking fundamentals, mainly TCP/IP
• Windows and Mac OS hardware/software experience
• Microsoft Office knowledge, very knowledgeable with Excel in particular
• Active Directory management experience a plus, but not required.
• Virtual Machine deployment and management
• Wireless technologies and protocols know-how desirable
• VPN technologies (IPsec and SSL)
• Relevant technical certification is highly desirable
• Internal Help Desk Technician to provide phone, chat, email and direct IT support. Must be available some nights and weekends.
• Be a Team player
• Flexible attitude, reliable
• Network maps and document writing
• Customer-friendly demeanour
• Interpersonal skills for interacting with team members
• Good Communications skills
• Organization skills to balance and prioritize work
• Analytical and problem-solving skills
• Leadership skills to mentor and provide guidance to less experienced personnel
• Ability to work in a team environment
• Configure and administer a defined technology/system (e.g., Hardware, Operating Systems, Network and middleware) in support of ongoing operations and projects.
• Manage incidents and requests for a defined technology environment
• Provide network specific technical expertise for the support of security network system.

Job Title	:	Online Chat Representative
Job Location	:	Work From Office
Department	:	Operations
Location	:	Gandhinagar

Job Title	:	Real Time Analyst
Job Location	:	Work From Office
Department	:	Etech Technology Solutions (ETS)
Reports to	:	Team Leader
Location	:	Gandhinagar
Schedule & Shift	:	Flexible with Shift times
Hours	:	Six days a week, Full Time

What We Offer

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work-Life Balance Initiatives
• Rewards & Recognition

What You’ll Be Doing

• Supporting the Customer Service Teams with respect to the management and operation of associate scheduling and real-time monitoring of work queues ensuring optimal service level delivery
• Monitors queue spikes, breaks and aux usage of agents. Ensuring that the queue is well-managed by relaying real-time concerns on AUX time reporting to Supervisors/Floor managers on the floor
• Sends day-end reports to management team
• Monitors and report real time schedule & Shrinkage adherence and reports non-compliance if any
• Reports intra-day schedule changes to the Supervisors/Manager. e., same day callouts and develops a plan to meet schedule requirements.
• Works with WFM to ensure hourly, real-time schedule adherence commitments are being met.
• Work closely with the Account Managers and Supervisors to conduct real-time root cause analysis of impacts to SLA's (i.e. AHT, ACW, Abandonment, actual call volume to forecast ratios, chat types/drivers).
• Assigning schedules for all reps.
• Proactively develop action plans or provide recommendations to the program on effective ways to achieve schedule adherence.
• Identify OCR's/leaders on any violation of the code of conduct and non-adherence to the schedule.

What We Expect You To Have

• Bachelors with 1+ years of experience or equivalent combination of education and relevant experience
• Hands-on experience of MS Office Suite and advanced knowledge of excel including simple to complex formulae OR similar reporting tools/methodologies.
• Build strong relationships with Team Leader, and team members.
• Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
• Act as a role model at all times, adhere to high ethical standards.
• Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
• Be flexible in an environment by championing and embracing change.
• Excellent Written English skills and Excel (Data Analysis) are a prerequisite.
• Acts as a role model at all times and adheres to high ethical standard
• Takes responsibility and initiative to develop core and personal skills
• Is flexible in an environment by championing and embracing change
• Maintains a high degree of confidentiality while conducting day-to-day operations.

Job Title	:	Spanish Language Expert
Job Location	:	Work From Office
Department	:	Etech Insights
Location	:	Vadodara

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You'll Be Doing:

• Completes quality audits in accordance with current campaign guidelines. Uses designated tools to ensuretargets are met and turnaround times are adhered to with defined accuracy standards.
• Provides written and verbal feedback to leaders/operations/clients on quality scores with areas ofopportunities at agent, process and campaign level.
• Provides necessary feedback to operations or clients to ensure critical compliance and behavior issues arereported or escalated, including unethical actions.
• Assist Leaders with improving customer interactions, sharing feedback on calibration calls and provide input forrecommendations.
• Assists with routine and ad hoc requests. Supports projects and initiatives within the department.
• Maintains confidentiality of all reports, files, schedules, databases, and documents; as well as all customer andproprietary information.

What We Expect You To Have:

• Good oral & written Spanish/English skills
• Exceptional listening and analytical skills, Strong interpersonal communication skills
• Attention to detail. Drive and ability to deliver excellent customer service to both internal and externalcustomers. Ability to work independently & able to exercise strict confidentiality.
• Spanish Language Expert - B2 Level (Minimum)
• Ready to work in US Shifts
• Must possess basic Excel, Logical and Analytical Skills.
• Prior experience of working in Quality.
• Must possess excellent Listening, Reading, Writing & Speaking skills in Spanish and English.
• Quick Learner and ready to join asap.
• Graduate or equivalent with proficiency in MS Office - Outlook, Word, Excel, and PowerPoint
• Be Flexible in working hours which is a must.

Job Title	:	Assistant Global Corporate Trainer
Job Location	:	Work From Office
Department	:	Global Leadership Development (Human Resources)
Location	:	Vadodara

What We Offer:

 

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per the process
• Campaign Allowance
• Health Insurance
• Tuition Reimbursement
• Work-Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

 

• Design & Develop Learning Programs: Collaborate with leaders to identify critical training needs and design effective solutions, including e-learning, workshops, and blended approaches.
• Deliver & Facilitate Training: Conduct engaging sessions using diverse methods like discussions, role-playing, and case studies, tailored to varied learning styles.
• Create Learning Materials: Develop comprehensive resources such as guides, presentations, and e-learning modules, leveraging innovative tools and technologies.
• Evaluate & Improve Training Impact: Assess program effectiveness using feedback, KPIs, and behavioral metrics, presenting actionable insights to stakeholders.
• Stay Updated & Drive Innovation: Research industry trends and integrate emerging technologies to enhance training programs.
• Collaborate & Communicate: Work with cross-functional teams to ensure alignment and maintain strong relationships with all stakeholders.

What We Expect You To Have:

 

• 3–5 years of experience in corporate training or related roles with a proven ability to design and deliver impactful learning programs.
• Strong knowledge of adult learning principles, instructional design methodologies, and global training strategies.
• Proficiency in Microsoft Office Suite, Learning Management Systems (LMS), and e-learning platforms; experience with authoring tools is a plus.
• Excellent communication, presentation, and facilitation skills with the ability to engage diverse audiences across cultures and time zones.
• Strong analytical skills to evaluate training effectiveness and translate data into actionable insights.
• A Bachelor’s or Master’s degree in Human Resources, Education, Organizational Development, or a related field.
• Flexibility to work any schedule in a 24/7 call center environment.
• A global mindset and the ability to collaborate effectively with cross-functional teams.
• Passion for learning and development, with a drive to enhance organizational performance.

Job Title	:	Assistant Network Administrator
Job Location	:	Work From Office
Location	:	Vadodara

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You Will Be Doing:

• Install, configure, and maintain,networking equipment and network operating systems.
• Builds networks and maintains external and internal web presence.
• Performs system backups on its internal and external web network servers.
• Designs, specifies, configures, installs, and maintains local area network hardware, software, and telecommunications services such as personal computers, system software, software applications, printers, servers, routers, bridges, switches, modems, cabling, and Internet service providers.
• Develops and implements policies and procedures related to network hardware and software acquisition, use, support, security, and backup.
• Establishes and maintains network users, user environment, directories, and security.
• Trains users on software and equipment usage.
• Responds to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs.
• Develops and communicates standards for use, operations, and security of network, personal computers, and data.
• Communicates with other departments to report and resolve software, hardware, network, and operations problems.
• Consults with department managers to develop system solutions consistent with organizational objectives.
• Researches and evaluates new technologies.
• Negotiates contracts with and coordinates activities of hardware, software, telecommunications, support, and training vendors.
• Installs and tests software upgrades in the network devices.
• Collects and analyzes network and memory utilization.
• Develops and implements business continuity or disaster recovery procedures.
• Help Operation department to achieve their goal.
• Provide floor coverage as per Operation requirement.
• Provide technical support on call and on site & remote site as per customer requirement.
• Maintain security solutions, including firewall, anti-virus, and intrusion detection systems.
• Ability to organize, prioritize and complete tasks to meet varying deadlines.

What We Expect You To Have:

• Computing studies such as Bachelor’s degree or Diploma in Engineering (Electronics or Computing) or Computer Science or Graduate in any Discipline with minimum 2-5 years’ experience .
• A good understanding of Microsoft Servers 2008/2012 Minimum administration, working with ADS & GPO and network equipment’s and networking protocols is important.
• Vendor certification or at least must have go through official training (e.g., Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Associate)
• Exposure to Microsoft Network Architecture, ADS, RAID, DNS, DHCP, WINS, Server Administration backup management, Windows 2008 Minimum (Required)
• Microsoft Exchange/office 365 Administration (Required)
• Linux Administration (Preferred)
• Content filtering appliance (Preferred)
• Checkpoint FireWall-1/Enterprise Firewalls (Required)
• Cisco IOS and Router/Switching Architecture (Required) maintenance.
• HP & Dell Server Hardware/Software ext. (Preferred)
• Ability to prioritize work, multi task and problem solve.
• Readiness to work in any shift as required.
• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
• Ability to respond to common inquiries or complaints from customers.
• Ability to effectively present information to top management, Team Leaders, and/or boards of directors.

Job Title	:	Customer Acquisition Specialist
Job Location	:	Work From Office
Location	:	Vadodara

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You Will Be Doing:

• Initiate contact with potential U.S. business customers through phone calls, emails, and other electronic communication.
• Conduct outbound and inbound calls to business services, effectively manage objections to close sales.
• Make 90 to 100 cold calls daily, engaging in meaningful business conversations to uncover gaps where our solutions can assist.
• Use persuasive communication and negotiation techniques to meet customer needs and secure sales.
• Develop customized solutions for customers, positioning services as essential resources for their operations.
• Set appointments or close deals with customers.
• Consistently meet or exceed daily, weekly, and monthly sales goals.
• Record detailed and accurate notes of customer interactions in CRM software.
• Implement, manage, and track individual sales goals.

What We Expect You To Have:

• 12th pass or Diploma candidates can apply; If candidate is graduate then it is an add-on.
• Excellent verbal & written communication and persuasion skills.
• Strong strategic thinking and negotiation abilities.
• High resilience and adaptability, capable of handling challenging sales situations and overcoming objections.
• Detail-oriented with a strong work ethic and organizational skills.
• Proactive, goal-oriented mindset with motivation to succeed in a competitive sales environment.
• Previous customer service or sales experience in a call center or BPO environment preferred.
• Working knowledge of operating systems, particularly Microsoft Windows 10, and a basic understanding of internet fundamentals.
• Familiarity with record management procedures is a plus.
• Effective analytical, problem-solving, and decision-making skills.
• Ability to access and research multiple sources of data.
• Ability to multitask and work effectively under pressure in a team-oriented, high-demand, fast-paced environment.

Job Title	:	Client Support Associate
Job Location	:	Work From Office
Department	:	Operations
Reports to	:	Team Leader
Location	:	Vadodara

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You Will Be Doing:

• As a Client Support Associate, you will need to be a great listener as you work to troubleshoot and understand issues. You will work to resolve issues upon initial contact (i.e., "first call resolution"), and prevent future issues whenever possible by educating our Clients and reviewing their accounts. You will oversee all problems to resolution, even when delegated to other teams.
• You will provide engaging, responsive, timely telephone and email support to Consumer Clients, Sales, and other internal team members. You will be the point of contact for the Consumer and/or Sales team member as you keep them informed of the status of open issues while actively working to troubleshoot and resolve them. You will play a role in retention as you communicate collaboratively with Sales to address any Consumer issues.
• Client Support Associate must maintain a strong understanding of the products and services of Autotrader. Adhere to all policies, procedures, and guidelines. Understand the organization (departments, personnel, and their responsibilities). Develop or improve on internal systems knowledge.
• Being a Client Support Associate, you will need to be flexible as you adjust to changing duties and responsibilities as the department and the company evolve. Additional projects, assignments or responsibilities may be assigned in order to assist the department/company meet their objectives and providing the Ultimate Service to our Clients.

What We Expect You To Have:

• High secondary or 10+2 diploma with 3 years’ experience in a related field; OR any stream graduate degree with 1 year of experience.
• Strong computer skills, especially proficient in Microsoft Office, Outlook, and other Internet-based tools.
• Strong understanding of business operations (spreadsheets, trends, data)
• Be Flexible in working hours which is a must.
• Excellent oral and written communication skills;
• An unerring attention to detail;
• The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
• A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
• The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
• Experience working as part of a collaborative team - we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.

Job Title	:	Assistant Training Leader
Job Location	:	Work From Office
Department	:	Training and Development
Location	:	Vadodara

Visit us: www.etechgs.com

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition

What You’ll Be Doing:

• Plans, coordinates, and directs training and staff development programs for organization; Monitor training program effectiveness, manage budgets, and stay updated on training trends.
• Formulates training policies, programs, and schedules, based on knowledge of identified training needs, company production processes, business systems, or changes in products, procedures, or services.
• Assess training program effectiveness, manage training budgets, and stay updated on training trends to ensure the organization’s training initiatives are aligned with business goals and employee development needs.
• Identify training needs, create training plans, and deploy effective training programs to improve employees’ skills, productivity, and quality of work.
• Trains assigned instructors and supervisory personnel in effective techniques for training, such as on-the-job training, sales techniques, management development, and adaptations to changes in policies, procedures, and technologies.
• Maintains records and prepares statistical reports to evaluate performance of instructors and monitor progress of trainees.
• Collaborate with various departments to ensure employees receive the necessary training to excel in their roles and contribute to the overall success of the company.
• Compiles data and analyzes past and current year training requirements to prepare budgets and justify funds requested.
• Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
• Act as a role model at all times, adhere to high ethical standards.
• Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
• Be flexible in an environment by championing and embracing change.

What We Expect You To Have:

• Proven work experience as a Training Manager for atleast 3 years
• Track record in designing and executing successful training programs
• Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc)
• Excellent communication and leadership skills
• Ability to plan, multi-task and manage time effectively
• Strong writing and record keeping ability for reports and training manuals
• Good computer and database skills
• Minimum any bachelor’s degree in education, human resources, or relevant field
• Flexible to work in any given shift based on the business requirement.

Job Title	:	Voice and Accent Trainer
Job Location	:	Work From Office
Location	:	Vadodara

WHAT WE OFFER

• Transportation allowance
• Canteen Subsidy
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

WHAT YOU’LL BE DOING

• Presents established and effective training methods, techniques, and ideas and coaches’ trainees.
• Presents established and effective Voice, Accent and Culture (US) training for all campaigns within Etech
• Coordinates and introduces presentations by internal or outside lecturers, motivational speakers, and sales or product specialists (including team leaders and HR manager) as needed.
• Administers and proctors Mastery test for topics trained.
• Trains and administers Internet access information and test for all applicable campaigns.
• Maintains Employee Change Forms for all agents who do not pass training.
• Reports on progress of trainees and personnel under guidance during training period.
• Assists in developing new training courses related to the respective process, on the floor training.
• Assists in supervision and coaching of new or existing agents on the Sales Floor as needed, and in the event that there are no training classes, acts as an Assistant Team Leader on a campaign assigned as needed.
• Ability to monitor calls and give constructive feedback based on the quality of the call.
• Maintains harmony among workers and resolves grievances.
• Maintains administrative records regarding training attendance records, current campaign and product information, Work Status report and compliancy records.
• In conjunction with Sr. Trainer and Assistant Training leader, issues written and oral warnings and or reprimands to agents for offenses as outlined in the employee handbook.
• Studies and develops skill in use of better teaching and training methods.
• Maintains database of billable hours worked for all agents in training, both ongoing and initial.
• Build strong relationships with Team Leader, and team members.
• Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
• Act as a role model at all times, adhere to high ethical standards.
• Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
• Be flexible in an environment by championing and embracing change.

WHAT WE EXPECT YOU TO HAVE

• Train, supervise and evaluate class performance
• Evaluate trainee understanding and re-teach as necessary
• Multi-task and provide constructive feedback for the development of trainees and personnel
• Establish and maintain effective relationship with peers across departments
• Language, Accent, Soft skills, ability to relate the training with the trainees’ day today responsibilities
• Computer programs including Excel, Word, Power Point, Outlook
• Training and sales techniques
• Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures
• Strong written and verbal communication skills (English), business communication and positive can-do attitude

Job Title	:	Tier-1 Support Specialist
Job Location	:	Work From Office
Department	:	Operations
Location	:	Vadodara

WHAT WE OFFER

• Transportation allowance
• Canteen Subsidy
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

  WHAT YOU’LL BE DOING

• Handle calls and chats with inquiries related to products and services offered.
• Respond to multiple inbound calls or chats; gather and verify required information as appropriate.
• Perform basic troubleshooting steps according to the situation and coordinate with other departments when needed.
• Gather all required information while working on customer’s reason to contact and create cases based on every interaction and follow-up with customers or other departments until issue is completely resolved and case is closed.
• Basic knowledge about different troubleshooting ideas about Computer.
• Obtain all required information and relay the same to other departments as per the protocol.
• Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
• Be flexible in an environment by championing and embracing change.

WHAT WE EXPECT YOU TO HAVE

• Be Flexible in working hours which is a must.
• Have basic computer knowledge and ability to troubleshoot different situations.
• Comfort with and knowledge of how to use Microsoft Office, email etc.
• Excellent oral and written communication skills;
• An unerring attention to detail;
• The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
• A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
• The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
• Experience working as part of a collaborative team - we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.
• Any stream 12th Standard pass out / any stream Graduate / Blog Graduate with 18 year’s age along with Excellent Oral & Written Communication skills can apply.

Job Title	:	Customer Service Representative
Job Location	:	Work From Office
Department	:	Operations
Reports to	:	Team Leader
Location	:	Vadodara

Visit us: www.etechgs.com

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

• Handle calls and emails with inquiries related to courses signed up by customers in timely manner.
• Respond to multiple calls or emails; gather and verify required information as appropriate.
• Understand customer’s reason to contact and attempt to provide solution following the specified guidelines.
• Empathize and use soft skills when customers are facing trouble with the offered services and focus on finding the suitable solution.
• Gather all required information while working on customer’s reason to contact and update tickets based on the communication or escalate the same to concerned department.
• Obtain all required information and relay the same to other departments as per the protocol.
• Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
• Be flexible in an environment by championing and embracing change.

What We Expect You to Have:

• Any stream 12th Standard pass out / any stream Graduate / Blog Graduate with 18 year’s age along with Excellent Oral & Written Communication skills can apply.
• Be Flexible in working hours which is a must.
• Comfort with and knowledge of how to use Microsoft Office, email etc.
• Excellent oral and written communication skills with superior typing speed;
• An unerring attention to detail;
• The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
• A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
• The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
• Experience working as part of a collaborative team - we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.

Job Title	:	Process Analyst
Job Location	:	Work From Office
Department	:	Etech Technology Solutions (ETS)
Location	:	Vadodara

Visit us: www.etechgs.com

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

• Take inbound or make outbound calls to customers with the objective of discussing non- sales related issues.
• Handle all issues with diplomacy, tact, and respect.
• Provide quality service to clients through thorough knowledge of products and services.
• Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions.
• Enter data into computer database system.
• Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
• Build strong relationships with Team Leader, and team members.

What We Expect You To Have:

• Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
• Proficient in Customer service.
• Knowledge of record management procedures & processes (is a plus)
• Experience of at least 3 years Operations Center, service industry or equivalent (Fresh candidates cannot be considered). Any alternative resources must be approved by Client in writing.
• Effective analytical, problem-solving, and decision-making skills
• Effective organizational skills
• Ability to access and research multiple sources of data.
• Must pass pre-hire exam with 90% or higher.
• Ability to multitask and work under pressure.
• Strong attention to detail and critical thinking skills
• Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc.
• Must be able to work in a team oriented, high demand and fast paced environment.
• Clear and effective communication skills in English.

Job Title	:	Customer Experience Specialist
Job Location	:	Work From Office
Department	:	Etech Technology Solutions (ETS)
Location	:	Vadodara

Visit us: www.etechgs.com

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You'll Be Doing:

• Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered
• Respond to multiple inbound chats; gather and verify required information as appropriate.
• Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
• Quote prices and encourages customers to buy. Secures and places orders with others for filling and arranges delivery date. Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
• Prepare report on sales activities - Sales Tracker Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
• Be flexible in an environment by championing and embracing change .

What We Expect You To Have:

• HSC or above; age 18+
• Be Flexible in working hours which is a must
• Comfort with and knowledge of how to use Microsoft Office, email etc.
• Excellent oral and written communication skills; An unerring attention to detail
• The ability to multi-task answering numerous chats and navigating smoothly between chat and email
• A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer
• The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious
• Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order

Job Title	:	System Administrator
Job Location	:	Work From Office
Department	:	Etech Technology Solutions (ETS)
Reports to	:	ITS Leader
Location	:	Vadodara
Schedule & Shift	:	Full time (Flexible with shift timings)

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition

What You’ll Be Doing:

• User administration (setup and maintaining account) and Maintaining system
• Verify that peripherals are working properly
• Quickly arrange repair for hardware in occasion of hardware failure
• Monitor system performance and create file systems
• Install software and create a backup and recovery policy
• Monitor network communication
• Update system as soon as new version of OS and application software comes out
• Implement the policies for the use of the computer system and network
• Setup security policies for users. A system admin must have a strong grasp of computer security (e.g. firewalls and intrusion detection systems).
• Create new users, resetting user passwords and lock/unlock user accounts
• Monitor server security & special services etc.
• DGSET, UPS, Telco systems and CCTV maintenance
• Replaces defective or inadequate software packages and computer Hardware and other IT devices
• Refers major hardware problems to service personnel for correction
• Help Operation department to achieve their Goal and provide floor coverage as per operation requirements
• Provide technical support on call and on site as per customer requirement
• Helpdesk Support to internal and external customer Inventory management.

What We Expect You to Have:

• Experience of operating systems such as Windows 2000, 2008, NT, XP; Windows 2007
• Software programs such as VNS, NT, MS Office Suite, RDP related software, networking; & basic computer hardware
• Microsoft Network Architecture, DNS, DHCP, WINS, Server Administration
• Ability to: Re-image workstations as needed for program changes and system updates; Provide technical assistance and training to system users; Install, modify, and make repairs to personal computer hardware and software
• Communicate and work well with peers across departments; and prioritize work
• Language Skills - Ability to read, analyse, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or boards of directors
• Mathematical Skills - Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Reasoning Ability - Ability to define problems, collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
• Certifications, License & Registrations - MCSE, MCP, related certificate requirement with good Hardware knowledge
• Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, or crouch; and talk and hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee regularly works in inside environmental conditions. The employee is occasionally exposed to moving mechanical parts; high, precarious places; and risk of electrical shock. The noise level in the work environment is usually moderate.
• Bachelor's degree from four-year College or University; or 3 years related experience and/or training; or equivalent combination of education and experience