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Job Title : HR Administrator Job Location : Work From Office Department : Human Resources Pay Grade : 13.00/hr Location : Nacogdoches Schedule & Shift : Mon-Fri, 8-5 Visit us: www.etechgs.com
WHAT WE OFFER:
- Servant Leadership culture – we are here to support your success
- Career Development and personal growth opportunities
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Paid time off
- Paid training
- Tuition reimbursement
- Daycare reimbursement
WHAT YOU’LL BE DOING:
- Assists HR Coordinator/Manager with maintenance of all employee records.
- Updates employee files, accurately scanning/filing appropriate documentation.
- Examines employee files to answer inquiries and provides information to authorized persons.
- Assists with HR record keeping requirements that are campaign-specific to ensure HR compliance
- Administers drug screenings consistently and according to established procedures; maintains and properly files documentation; Notifies applicant/employee of drug screen results, using discretion where appropriate.
- Conducts new employee on-boarding including orientation and completion of new-hire paperwork. Prepares and uses required electronic and printed materials.
- Coordinates record corrections with various departments such as I.T., Training, Recruiting, HR, or team leaders as needed. Monitors and performs HR record keeping requirements that are campaign-specific and ensures HR compliance.
- Develops and maintains a resource binder for the drug screening policy and procedures both electronic and hard copy. Maintain drug screen results on designated spreadsheet trackers.
- Assists in training other HR staff in administering drug screenings.
- Compiles data, such as from personnel or other records, and prepares reports.
- Assists with planning center activities, creating publicity, taking pictures, and submitting newsletter articles.
- Initiates criminal background investigations by entering pertinent information on applicants and new employees, retrieves and reviews search results for compliance with company hiring policies, and files results. On occasion, as directed by the HR Manager, may inform new employees of adverse results received resulting in termination. Assist with internal arrest notification.
- May perform exit interviews, via phone or in person, of terminated employees as assigned.
- Conducts/set up prescreens for internal and external applicants/positions posted.
- May assist in conducting applicant interviews for hourly positions on occasion.
- Works with Recruiting team, assisting with new hire process including assessment tests, drug screening and paperwork.
- Assists the Recruiting team with career/job fairs and community events.
- Assists in answering employee questions and directing to resources available.
- Completes special projects and other tasks as assigned by HR Coordinator/Manager consistent with skill set and knowledge.
- Performs duties as backup Receptionist as required including answering a multi-line phone, transferring calls, sorting mail, greeting/welcoming visitors, vendors and clients, administering employment applications/testing, recording miscellaneous payroll deductions, ordering headsets and badges.
- Builds strong relationships with leader, team members and peers across departments.
- Is open and responsive to consistent coaching; takes an active role in performance planning and goal setting; participates in professional development and self-development activities
- Follows company policies and procedures.
WHAT WE EXPECT YOU TO HAVE:
- Knowledge of: Company policies and procedures as outlined in Team Member Handbook; Computer functions including keyboarding; computer programs including Word, Excel, Power Point, and Outlook; Receptionist duties and operating telephone system and its' functions; copier/scanner/printer.
- Ability to: Answer general questions regarding policies and procedures; File employee records alphabetically; Set priorities using guidelines outlined by HR Coordinator/Manager; Manage multiple tasks and priorities; Communicate with customers and all levels of employees. Develop and maintain effective working relationships with peers across departments; Communicate effectively in both oral and written form; Perform detailed tasks with accuracy.
- Education: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
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Job Title : Customer Service Representative Job Location : Work From Office Department : Operations Pay Grade : $16-$17 per hour + Bonuses Location : San Antonio Schedule & Shift : Multiple shifts available Hours : 40 hours a week Visit us: www.etechgs.com
What We Offer:
- Servant Leadership culture – we are here to support your success
- Career Development and personal growth opportunities
- Fun atmosphere with unique contests and incentives
- Lucrative comp plan
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Flexible Spending Account
- Paid time off
- Paid training
- Tuition reimbursement
- Daycare reimbursement
- Daily Pay
What You’ll Be Doing:
- You will be providing exceptional voice support for our clients who are enrolled in a debt settlement program.
- A typical day consists of making and answering inbound and outbound calls, maintaining account documentation, and building a positive rapport with our client base.
What We Expect You to Have:
- Problem-solving skills
- Show/Demonstrate Empathy
- Professionalism
- Multi-Tasking skills
- Basic Computer skills
- Be a Team player
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Job Title : Quality Analyst Leader Job Location : Work From Office Department : Etech Insights (EI) Location : San Antonio Schedule & Shift : 8AM - 5PM, Monday to Friday Visit us: www.etechgs.com
What We Offer:
- Personalized Coaching and Specialized Training and Development Sessions
- Competitive Salary and Compensation Incentives
- Tuition & Day Care Reimbursement
- Health, Life, Vision, and Dental Insurance
- Supplemental Insurances
- Casual Dress Code
- Community Involvement Opportunities
- Paid Time Off Incentives
- Rewards & Recognition for Stellar Performance
- Bilingual Pay (If Hired for Bilingual Role)
- Opportunities for Advancement (Over 90% of our promotions are internal)
- Virtual Interviewing & Onboarding
What You’ll Be Doing:
- QA Leaders will be responsible for monitoring the activities of Quality Analysts, and/or QA Lead Interns.
- Must provide feedback/coaching/development and general supervision for the QA Team.
- Will be able to develop the first level leaders of Etech Insights such as QA Lead Interns by giving timely guidance, coaching and regular feedback.
- Take initiatives for development sessions or one-to-one discussions which the first level leaders are having with Team Members to develop their leadership skills.
- Manage 1-10 Call Center Quality Analysts, and provide feedback and coaching.
- Will interact with Operations to ensure that the expectations in terms of QA support to the campaigns are met.
- Design Audit Forms, get it approved by Ops and Client.
- Will possess overall knowledge the assigned campaign(s) audited by Etech Insights.
- Help in setting up calibrations and provide all assistance to QA Lead Interns in maintaining a smooth calibration process.
- Maintain minimum 95% schedule adherence of self and the team.
- Must be accessible, available and flexible with shift timings.
- Provide excellence when communicating with customers (internal and external).
What We Expect You To Have:
- A high school diploma or equivalent or general education degree (GED) or Associate Degree or Certificate in Supervisory Management or 1-5 years BPO experience.
- Excellent Microsoft Excel, PowerPoint, and Word skills.
- At least 1-5 years related QA experience and/or training; or equivalent combination of education and experience in the BPO Industry.
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Job Title : Customer Service Representative Job Location : Work From Office Department : Operations Pay Grade : $14 - $15 per hour + Bonuses Location : Rusk Schedule & Shift : AM Shift Hours : 40 hours a week Visit us: www.etechgs.com
What We Offer:
- Servant Leadership culture – we are here to support your success
- Career Development and personal growth opportunities
- Fun atmosphere with unique contests and incentives
- Lucrative comp plan
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Flexible Spending Account
- Paid time off
- Paid training
- Tuition reimbursement
- Daycare reimbursement
- Daily Pay
What You’ll Be Doing:
- You will be providing exceptional voice support for our clients who are enrolled in a debt settlement program.
- A typical day consists of making and answering inbound and outbound calls, maintaining account documentation, and building a positive rapport with our client base.
What We Expect You to Have:
- Problem-solving skills
- Show/Demonstrate Empathy
- Professionalism
- Multi-Tasking skills
- Basic Computer skills
- Be a Team player
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Job Title : Customer Service Representative Job Location : Work From Office Department : Operations Pay Grade : $14 - $15 per hour + Bonuses Location : Lufkin Schedule & Shift : Multiple shifts available Hours : 40 hours a week Visit us: www.etechgs.com
What We Offer:
- Servant Leadership culture – we are here to support your success
- Career Development and personal growth opportunities
- Fun atmosphere with unique contests and incentives
- Lucrative comp plan
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Flexible Spending Account
- Paid time off
- Paid training
- Tuition reimbursement
- Daycare reimbursement
- Daily Pay
What You’ll Be Doing:
- You will be providing exceptional voice support for our clients who are enrolled in a debt settlement program.
- A typical day consists of making and answering inbound and outbound calls, maintaining account documentation, and building a positive rapport with our client base.
What We Expect You to Have:
- Problem-solving skills
- Show/Demonstrate Empathy
- Professionalism
- Multi-Tasking skills
- Basic Computer skills
- Be a Team player
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Job Title : Quality Analyst Job Location : Remote Department : Etech Insights (EI) Reports to : QA Leader Pay Grade : $14.00 - $16.00/hr Depending on Experience/$1/hour differential for bilingual Location : Nacogdoches Schedule & Shift : 8AM - 5PM, Monday - Friday Visit us: www.etechgs.com
What We Offer:
- Personalized Coaching and Specialized Training and Development Sessions
- Competitive Salary and Compensation Incentives
- Tuition & Day Care Reimbursement
- Health, Life, Vision, and Dental Insurance
- Supplemental Insurances
- Casual Dress Code
- Community Involvement Opportunities
- Paid Time Off Incentives
- Rewards & Recognition for Stellar Performance
- Bilingual Pay (If Hired for Bilingual Role)
- Opportunities for Advancement (Over 90% of our promotions are internal)
- Virtual Interviewing & Onboarding
What You’ll Be Doing:
- Monitors, dispositions, scores and provides QA feedback on calls and/or chats
- Assesses quality adherence based on QA audit form per account
- Prepare for and actively participate in Calibration session when needed
- Effectively communicate with internal and external clients
- Works with a sense of urgency and meets all deadlines with proactive communication concerning timelines
- Be open and responsive to consistent coaching
- Act as a role model at all times, adhere to high ethical standards
- Take responsibility and initiative to develop core skills and competencies being involved in every facet of personal development
- Be flexible in an environment by championing and embracing change
What We Expect You To Have:
- Knowledge of: Basic computer operations including keyboarding, proper English grammar and syntax, company policies and procedures as outlined in Employee handbook.
- Education and/or Experience: High school diploma or general education degree (GED. Relevant QA experience (in/out of Etech) or, one-year call center agent experience or leadership experience.
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Job Title : Record Retrieval Specialist Job Location : Work From Office Location : Montego Bay What We Offer:
- Servant Leadership culture – we are here to support your success
- Career Development and personal growth opportunities
- Fun atmosphere with unique contests and incentives
- Tuition Reimbursement
- Employee Referral Program
- Health and Life Insurance Benefit
- Free Shuttle Service from office to the center of Montego Bay
- Leadership Program
- Paid Training
- Career Advancement Program
- Bonuses and incentives based on campaign
- Monthly Rewards and Recognition
- Opportunity to participate in Monthly Give Back Initiatives for the Community
- Monthly employee engagement activities
What You’ll Be Doing:
- You will be providing exceptional support for our clients
- A typical day consists of making and answering inbound and outbound calls, maintaining account documentation, and building a positive rapport with our client base.
What We Expect You To Have:
- Problem-solving skills
- Minimum 3 CXC subjects including Mathematic and English Language
- Strong Problem Solving skills
- Critical thinking skills
- Show/Demonstrate Empathy
- Professionalism
- Ability to Multi-Task and work under pressure
- Working knowledge of Operating Systems like Microsoft windows 10 and basic understanding of internet fundamentals
- Proficient in Customer Service and collections knowledge of record management procedures and processes (is a plus)
- Experience of at least 2 years in an Operations Center, or in outsource management in the service industry
- Be a Team player
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Job Title : QA Lead – Speech Analytics Job Location : Work From Office Department : Etech Insights Location : Gandhinagar Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Will initiate launching of audit process for new campaigns as assigned by Project Leader/Account Leader
- Will interact with Operations to ensure that the expectations in terms of QA support to the campaigns are met
- Understand the SLA of the campaigns in the terms of QA support and ensure that those are met.
- Design Audit Forms, get it approved by Ops and Client and place it online in QEval
- Initiate MI/BI studies as and when required
- Take initiatives for process improvement
- Will possess overall knowledge of all the campaigns audited by EI
- Periodically monitor utilization, audit accuracy etc of the QA team
- Help in setting up calibrations and provide all assistance to QA Lead Interns/Asst. QA Leads in maintaining a smooth calibration process
- Maintain minimum 95% schedule adherence of self and the team
- Will act as role model for Leaders and Team Members of internal and external departments
- Must be accessible, available and flexible with shift timings
- Have an open attitude and avoid discounting, dismissing, or minimizing questions
- Maintain personal and professional boundaries, but avoid being distant or unapproachable
- Always lead by example
- Adhere to the policies and procedures of Etech
- Provide excellence when communicating with customers (internal and external)
- Be flexible in an environment by championing and embracing change
- Create a spirit of mutual learning, trust and respect
- Data Analysis: Capability to analyse performance data and derive actionable insights.
- Reporting: Skill in creating and interpreting reports on contact canter performance.
- KPI Management: Understanding and managing key performance indicators (KPIs) to drive team performance.
- Training Programs: Designing and implementing effective training programs for new hires and existing staff.
- Crisis Management: Handling unexpected situations calmly and effectively.
What We Expect You to Have:
- Graduate or equivalent experience in BPO call monitoring and auditing
- Must have minimum 2-3 experience in speech analytics
- Good technical knowledge needed. Should be aware about API, Metadata, Queries, Python language etc
- Must have worked as a leader
- Should be well versed with PPT and Advanced excel.
- Interpersonal skills & ability to influence
- Excellent written & verbal Communication skills including client interactions
- Planning and organisational skills
- Well organised and structure approach to work Ability to work to deadlines and targets
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Job Title : Customer Service Representative Job Location : Work From Office Department : Operations Reports to : Team Leader Location : Gandhinagar Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Handle calls and emails with inquiries related to courses signed up by customers in timely manner.
- Respond to multiple calls or emails; gather and verify required information as appropriate.
- Understand customer’s reason to contact and attempt to provide solution following the specified guidelines.
- Empathize and use soft skills when customers are facing trouble with the offered services and focus on finding the suitable solution.
- Gather all required information while working on customer’s reason to contact and update tickets based on the communication or escalate the same to concerned department.
- Obtain all required information and relay the same to other departments as per the protocol.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change.
What We Expect You to Have:
- Any stream 12th Standard pass out / any stream Graduate / Blog Graduate with 18 year’s age along with Excellent Oral & Written Communication skills can apply.
- Be Flexible in working hours which is a must.
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills with superior typing speed;
- An unerring attention to detail;
- The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
- A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
- The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
- Experience working as part of a collaborative team - we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.
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Job Title : Voice and Accent Trainer Job Location : Work From Office Department : Training and Development Location : Gandhinagar - Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Presents established and effective training methods, techniques, and ideas and coaches’ trainees.
- Presents established and effective Voice, Accent and Culture (US) training for all campaigns within Etech
- Coordinates and introduces presentations by internal or outside lecturers, motivational speakers, and sales or product specialists (including team leaders and HR manager) as needed.
- Administers and proctors Mastery test for topics trained.
- Trains and administers Internet access information and test for all applicable campaigns.
- Maintains Employee Change Forms for all agents who do not pass training.
- Reports on progress of trainees and personnel under guidance during training period.
- Assists in developing new training courses related to the respective process, on the floor training.
- Assists in supervision and coaching of new or existing agents on the Sales Floor as needed, and in the event that there are no training classes, acts as an Assistant Team Leader on a campaign assigned as needed.
- Ability to monitor calls and give constructive feedback based on the quality of the call.
- Maintains harmony among workers and resolves grievances.
- Maintains administrative records regarding training attendance records, current campaign and product information, Work Status report and compliancy records.
- In conjunction with Sr. Trainer and Assistant Training leader, issues written and oral warnings and or reprimands to agents for offenses as outlined in the employee handbook.
- Studies and develops skill in use of better teaching and training methods.
- Maintains database of billable hours worked for all agents in training, both ongoing and initial.
- Build strong relationships with Team Leader, and team members.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Act as a role model at all times, adhere to high ethical standards.
- Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
- Be flexible in an environment by championing and embracing change.
- Train, supervise and evaluate class performance
- Evaluate trainee understanding and re-teach as necessary
- Multi-task and provide constructive feedback for the development of trainees and personnel
- Establish and maintain effective relationship with peers across departments
- Language, Accent, Soft skills, ability to relate the training with the trainees’ day today responsibilities
- Computer programs including Excel, Word, Power Point, Outlook
- Training and sales techniques
- Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures
- Strong written and verbal communication skills (English), business communication and positive can-do attitude
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Job Title : Tier-1 Support Specialist (Blended Process) Job Location : Work From Office Department : Operations Location : Gandhinagar - Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Take inbound or make outbound calls to customers with the objective of discussing non-sales related issues.
- Proficient in handling basic trouble shooting queries related to telecommunication products.
- Handle all issues with diplomacy, tact, and respect.
- Provide quality service to clients through thorough knowledge of products and services.
- Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions
- Enter data into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
- Build strong relationships with Team Leader, and team members.
- Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
- Proficient in Customer service.
- Knowledge of VOIP and telecommunication is a must.
- Experience in Operations Center, service industry or equivalent (We are looking for experienced candidates).
- Effective analytical, problem-solving, and decision-making skills
- Effective organizational skills
- Ability to access and research multiple sources of data.
- Must pass pre-hire exam with 90% or higher.
- Ability to multitask and work under pressure.
- Strong attention to detail and critical thinking skills
- Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc.
- Must be able to work in a team oriented, high demand and fast paced environment.
- Clear and effective communication skills in English while being able to communicate clearly, confidently and politely.
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Job Title : Process Analyst Job Location : Work From Office Location : Gandhinagar Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Take inbound or make outbound calls to customers with the objective of discussing non- sales related issues.
- Handle all issues with diplomacy, tact, and respect.
- Provide quality service to clients through thorough knowledge of products and services.
- Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions.
- Enter data into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
- Build strong relationships with Team Leader, and team members.
What We Expect You To Have:
- Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
- Proficient in Customer service.
- Knowledge of record management procedures & processes (is a plus)
- Experience of at least 3 years Operations Center, service industry or equivalent (Fresh candidates cannot be considered). Any alternative resources must be approved by Client in writing.
- Effective analytical, problem-solving, and decision-making skills
- Effective organizational skills
- Ability to access and research multiple sources of data.
- Must pass pre-hire exam with 90% or higher.
- Ability to multitask and work under pressure.
- Strong attention to detail and critical thinking skills
- Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc.
- Must be able to work in a team oriented, high demand and fast paced environment.
- Clear and effective communication skills in English.
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Job Title : Project Manager Job Location : Work From Office Location : Gandhinagar Visit us: www.etechgs.com
What We Offer:
- Transport Allowance
- Canteen subsidy
- Night shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards and Recognition
What You'll Be Doing:
- Manage Onboarding/Free Trial implementations - Ensuring all steps are completed, and customers are seeing value as quickly as possible.
- Work with customers to help create content, adapt their training plans, help deploy the organization solution, and ensure that we deliver proven results.
- Hold training for clients using organization, customized for their needs and implementation types.
- Track, report on, and solve issues with onboarding and trial customers, owning their success.
- Follow organization processes and tracking internally to report on progress and share learnings
- Manage internal calendars for implementation, scheduling with clients and keeping internal teams tracking towards completion.
What We Expect You To Have:
- Native or Bilingual Business level English.
- 2+ years Project Management experience.
- 2+ years customer facing experience – Sales, Sales Engineering, Account Management or CSM Preferred.
- 2+ years training experience – facilitating, creating and organizing.
- Successfully managed multiple clients facing projects at once.
- Technically Savvy, can explain concepts like SSO, Generative AI, and APIs.
- Has training experience with software.
- Strong and concise communicator – written and verbal.
- Thrives on customer interaction and providing customized recommendations.
- Instructional design background a plus – Being able suggest changes and best practices to training and coaching content and processes.
- Call center exposure and experience a plus.
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Job Title : Online Chat Representative Job Location : Work From Office Department : Operations Location : Gandhinagar Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You'll Be Doing:
- Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered.
- Respond to multiple inbound chats; gather and verify required information as appropriate.
- Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
- Quote prices and encourages customers to buy.
- Secures and places orders with others for filling and arranges delivery date.
- Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems. Prepare report on sales activities - Sales Tracker.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change.
What We Expect You To Have:
- HSC or above; age 18+
- Be Flexible in working hours
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills; An unerring attention to detail
- The ability to multi-task answering numerous chats and navigating smoothly between chat and email
- A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer
- Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order.
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Job Title : Assistant Training Leader Job Location : Work From Office Department : Training and Development Location : Vadodara Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
What You’ll Be Doing:
- Plans, coordinates, and directs training and staff development programs for organization; Monitor training program effectiveness, manage budgets, and stay updated on training trends.
- Formulates training policies, programs, and schedules, based on knowledge of identified training needs, company production processes, business systems, or changes in products, procedures, or services.
- Assess training program effectiveness, manage training budgets, and stay updated on training trends to ensure the organization’s training initiatives are aligned with business goals and employee development needs.
- Identify training needs, create training plans, and deploy effective training programs to improve employees’ skills, productivity, and quality of work.
- Trains assigned instructors and supervisory personnel in effective techniques for training, such as on-the-job training, sales techniques, management development, and adaptations to changes in policies, procedures, and technologies.
- Maintains records and prepares statistical reports to evaluate performance of instructors and monitor progress of trainees.
- Collaborate with various departments to ensure employees receive the necessary training to excel in their roles and contribute to the overall success of the company.
- Compiles data and analyzes past and current year training requirements to prepare budgets and justify funds requested.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Act as a role model at all times, adhere to high ethical standards.
- Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
- Be flexible in an environment by championing and embracing change.
What We Expect You To Have:
- Proven work experience as a Training Manager for atleast 3 years
- Track record in designing and executing successful training programs
- Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc)
- Excellent communication and leadership skills
- Ability to plan, multi-task and manage time effectively
- Strong writing and record keeping ability for reports and training manuals
- Good computer and database skills
- Minimum any bachelor’s degree in education, human resources, or relevant field
- Flexible to work in any given shift based on the business requirement.
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Job Title : QA Lead Job Location : Work From Office Location : Vadodara Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Lead the overall quality assurance strategy and activities for speech analytics solutions.
- Understand basic of transferring data/recording from one platform to others.
- Develop and implement quality assurance processes, methodologies, and best practices specific to speech analytics.
- Design and execute test plans, test cases, and test scripts to ensure the accuracy, reliability, and performance ofspeech analytics algorithms and models.
- Collaborate with software development and data science teams to define quality requirements and ensure their integration into the development lifecycle.
- Establish and maintain quality metrics and key performance indicators (KPIs) to measure the effectiveness and efficiency of the speech analytics platform.
- Identify and analyze quality issues, defects, and trends, and work with relevant teams to address and resolve them.
- Conduct root cause analysis of quality problems and implement corrective actions and preventive measures.
- Provide leadership, guidance, and mentorship to QA analysts involved in speech analytics testing.
- Prepare and present the studies using the Speech analytics output to the project stakeholders.
- Stay up to date with industry trends, advancements, and emerging technologies in speech analytics, and apply relevant knowledge to enhance the quality assurance process.
- Collaborate with product managers to understand customer requirements and ensure the alignment of quality goals with customer expectations.
- Participate in cross-functional meetings and communicate quality-related updates, challenges, and recommendations to stakeholders and senior management.
What We Expect You to Have:
- Bachelor's degree in computer science, engineering, or a related field
- Proven experience in quality assurance leadership roles, specifically in speech analytics or related domains.
- Strong knowledge of speech analytics technologies, algorithms, and models.
- Solid understanding of quality assurance methodologies, tools, and best practices.
- Experience in designing and executing test plans, test cases, and test scripts for speech analytics solutions.
- Proficiency in analyzing data and identifying trends, patterns, and quality issues.
- Familiarity with programming languages and scripting tools used in quality assurance, such as Python or SQL
- Excellent analytical, problem-solving, and critical-thinking skills.
- Strong leadership abilities with the ability to guide and mentor team members.
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Job Title : Voice and Accent Trainer Job Location : Work From Office Location : Vadodara - Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Presents established and effective training methods, techniques, and ideas and coaches’ trainees.
- Presents established and effective Voice, Accent and Culture (US) training for all campaigns within Etech
- Coordinates and introduces presentations by internal or outside lecturers, motivational speakers, and sales or product specialists (including team leaders and HR manager) as needed.
- Administers and proctors Mastery test for topics trained.
- Trains and administers Internet access information and test for all applicable campaigns.
- Maintains Employee Change Forms for all agents who do not pass training.
- Reports on progress of trainees and personnel under guidance during training period.
- Assists in developing new training courses related to the respective process, on the floor training.
- Assists in supervision and coaching of new or existing agents on the Sales Floor as needed, and in the event that there are no training classes, acts as an Assistant Team Leader on a campaign assigned as needed.
- Ability to monitor calls and give constructive feedback based on the quality of the call.
- Maintains harmony among workers and resolves grievances.
- Maintains administrative records regarding training attendance records, current campaign and product information, Work Status report and compliancy records.
- In conjunction with Sr. Trainer and Assistant Training leader, issues written and oral warnings and or reprimands to agents for offenses as outlined in the employee handbook.
- Studies and develops skill in use of better teaching and training methods.
- Maintains database of billable hours worked for all agents in training, both ongoing and initial.
- Build strong relationships with Team Leader, and team members.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Act as a role model at all times, adhere to high ethical standards.
- Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
- Be flexible in an environment by championing and embracing change.
- Train, supervise and evaluate class performance
- Evaluate trainee understanding and re-teach as necessary
- Multi-task and provide constructive feedback for the development of trainees and personnel
- Establish and maintain effective relationship with peers across departments
- Language, Accent, Soft skills, ability to relate the training with the trainees’ day today responsibilities
- Computer programs including Excel, Word, Power Point, Outlook
- Training and sales techniques
- Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures
- Strong written and verbal communication skills (English), business communication and positive can-do attitude
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Job Title : Tier-1 Support Specialist Job Location : Work From Office Department : Operations Location : Vadodara - Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Handle calls and chats with inquiries related to products and services offered.
- Respond to multiple inbound calls or chats; gather and verify required information as appropriate.
- Perform basic troubleshooting steps according to the situation and coordinate with other departments when needed.
- Gather all required information while working on customer’s reason to contact and create cases based on every interaction and follow-up with customers or other departments until issue is completely resolved and case is closed.
- Basic knowledge about different troubleshooting ideas about Computer.
- Obtain all required information and relay the same to other departments as per the protocol.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change.
- Be Flexible in working hours which is a must.
- Have basic computer knowledge and ability to troubleshoot different situations.
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills;
- An unerring attention to detail;
- The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
- A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
- The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
- Experience working as part of a collaborative team - we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.
- Any stream 12th Standard pass out / any stream Graduate / Blog Graduate with 18 year’s age along with Excellent Oral & Written Communication skills can apply.
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Job Title : Customer Service Representative Job Location : Work From Office Department : Operations Reports to : Team Leader Location : Vadodara Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Handle calls and emails with inquiries related to courses signed up by customers in timely manner.
- Respond to multiple calls or emails; gather and verify required information as appropriate.
- Understand customer’s reason to contact and attempt to provide solution following the specified guidelines.
- Empathize and use soft skills when customers are facing trouble with the offered services and focus on finding the suitable solution.
- Gather all required information while working on customer’s reason to contact and update tickets based on the communication or escalate the same to concerned department.
- Obtain all required information and relay the same to other departments as per the protocol.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change.
What We Expect You to Have:
- Any stream 12th Standard pass out / any stream Graduate / Blog Graduate with 18 year’s age along with Excellent Oral & Written Communication skills can apply.
- Be Flexible in working hours which is a must.
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills with superior typing speed;
- An unerring attention to detail;
- The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
- A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
- The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
- Experience working as part of a collaborative team - we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.
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Job Title : Process Analyst Job Location : Work From Office Department : Etech Technology Solutions (ETS) Location : Vadodara Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Take inbound or make outbound calls to customers with the objective of discussing non- sales related issues.
- Handle all issues with diplomacy, tact, and respect.
- Provide quality service to clients through thorough knowledge of products and services.
- Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions.
- Enter data into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
- Build strong relationships with Team Leader, and team members.
What We Expect You To Have:
- Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
- Proficient in Customer service.
- Knowledge of record management procedures & processes (is a plus)
- Experience of at least 3 years Operations Center, service industry or equivalent (Fresh candidates cannot be considered). Any alternative resources must be approved by Client in writing.
- Effective analytical, problem-solving, and decision-making skills
- Effective organizational skills
- Ability to access and research multiple sources of data.
- Must pass pre-hire exam with 90% or higher.
- Ability to multitask and work under pressure.
- Strong attention to detail and critical thinking skills
- Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc.
- Must be able to work in a team oriented, high demand and fast paced environment.
- Clear and effective communication skills in English.
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Job Title : Customer Experience Specialist Job Location : Work From Office Department : Etech Technology Solutions (ETS) Location : Vadodara Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You'll Be Doing:
- Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered
- Respond to multiple inbound chats; gather and verify required information as appropriate.
- Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
- Quote prices and encourages customers to buy. Secures and places orders with others for filling and arranges delivery date. Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
- Prepare report on sales activities - Sales Tracker Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change .
What We Expect You To Have:
- HSC or above; age 18+
- Be Flexible in working hours which is a must
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills; An unerring attention to detail
- The ability to multi-task answering numerous chats and navigating smoothly between chat and email
- A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer
- The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious
- Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order
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Job Title : Lead Fullstack Developer Job Location : Remote Department : Etech Technology Solutions (ETS) Location : Gandhinagar Visit us: www.etechgs.com
What We Offer:
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
What You’ll Be Doing:
- Team Leadership: Lead and inspire a team of engineers, quality assurance professionals, and DevOps specialists, fostering a collaborative and high-performing culture focused on innovation, excellence, and continuous improvement.
- Technical Oversight: Provide technical guidance and oversight to the team, ensuring adherence to best practices, coding standards, and architectural principles, particularly in the areas of microservices, Node.js, NestJS, MySQL RDS, ReactJS, Redux Saga, TypeScript, and AWS EKS.
- Application Development: Drive the development of our application and microservices, working closely with the engineering team to design, implement, and optimize scalable, robust, and maintainable solutions that meet business requirements.
- Quality Assurance: Establish and maintain rigorous quality assurance processes and standards, including automated testing, code reviews, and performance monitoring, to ensure the reliability, scalability, and security of our platform.
- DevOps Practices: Implement and optimize DevOps practices and tools to streamline our development and deployment pipelines, including CI/CD, containerization, infrastructure as code, and monitoring and logging solutions.
- Collaboration: Collaborate closely with product managers, architects, designers, and other cross-functional teams to align technical efforts with business objectives, priorities, and timelines, and ensure the successful delivery of features and enhancements.
- Technical Excellence: Stay abreast of the latest technologies, trends, and best practices in software development, quality assurance, and DevOps, and champion the adoption of innovative approaches and tools to drive continuous improvement and maintain our competitive edge.
- Mentorship and Coaching: Provide mentorship, coaching, and professional development opportunities to team members, fostering their growth and advancement within the organization, and building a strong and resilient team.
What We Expect You to Have:
- Bachelor's degree in Computer Science, Engineering, or related field; advanced degree preferred.
- Proven experience (X years) in a technical leadership role, overseeing engineering teams and driving the development and delivery of complex software solutions.
- Deep expertise in microservices architecture, backend development (Node.js, NestJS), frontend development (ReactJS, Redux Saga, TypeScript), database management (MySQL RDS), and cloud-based technologies (AWS EKS).
- Strong understanding of DevOps practices, CI/CD pipelines, containerization (Docker, Kubernetes), infrastructure as code (Terraform), and monitoring and logging solutions.
- Excellent leadership and communication skills, with the ability to inspire and motivate teams, build consensus, and drive results in a fast-paced, dynamic environment.
- Strong problem-solving skills, with the ability to analyze complex technical challenges, develop innovative solutions, and make sound decisions under pressure.
- Passion for technology, innovation, and continuous learning, with a commitment to staying ahead of the curve and driving technical excellence within the organization.
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Job Title : CTI Administrator Job Location : Remote Department : IT Reports to : Sr. Manager IT Location : Gandhinagar Schedule & Shift : In Between 5:30 PM – 6:30 AM - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Worked with the CTI Platforms like GrupoNGN CloudComm, Unify OpenScap Contact Center, Avaya, Five9, Nice InContact, Bright Pattern or Cisco UCCE.
- Familiarity with implementation of IP Telephony and Dialer applications.
- Knowledge of the building Campaigns, Queues, Call Control Scrips and IVR into the Dialer system.
- CTI solution design, development and maintenance
- Integration of various CTI solutions to the contact Centre architecture
- Integration of CTI and Customer Relationship Management solutions such as Salesforce, Pega etc.
- Call Control Scripts development and enhancement
- Administration of management tools
- Creation and maintenance queries (SQL knowledge required)
- Generation of historical and real time database reports
- Knowledge of call center operational dynamics related to CTI (Computer Telephony Integration), Enterprise Reporting utilizing to solve call center related issues
- Integration of custom-developed and 3rd-party provided software, IVR (Interactive Voice Response), Call Center and data base integration with the CTI infrastructure.
- Bachelor's degree from four-year college or university preferred and at least 2 years’ experience in the field or a related area; or equivalent combination of education and experience.
- Complex voice network design and numbering plans for multiple locations
- Call centre configurations including VDNs and Vectors, Understanding of switch/routing (vector-based call routing)
- Computer Telephony Integration (CTI)
- Complex call centre configurations
- VoIP Trunking (SIP / H.323)
- Dialer
- SQL
- TURN/STUN Protocol
- WebRTC
- Windows Server Failover Cluster
- Call Accounting
- Telephone Wiring
- IVR/VRU
- Experience with SIP, SBC's, VoIP, QOS, COS, VLAN, etc.
- Experience with Network Protocols (TCP/IP, Ethernet, SNMP, etc.)
- Must have experience working in Multi-site and hybrid configurations of enterprise level IP and TDM environments
- Avaya Certified Implementation Specialist or ACIS
- Certification Partners Convergence Technologies Professional or CTP
- Digium Certified Asterisk Professional or dCAP
- CCNP Collaboration: Cisco Certified Network Professional Collaboration
- Any certification by above mentioned CTI platforms
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Job Title : Python Lead Developer Job Location : Remote Department : ETS Location : Gandhinagar - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Proven experience as a Flutter developer or similar role with strong portfolio of mobile applications developed using Flutter.
- Must have 1+ year of hands-on experience in any of these backend technologies such as Node.js (good knowledge of javascript, libraries, APIs, etc…)/ PHP/ DotNet/ AWS/ HTML, CSS, JavaScript etc…
- Proficiency in Dart programming language and flutter framework.
- Understanding of mobile app design principles and UI/UX best practices.
- Experience with third-party libraries and APIs.
- Excellent problem solving and analytical skills.
- Education qualification: BE/ ME computer or IT, BCA/ MCA, BSc/ MSc IT
- Experience: 4 – 6 years
-
Job Title : Dot Net Developer Job Location : Remote Department : ETS Location : Gandhinagar - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Perform software development life-cycle (SDLC) activities, from initial user business requirement, translate into technical specification and development plan for coding for assigned modules, testing/debugging
- Proactive follow company guidelines for SLA (Service Level Agreement) to deliver the product/services.
- Coordinate project and delivery schedules to ensure that SLA is met.
- Responsible for on-time task tracker entries per task assigned and daily log entries.
- Proactive reporting to Supervisor about project updates
- Must have experience building web applications using Asp.net, MVC, Angular, and Entity Framework
- Must have experience with standard Web technologies such as HTML, CSS, JavaScript, jQuery, Bootstrap, AJAX.
- Must have experience developing web services.
- Should be able to design and develop databases for large applications.
- Experience with Amazon AWS EC2, any NO SQL Database experience like Redis, MongoDB, etc., and S3 a plus
- SQL Server
- Dotnet Core (Good to have).
- Angular / React (Good to have).
- Flexible to work in a US/Nightshift
-
Job Title : Flutter Developer Job Location : Remote Department : ETS Location : Gandhinagar - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Minimum 5 years of experience in python programming and overall, 8 years of experience
- Good idea on the following skills:
- Any python web framework like django, flask or fastapi etc
- Any Database like - MySQL, MSSQL, POSTGRESQL etc
- Python connectors for databases mentioned above.
- Basic knowledge on AWS cloud service.
- Team handling experience.
- Project management skills.
- Technical research and development skill is must.
- Need to do initial research for any new project and guide the team of developers to achieve all development stages from first mile to last mile.
- Good exposure in access API’s and help team to develop solutions.
- Able to explore the API documentations.
- Exposure on Artificial Intelligence.
- Knowledge about LLM’s (Large Language Models like llama2, mistral, gemma etc.)
- RAG Pipeline.
- Good Communication skill
-
Job Title : Product Support Analyst Job Location : Remote Department : ETS Location : Gandhinagar - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Answer and/or escalate all support tickets via email (Zendesk ticketing system)
- Drive resolution by digging in and escalating challenging tickets
- Ensure that all tickets meet our service level agreements
- Work closely with Customer Success Managers to drive data trust in key accounts
- Provide customers a great experience using Amplitude and working with our team
- Create and update non-technical and technical documentation as the product evolves
- Report to the company any common themes or questions that arise and driving change
- Develop and improve support processes
- Track record in a similar customer-facing role OR strong ability to empathize with customers and be their advocate
- Experience with using SDKs and APIs
- The ability to present yourself with professionalism, friendliness, and a willingness to assist
- Ability to learn and explain a technical product or concept
- Natural curiosity and are a problem solver
- Passion about analytics and the problems they solve
- Familiarity with Support tools such as Zendesk, Intercom, Confluence, and Jira
-
Job Title : AWS DevOPs Job Location : Remote Department : ETS Location : Gandhinagar - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Work on deployment, maintenance, and support of current and new data center infrastructure including disaster recovery and high availability systems.
- Experience in complex troubleshooting and resolve critical or escalated technical issues.
- Tests, configures, and troubleshoot operational and network issues.
- Ability to write simple SQL Queries and has basic maintenance skills with MS SQL and MySQL database systems.
- Has familiarity using Wireshark and other protocol analyzers for system and network troubleshooting.
- Participates actively in on-call rotations to support customers, which may include occasional after hours, weekends and national holiday shift work.
- Take part in the development of processes and creates documentations, troubleshooting guide for new areas of work or knowledge.
- Have hands on knowledge of Linux/Unix operating systems.
- Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines.
- Willingness to work in a 24/7 environments in case the need arises
- Familiarity with anti-spam messaging products.
- Experience with AWS is desired.
- Elastic search, Kibana and similar big data platforms is a big plus.
- Fundamental understanding of Internet networking protocols: SMPP, TCP/IP, TLS, DNS, HTTP, SMTP and SOAP protocol is a plus.
- Ops Automation tools (Jenkins, Ansible, Puppet, Chef, Formations, etc.)
- Supports the restoration of the application and service operation as quickly as possible to minimize the impact to customer’s business operations.
- Responsible for planning and coordinating all
- B.E degree in Computer Science, Electronics or Electrical Engineering in technology and or equivalent work experience
- High proficiency in SQL (MS SQL/ MySQL / MongoDB.), Python, BASH shell scripting and CRON scheduling
- 3+ years of working in technical operations, experience is a must
- Monitoring experience in Nagios, Data Dog, Cloud Watch or similar is desired.
- Hands-on and demonstratable experience in configuration management skills to automate repetitive tasks
- Excellent phone and verbal, writing communication skills. Good communication skills are a must to handle customers, technical and non-technical staff.
- Excellent work ethics and customer focus
- Initiative, critical thinking and good follow through are key
- Experience with reporting, metrics, SLA management, and quality assurance
- Any experience with Service Now or Jira or similar ticketing system is a plus
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Job Title : Lead Business Analyst Job Location : Remote Department : Etech Technology Solutions Location : Gandhinagar - Health Insurance
- Tuition Reimbursement
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Collaborate with stakeholders to understand business objectives, processes, and requirements.
- Conduct comprehensive analysis of business processes and systems to identify opportunities for improvement and optimization.
- Elicit, analyze, document, and validate business requirements, user stories, and use cases.
- Translate business requirements into functional specifications and technical requirements for development teams.
- Develop detailed requirement specifications, including wireframes, process flows, and data models. Facilitate workshops, meetings, and interviews with stakeholders to gather requirements and foster collaboration.
- Work closely with product managers, developers, designers, and QA teams to ensure successful implementation of solutions.
- Conduct impact analysis and risk assessments to inform decision-making and prioritize requirements.
- Provide expertise and guidance on industry best practices, trends, and emerging technologies related to SAAS-based software solutions.
- Support product roadmap planning and contribute to the development of strategic initiatives.
- Bachelor's degree in business administration, Computer Science, Information Systems, or related field. Master's degree preferred.
- 5 + Years Remote of relevant experience
- Proven experience (5 plus years) as a Business Analyst or similar role in a software company.
- Good understanding of SAAS principles, architecture, and technologies.
- Proficiency in requirement elicitation, analysis, documentation, and validation techniques. Experience with agile methodologies, including Scrum and Kanban.
- Excellent analytical, problem-solving, and critical thinking skills.
- Exceptional communication, interpersonal, and stakeholder management skills.
- Ability to work effectively in a fast-paced, dynamic environment with cross-functional teams. Detail-oriented with a focus on delivering high-quality results.
- Relevant certifications (e.g., CBAP, PMI-PBA) a plus.
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Job Title : Business Analyst Job Location : Remote Department : Medallia Location : Gandhinagar Visit us: https://www.etechtechnologysolutions.com/
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Campaign Allowance
- Health Insurance
- Tuition Reimbursement
- Work Life Balance Initiatives
- Rewards & Recognition
What You’ll Be Doing:
- Work with senior team members to carry out customer implementations and program enhancements
- Participate in the implementation design, setup, and review processes
- Identify improvements to our feedback products and processes
- Utilize Client software knowledge for testing customized software solutions
- Build long-standing customer relationships by improving customer feedback programs
- Provide support to client meetings by leveraging in-depth Client system capabilities
- Work with client teams in resolving technical/system related inquiries
- Provide quality assurance support when providing features to clients
- Provide client support when analyzing large sets of data
What We Expect You to Have:
- Excellent analytical skills (including Microsoft Excel) and attention to detail
- Strong written, oral communication and presentation skills
- Bachelor’s / Master’s degree in Computer Application (BSc IT, MSc IT, BCA, MCA, B.Tech Computer Engineering, B.Tech Computer Science etc.)
- Knowledge of JavaScript, HTML, CSS, and XML. GUI would be an added advantage
- Experience in management consulting, IT consulting, market research, and/or enterprise software client.
Why Join Etech?
Etech is an equal opportunity employer. The team comprises of people with many diverse work and life experiences. Etech offers career opportunities for those looking to develop and enhance life skills. Some of these include the ability to communicate effectively, build trust, and function in a team environment.
The nature of Etech’s business, which is about people communicating with people, ensures the ongoing development of the portable “skills for life”. Etech cares about your career growth because we know that our employees are our most valuable asset.
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The Etech Teamwork Journey
“I’ve learned to be an effective leader,
who’s able to coach and develop
agents to meet the required Goals.
Alongside this, I love that recognition
is given for every accomplishment.”
Jody Watson
Operation Intern
“I’ve advanced from a Customer
Service Rep to a Vice President at
Etech.
I’m so thankful for my mentors
who helped me get here.”
Patrick Reynolds
VP Partners Strategy
My journey at Etech began Sep
tember 2005. I’ve learned pa
tience, adaptability, persistence,
how to rely on my co-workers, and
valuing what everyone brings to
the table.