What We Offer:

• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

Pre-Sales Consulting:  

• Collaborate with sales teams to understand client requirements and design tailored contact center solutions. 
• Lead technical presentations, demonstrations, and workshops to showcase product capabilities. 
• Prepare solution architecture, integration plans, and technical proposals aligned with client needs. 

Contact Center Expertise:

• Analyze and recommend solutions for optimizing contact center operations (e.g., routing, workforce management, analytics). 
• Provide technical expertise in tools such as Genesys, Avaya, Cisco Contact Center, Five9, or similar platforms. 
• Stay updated on emerging trends and technologies in contact centers, such as AI, chatbots, and omnichannel strategies.

Technical Solution Design: 

• Define requirements for contact center integrations, including CRM, IVR, ACD, and other enterprise systems. 
• Ensure proposed solutions meet security, compliance, and scalability standards. 

Stakeholder Collaboration: 

• Act as a liaison between sales, technical, and delivery teams to ensure seamless project transitions. 
• Support client workshops to capture pain points and translate business needs into technical specifications.

Documentation and Training: 

• Create and maintain detailed documentation, including use cases, workflows, and implementation guides. 
• Provide training to internal teams and clients on proposed contact center solutions. 

What We Expect You to Have:

• Bachelor’s degree in Computer Science, Information Systems, or a related field. 
• 5+ years of hands-on experience in contact center technologies and solutions. 
• Proven track record in pre-sales or solution consulting roles. 
• Technical Proficiency: Knowledge in IVR, CTI, PBX, ACD, Workforce Management, and Analytics platforms. Familiarity with cloud-based contact center platforms (e.g., Amazon Connect, Twilio Flex). 
• Understanding of APIs, integrations, and scripting languages (e.g., Python, JavaScript). 
• Certifications: Relevant certifications in contact center technologies (e.g., Genesys, Cisco, or AWS). 
• Excellent communication and presentation skills for engaging technical and non-technical audiences. 
• Analytical mindset with a focus on problem-solving and solution delivery. 
• Ability to manage multiple stakeholders and prioritize competing demands.