Customer Service Representative
What We Offer:
- Servant Leadership culture – we are here to support your success
- Career Development and personal growth opportunities
- Fun atmosphere with unique contests and incentives
- Lucrative comp plan
- Dental, Health, and Vision insurance
- Paid time off
- Paid training
- Tuition reimbursement
- Daycare reimbursement
What You’ll Be Doing:
- Handles customer inquiries via inbound calls
- Builds and maintains business relationships with clients by providing prompt and accurate services to promote customer loyalty
- Manages and resolves customer complaints; escalates to Management when necessary
- Provides customers with easily understood answers to product and service information depending on customer situation
- Identifies and escalates priority issues by asking probing questions and using the Knowledge base software
- Routes customer requests to appropriate resource
- Handles all calls according to existing guidelines, and meets department requirements for phone time availability and call quality metrics
- Documents all call information according to existing guidelines.
What We Expect You to Have:
- High school Diploma OR a minimum of 3/4 CXC Subjects including English.
- The ability to type 25 WPM or more.
- A minimum of 6 months to 1 year of customer service along with technical experience in a call center setting.
- Ability to give full attention to what other people are saying and to actively look for ways to help people
- Communication (written and verbal): Strives to speak both English and Spanish, and write clearly and succinctly in a variety of settings; can get messages across to have the desired effect. Strives for closed-loop communication by proactively anticipating “the next question”.
- Listening Practices: Attentive and active listening; has the patience to hear people out and can accurately restate the opinion of others.
- Problem analysis and problem-solving: Takes time to properly define the problem and demonstrates patience. Looks beyond the obvious and doesn’t stop at the first answer. Asks others for input.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers.
- Quality Focus: This means having a high level of commitment to not only doing your job but doing it well. Knowing all the ins and outs of our products/services, down to the last detail, means you’ll be able to provide your customers with the most comprehensive and efficient solutions possible.
- Fostering Teamwork: As a team member, the ability and desire to work cooperatively with others on a team; as a team leader, the ability to demonstrate interest, skill, and success in getting groups to learn to work together.
- Ability to use logic and reason to identify the strengths and weaknesses of alternative solutions
- Expected working knowledge of a PC (internet browser, remote desktop access, etc.), be able to use more than one screen.
- Knowledge of administration and clerical processes
To apply for this job email your details to mayuri.chadmiya@etechtexas.com