What We Offer: 

• Transportation allowance 
• Canteen Subsidy 
• Night Shift allowance as per process 
• Schedule Attendance Bonus 
• Health Insurance 
• Tuition Reimbursement 
• Incentive components campaign wise 
• Work Life Balance Initiatives 
• Rewards & Recognition 
• Internal movement through IJP

What You Will Be Doing:  

•  Should have a go-getter attitude in assisting the customers. 
• Will be responsible for providing satisfactory customer service and Level-1 troubleshooting. 
• Ensure customers’ issues are attended and all their concerns are resolved immediately. 
• Ensure customer’s confidential information is adequately protected and only used for official purposes. 
• Communicate with current and existing customers using Internet and different software to give information and answer questions regarding current promotions and offers. 
• Follow up with customers to assure satisfaction, respond to queries, and resolve problems. 
• Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.  
• Be flexible in an environment by championing and embracing change. 

What We Expect You To Have: 

• Qualification: Graduate 
• Experience: Fresher/ Experienced 
• Aware of Spanish culture. 
• Handling calls in Spanish and English language. 
• Comfortable working in night shifts and 24*7 work environment. 
• Should have excellent communication skills in English and Spanish language (verbal & written). 
• Open to Work From Office. 
• B1/B2 level certification will be an added advantage.