What We Offer:

• Tuition Reimbursement
• Employee Referral Program
• Health and Life Insurance Benefit
• Free Shuttle Service from office to the center of Montego Bay
• Leadership Program
• Paid Training
• Career Advancement Program
• Bonuses and incentives based on campaign
• Monthly Rewards and Recognition
• Opportunity to participate in Monthly Give Back Initiatives for the Community
• Monthly employee engagement activities

What You’ll Be Doing:

Benefits Administration

• Manage the setup, tracking, and notifications for employee insurance and pension benefits.
• Ensure all employees are enrolled in the appropriate insurance plans and provide updates and guidance on eligibility as needed.
• Research potential new benefits and propose enhancements to leadership.
• Stay current on market trends to keep the company’s benefits package competitive.
• Oversee the center’s tuition reimbursement program: create educational initiatives, manage participation, track eligibility, and monitor deadlines.
• Serve as a liaison between employees and the U.S. Benefits team to resolve issues and ensure accurate benefits management.
• Assist with reporting and resolve issues related to leave of absence, vacation time, and other related topics.

Employee Well-Being

• Promote and educate employees on available resources, including the Employee Assistance Program (EAP) and Employee Wellness Connection (EWC).
• Develop, implement, and oversee wellness programs; track participation and promote well-being initiatives.

Travel, Transportation & Hospitality

• Arrange travel accommodations and visa processing for employees traveling internationally, ensuring compliance with company travel policies and government regulations.
• Inspect and address the needs of corporate housing to maintain high standards of hospitality and compliance.
• Coordinate transportation for company-related events, including managing bus schedules and airport pick-ups.

Employee Engagement Activities

• Plan, coordinate, publicize, and execute monthly engagement activities aligned with company culture and strategic goals.
• Manage employee Rewards & Recognition initiatives and ceremonies, including gathering quotes, making purchases, coordinating with the Unique Boutique team, and ensuring effective publicity and facilitation.

Corporate Social Responsibility (CSR) & Give Back Initiatives

• Coordinate CSR initiatives and employee “give back” programs.
• Track participation and outcomes, and submit a monthly CSR summary report to the team.

Newsletter Contributions

• Write and contribute articles for the company newsletter.
• Capture and incorporate photos of company events, activities, and initiatives.
• Feedback Collection
• Organize and facilitate focus groups; compile, analyze, and communicate feedback.
• Conduct exit interviews to gather insights and drive continuous improvement.

Winning Culture Survey (WCS) Coordination

• Lead efforts to promote the Winning Culture Survey; track participation and assist with communicating results.
• Facilitate the WCS Task Force to address employee needs and concerns, collaborating with cross-functional teams to implement solutions.

Workplace Inspections

• Conduct regular walk-arounds to assess the workplace environment, ensuring adherence to culture, safety, policies, and company standards.
• Address employee concerns raised during inspections and perform regular clean desk audits.

Onboarding Assistance

• Assist in conducting new employee orientations as needed.
• Support the HR Manager with onboarding and promotions of new leadership staff, including managing checklists, coordinating registration, and sending reminders for New Leader Assimilation and other professional development programs.

Employee Concerns

• Address and resolve employee concerns within the scope of HR benefits and engagement; provide support and guidance on workplace-related issues.

Aspiring Leader Program

• Oversee the sign-up process for the Aspiring Leader program, ensuring interested employees are properly registered and informed of program requirements.

Annual Initiatives Coordination

• Manage the Annual Handbook Acknowledgement project by ensuring all employees acknowledge updates, tracking acknowledgments, and following up on any discrepancies.
• Coordinate the Annual Job Description Update project by overseeing the review and revision of job descriptions for all center roles.

Annual Forms & Process Review

• Participate in the annual review of the employee handbook and related forms; update processes as per audit recommendations.
• Communicate updated policies or forms as needed.

Administrative Support

• Provide administrative support such as answering phones, greeting visitors, and backing up the Receptionist when necessary.
• Gather quotes and coordinate with vendors to ensure timely delivery of resources and services.
• Assist the HR team in various tasks as directed based on your expertise.

New Leader Assimilation

• Serve as a subject matter expert (SME) to conduct the HR and Benefits portion of New Leader Assimilation, educating new leaders on HR policies, benefits, and the significance of employee well-being.

Career Roadmaps

• Assist employees in completing career roadmaps and contribute to the creation and updating of these roadmaps.

Interpersonal Skills

• Act as a role model by adhering to high ethical standards.
• Take responsibility and initiative for personal and professional development.
• Exemplify [Company Name]’s 12 Character Commitments.
• Remain open to coaching and feedback.
• Exercise emotional intelligence and build strong, professional relationships with colleagues.

What We Expect You To Have:

Knowledge of:

• Applicable labor, pay, and employment laws
• Computer programs including Word, Excel, PowerPoint, and Outlook
• Payroll/employee systems
• Telephone systems and their functions; copier/scanner/printer operations
• Company policies and procedures as outlined in the Employee Handbook and Leadership Manual
• General Human Resources practices and employment-related laws
• Comprehensive knowledge of all company benefits
• Current trends in employee relations, benefits administration, and human relations to effectively communicate with all levels of employees.

Ability to:

• Represent the company to government agencies
• Clearly communicate details regarding company benefits
• Defuse volatile situations and resolve conflicts effectively
• Motivate employees and take initiative in problem-solving
• Demonstrate strong organizational skills, prioritize duties, and adapt in a changing environment
• Develop and maintain effective working relationships with peers and across departments
• Communicate effectively in both oral and written forms, clearly explaining processes and policies
• Perform detailed tasks with accuracy and use discretion
• Learn additional technology applications, including in-house payroll/employee systems
• Successfully interface with internal and external clients while maintaining a strong customer service orientation

EDUCATION and/or EXPERIENCE:

• Bachelor’s degree preferred; or two years of related experience and/or training in Human Resources; or an equivalent combination of education and experience
• Previous HR experience is required
• Experience in benefits administration or payroll is a plus
• Current applicable HR certification is preferred, or current enrollment in a study program for HR certification is desirable
• Previous experience in a call center or BPO environment is a plus.

LANGUAGE SKILLS:

• Ability to read, analyze, and interpret common industry and technical journals, financial reports, and legal documents
• Ability to respond to inquiries or complaints from customers, regulatory agencies, or business community members
• Ability to write speeches and articles for publication that adhere to prescribed style and format
• Ability to speak effectively and use proper grammar when presenting information to top management, public groups, and/or boards of directors

MATHEMATICAL SKILLS:

• Ability to apply advanced mathematical concepts
• Ability to perform mathematical operations related to frequency distribution, test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis

REASONING ABILITY:

• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret a wide variety of technical instructions in mathematical or diagram form while managing multiple abstract and concrete variables

CERTIFICATES, LICENSES, REGISTRATIONS:

• Valid driver’s license or government-issued ID is required
• Preferred, but not required: Certification in Employee Law or Professional Human Resources

PHYSICAL DEMANDS:

• Must be able to perform essential functions of the job with or without reasonable accommodations
• Regular communication (speaking and listening) is required
• Prolonged periods of sitting and manual handling (using hands) are expected
• Occasional physical tasks may include reaching, lifting, or moving objects up to 10 pounds
• Close vision is necessary for detailed work

WORK ENVIRONMENT:

• Primarily indoors in an office setting
• Noise levels are usually moderate
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions