What We Offer:

• Servant Leadership culture – we are here to support your success 
• Career Development and personal growth opportunities 
• Fun atmosphere with unique contests and incentives 
• Lucrative comp plan 
• 401(k) matching 
• Dental insurance 
• Health insurance 
• Vision insurance 
• Flexible Spending Account 
• Paid time off 
• Paid training 
• Tuition reimbursement 
• Daycare reimbursement 
• Daily Pay 

What You’ll Be Doing:

• Manage large amounts of incoming calls 
• Handle sensitive customer information 
• Resolve possible data breaches on behalf of our customers 
• Responsible for highly sensitive information 
• Identify and assess customers’ needs to achieve satisfaction 
• Build sustainable relationships and trust with customer accounts through open and interactive communication 
• Provide accurate, valid and complete information by using the right methods/tools 
• Meet personal/customer service team sales targets and call handling quotas 
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution 
• Keep records of customer interactions, process customer accounts and file documents 
• Follow communication procedures, guidelines and policies 
• Take the extra mile to engage customers 

What We Expect You to Have:

• Proven customer support experience or experience as a client service representative 
• Track record of over-achieving quota 
• Strong phone contact handling skills and active listening 
• Customer orientation and ability to adapt/respond to different types of characters 
• Excellent communication and presentation skills 
• Ability to multi-task, prioritize, and manage time effectively 
• High school diploma or GED 
• Great job tenure