What We Offer:

• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

• Manage, mentor, and develop a team of QA engineers. 
• Foster a culture of continuous improvement and learning
• Conduct performance reviews and provide career development guidance
• Develop and implement QA strategies aligned with business goals 
• Create and maintain quality assurance processes and best practices
• Collaborate with development and product teams to ensure quality is integrated throughout the SDLC
• Participate in technical design reviews and provide input on testability 
• Develop and maintain automated test frameworks and tools
• Conduct code reviews of test scripts and assist in complex debugging scenarios
• Define and track key quality metrics 
• Prepare and present quality reports to stakeholders
• Analyse trends and propose improvements based on data
• Oversee the setup and maintenance of test environments 
• Ensure efficient use of testing resources and tools
• Participate in Agile ceremonies and represent the QA perspective 
• Ensure QA activities are well-integrated into sprint cycles
• Work closely with development, product, and operations teams
• Communicate effectively with both technical and non-technical stakeholders

What We Expect You to Have:

• Bachelor’s degree in Computer Science, Engineering, or a related field. 
• 8+ years of experience in software quality assurance, with at least 3 years in a leadership role.
• Strong knowledge of QA methodologies, tools, and best practices
• Proficiency in test automation frameworks using Selenium with Java or Playwright with Typescript or Cypress.
• Experience with performance testing tool like JMeter, security testing, and API testing
• Proficiency in defect tracking and test management tools. 
• Familiarity with CI/CD pipelines and DevOps practices
• Strong problem-solving and analytical skills
• Effective communication skills, both written and verbal
• Ability to prioritize and manage multiple projects simultaneously
• Excellent leadership and team management abilities
• Having call center solution like Dialer, WFM and any third party tool testing experience