What We Offer:

• Employee Referral Program
• Health and Life Insurance Benefit
• Free Shuttle Service from office to the center of Montego Bay
• Leadership Program
• Paid Training
• Career Advancement Program
• Monthly Rewards and Recognition
• Opportunity to participate in Monthly Give Back Initiatives for the Community
• Monthly employee engagement activities

What You’ll Be Doing:

• Retrieves voicemail messages and forwards them to the appropriate personnel.
• Answers incoming calls, determines purpose, and directs them accordingly.
• Takes messages or transfers calls to voicemail when needed.
• Provides callers with company information, address, and directions.
• Welcomes visitors, employees, vendors, and applicants, and announces them.
• Enforces security protocols, monitors entry/exit, and ensures ID badge visibility.
• Manages class sign-in lists for new hires on their first training day.
• Maintains a Do Not Call list and reports it daily to Compliance.
• Issues and tracks headset rentals, badges, and payroll deductions.
• Monitors visitor access, parking, and maintains visitor logs.
• Supports the Crisis Management Team with safety procedures.
• Assists visitors and applicants with employment applications and testing.
• Sorts, routes mail, and maintains publications.
• Supports HR and payroll with new hire paperwork and benefits follow-ups.
• Updates center’s announcement monitors with flyers and slideshows.
• Uploads new hire employee photos for records.
• Promotes company activities, CSR, and engagement events.
• Creates and prints documents like memos, reports, and flyers.
• Performs additional duties as assigned by HR Coordinator/Manager.

What We Expect You To Have:

Knowledge of:

• Company policies and procedures as outlined in the Employee Handbook.
• Multi-line telephone systems and proper call routing/message-taking.
• Basic computer skills, including keyboarding.
• Computer programs such as Excel, Word, and Outlook.
• Emergency and legal procedures.

Ability to:

• Prioritize and handle multiple tasks efficiently.
• Communicate effectively using proper grammar and syntax in English.
• Handle customers with patience, professionalism, and courtesy.
• Respond to emergency situations promptly and with discretion.
• Make overhead announcements with a professional tone and language.
• Maintain a professional image and demeanor at all times.
• Pass general qualification and skills tests.
• Maintain a high level of confidentiality and use good judgment in handling sensitive topics.

EDUCATION and/or EXPERIENCE:

• High school diploma or GED required.
• Minimum of 3-6 months of related experience in clerical, administrative, customer service, or multitasking roles.

LANGUAGE SKILLS:

• Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively with customers and employees.

MATHEMATICAL SKILLS:

• Ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals.
• Ability to calculate prices, provide correct change, and compute rates, ratios, and percentages.
• Ability to draw and interpret bar graphs.

REASONING ABILITY:

• Ability to apply common sense to follow written, oral, or diagram instructions.
• Ability to solve problems involving multiple concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Valid driver’s license or government-issued ID required.

PHYSICAL DEMANDS:

• Regular verbal communication (speaking and listening) is required.
• Prolonged sitting and manual tasks (using hands) are expected.
• Occasional reaching and lifting of objects up to 10 pounds.
• Close vision required for detailed work.

WORK ENVIRONMENT:

• Indoor office setting with moderate noise levels.
• Reasonable accommodations may be made for individuals with disabilities.