What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

• Completes quality audits in accordance with current campaign guidelines. Uses designated tools to ensuretargets are met and turnaround times are adhered to with defined accuracy standards.
• Provides written and verbal feedback to leaders/operations/clients on quality scores with areas ofopportunities at agent, process and campaign level.
• Provides necessary feedback to operations or clients to ensure critical compliance and behavior issues arereported or escalated, including unethical actions.
• Assist Leaders with improving customer interactions, sharing feedback on calibration calls and provide input forrecommendations.
• Assists with routine and ad hoc requests. Supports projects and initiatives within the department.
• Maintains confidentiality of all reports, files, schedules, databases, and documents; as well as all customer andproprietary information.

What We Expect You To Have:

• Good oral & written Spanish/English skills
• Exceptional listening and analytical skills, Strong interpersonal communication skills
• Attention to detail. Drive and ability to deliver excellent customer service to both internal and externalcustomers. Ability to work independently & able to exercise strict confidentiality.
• Spanish Language Expert – B2 Level (Minimum)
• Ready to work in US Shifts
• Must possess basic Excel, Logical and Analytical Skills.
• Prior experience of working in Quality.
• Must possess excellent Listening, Reading, Writing & Speaking skills in Spanish and English.
• Quick Learner and ready to join asap.
• Graduate or equivalent with proficiency in MS Office – Outlook, Word, Excel, and PowerPoint
• Be Flexible in working hours which is a must.