What We Offer:

• Tuition Reimbursement
• Employee Referral Program
• Health and Life Insurance Benefit
• Free Shuttle Service from office to the center of Montego Bay
• Leadership Program
• Paid Training
• Career Advancement Program
• Bonuses and incentives based on campaign
• Monthly Rewards and Recognition
• Opportunity to participate in Monthly Give Back Initiatives for the Community
• Monthly employee engagement activities

What You’ll Be Doing:

• Partners with Social Media team to ensure proper advertisement of recruitment opportunities.
• Serves as liaison between Operations and Recruiting for hiring pace and upcoming Recruiting Plans.
• Leads Montego Bay recruiting team to meet center hiring goals.
• Develops and executes strategic recruiting activities that promote the company to the labor market.
• Creates and implements tenure-focused recruitment methodologies to identify candidates with high retention potential.
• Establishes comprehensive screening processes evaluating skills, cultural alignment, and long-term potential.
• Analyzes historical hiring data to identify patterns and predictors of longer employee tenure.
• Designs and implement strategies to reduce first-year turnover rates and improve employee retention.
• Develops creative approaches to identify and engage passive candidates.
• Coordinates internal and external job fairs and maintains strategic community relationships.
• Make public presentations regarding the organization and opportunities.
• Works with external recruiters and employment agencies when directed.
• Utilizes online recruiting sources to identify trends and strategies in recruiting.
• Ensures proper maintenance of files and employment records for Human Resources.
• Ensures all hiring processes are legal and conducted in a lawful manner.
• Build strong relationships with site leadership and department heads.
• Provides consistent coaching to direct reports and sets clear performance goals.
• Delivers daily, weekly and monthly updates on key recruiting metrics.
• Revitalizes employee referral program with strategic incentives.
• Creates a seamless, engaging candidate journey from initial contact through onboarding.
• Establishes KPIs for recruitment effectiveness and regular reports on progress.
• Champions change and maintain flexibility in a dynamic environment.

Recruitment Strategy & Execution

• Build innovative talent pipelines through digital channels, community partnerships, and local networks.
• Coordinate and conduct engaging recruitment events, job fairs, and campus outreach programs.

Innovation & Continuous Improvement

• Leverage data analytics to optimize recruitment processes and candidate quality.
• Monitor and analyze employee turnover metrics, identifying trends and implementing targeted initiatives to support future retention.
• Explore and implement new technologies and methods to enhance recruitment efficiency.
• Develop metrics and reporting systems to track recruitment performance and ROI.
• Stay current with emerging recruitment trends and best practices in BPO/call center industries.
• Identify opportunities and execute plans to promote the company as an employer of choice in Jamaica.

Supervisory Responsibilities:

• Directly supervises Talent Acquisition Representatives.
• Partners and collaborates with Nearshore Operations and Human Resources as well as onshore leadership to support Etech talent acquisition standards.
• Is responsible for the overall direction, coordination and evaluation of this unit.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include oversight of phone interview; implementation of departmental processes; community involvement; directing training of employees; appraising performance; rewarding and discipling employees; addressing complaints and resolving problems.

What We Expect You To Have:

Knowledge of:

• Job openings for comparable positions and pay scales in market
• Computer programs including Word, Excel, Power Point, Outlook
• Recruiting strategies and current trends for Call Center Industry
• Company policies and procedures as outlined in Employee handbook.
• Knowledge of labor market specifics within each geographic area where centers are located.
• Knowledge of media contacts to ensure ease of product delivery.
• Knowledge of civic organizations and the activities of community groups is preferred.

Ability to:

• Research internet, publications and libraries for current Call Center recruiting information.
• Develop and maintain relationship with peers across intra-company departments.
• Multi-task, organize and prioritize changing work schedule to meet needs of department.
• Meet schedules and time lines regarding hiring practices.
• Effectively communicate both orally and in written form to positively promote Etech.
• Public speaking.
• Travel for personal development or recruiting functions.

EDUCATION and/or EXPERIENCE:

• Bachelor’s degree from four-year College or University; or related experience and/or training; or recruitment experience.
• Minimum 1 year leadership experience required, 2+ years preferred.
• Three years’ experience in recruiting and management preferred.

LANGUAGE SKILLS:

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, press releases and newspaper ads, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.

REASONING ABILITY:

• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS:

Valid driver’s license or other Government issued ID.