How to increase customer satisfaction & productivity with Call Center Analytics?
While interacting with customers, contact center agents collect a huge chunk of information.
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How to Embrace Humble Leadership?
When we talk about leadership skills, we include characteristics such as decisiveness, integrity, relationship building, problem-solving, and the ability to mentor.
How Accountability Leads to Improved Performance Results & Positive Morale
While working in any organization, it is important for leaders and team members to be accountable towards deliverables.
Did The Pandemic Forever Change How Customers Shop Online? How to Maximize the Digital Opportunity?
The COVID pandemic has forever changed the pattern of how customers shop. The majority of the population has augmented their interest in online shopping platforms.
The importance of Servant Leadership in Customer Service business
Besides technology and innovation, customer service has become increasingly essential in the growth and development of modern businesses.
Leading the Millennials: Tips
With millennials taking over a major chunk of the global workforce, organizations are required to innovate in order to effectively lead them.
Why Security Awareness Training is Possibly the Most Important Tool in your Arsenal
Cyber-attacks are on a boom these days, if we look at the stats of 2021, there is a ransom ware attack happening every 11 seconds somewhere on the globe.
How do Performance Reviews add to Companies Growth?
While operating any organization, it is crucial to keep an eye on every employee’s performance, as it helps making timely and correct decisions.
Importance of Executive Coaching
Executives are the backbone of any organization, as their dedication, contribution, and decisions make the organization grow.
Servant Leadership: Why it is important to move from “I” to “We”?
Servant leadership is the desire to serve others for the greater good on an individual, team, and organizational levels.
Identify Your Team’s Motivation to Unlock the Secret of Creating High Achievers
For years, effective knowledge management programs have stressed that employee engagement is important, but for more reasons than you may think.
How to transform Customer Service Experience with Speech Analytics?
Improving customer experiences is one of the important areas of focus for leading brands.
5 Useful Ways to Utilize Data to Boost Customer Experience within Your Contact Center
A contact center is more than just a support center; it offers actionable insights into the way that a company chooses to treat its customers.
Using Speech Analytics to Enhance Human Experiences
Speech analytics technology is revolutionizing many critical processes in contact centers
Guide for using Artificial Intelligence in Call Centers
From being just a buzzword, Artificial Intelligence is now a key enabler for disrupting and optimizing critical business processes.
Tips to Remaining Secure While Working Remotely
When the pandemic hit in 2020, most did not fully realize the long-term impact it would have on how we work.
Addressing Cultural Diversity Within Organizations
Companies embracing diversity attract a wider range of candidates. Such organizations are viewed as progressive and appeal to individuals from various backgrounds.
Importance of Online Chat for boosting Business Performance
Initially used as just a forum to connect with your customers, online chat has matured into a strategic communication channel that positively impacts the customer experience.
Servant Leadership: A Tool of Vital Importance for a Growing Organization
Servant leadership is based on the idea that great leaders possess a serve-first mindset that focuses on knowing what their team members need to actualize the organization’s vision.
Measuring ROI of Speech Analytics Implementation at Contact Center
Digitalization is optimizing the existing processes in many businesses. Adopting a new technology demands sheer determination, effective change management, and decent user adoption.
