How to transform Customer Service Experience with Speech Analytics?
Improving customer experiences is one of the important areas of focus for leading brands.
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5 Useful Ways to Utilize Data to Boost Customer Experience within Your Contact Center
A contact center is more than just a support center; it offers actionable insights into the way that a company chooses to treat its customers.
Using Speech Analytics to Enhance Human Experiences
Unlock better customer experience using speech analytics technology. Get real-time insights, improve agent training & boost satisfaction.
Guide for using Artificial Intelligence in Call Centers
From being just a buzzword, Artificial Intelligence is now a key enabler for disrupting and optimizing critical business processes.
Tips to Remaining Secure While Working Remotely
When the pandemic hit in 2020, most did not fully realize the long-term impact it would have on how we work.
Addressing Cultural Diversity Within Organizations
Companies embracing diversity attract a wider range of candidates. Such organizations are viewed as progressive and appeal to individuals from various backgrounds.
Importance of Online Chat for boosting Business Performance
Initially used as just a forum to connect with your customers, online chat has matured into a strategic communication channel that positively impacts the customer experience.
Servant Leadership: A Tool of Vital Importance for a Growing Organization
Implement servant leadership for sustainable growth. Learn how to reduce turnover, improve performance & build stronger team culture.
Measuring ROI of Speech Analytics Implementation at Contact Center
Digitalization is optimizing the existing processes in many businesses. Adopting a new technology demands sheer determination, effective change management, and decent user adoption.
4 Simple Tips to Evaluate and Elevate Your Contact Center Operations
Your contact center is more than just a checkmark on the customer experience; it is a hallmark that displays how your company feels about the people they serve.
Servant Leadership in Modern Workplace: It’s About Others Before You
Servant leadership places leaders in supporting roles through empathy, active listening, and trust to transform workplace culture.
How to uncover actionable insights from customer interactions
Etech is proud to deliver a wide range of data-driven solutions to companies wanting to improve their company experiences.
Employee Empowerment: How to Do It Right
Can you identify the most common element of all successful organizations? It’s their strong and successful workforce.
The Heart of Leadership: Exemplifying Servant Leadership
Many leaders and aspiring leaders want to impact and leave behind a legacy for making a difference in their organization.
Your Best Defense Against A Ransomware Attack!
Cybercrime is constantly evolving. To keep up with this evolution, we must always remain vigilant. A tool in the cybercriminal arsenal that is becoming increasingly prevalent is Ransomware.
How servant leadership stands out from traditional leadership?
As challenges in the workplace continue to evolve alongside the needs of team members, forward-thinking leaders are always looking for new solutions.
What are the Best Customer Experience Trends Your Brand Needs to Watch for in 2021?
We have already passed the first quarter of 2021 and if your brand has not yet started preparing for your customers’ changing expectations in the New Year, you are missing the boat!
The Continuing Impact of Human Resources during this Global Pandemic
The Coronavirus Pandemic has altered the lives of many people and continues to create a tremendous amount of disruption for many businesses.
Why Company Culture Trumps Everything in 2021?
The COVID-19 pandemic has been tough. Businesses had to quickly opt for unconventional ways of operation and transform into new models almost overnight.
How to Keep Your People Motivated Using Servant Leadership?
Servant leadership methods are intrinsically motivating and can boost productivity, profitability, morale, and team member retention rates.
