Contact Center Events, BPO and Community Events

Events

Connect with subject matter experts of the contact center industry and hone your skills by meeting them live or virtually! Here are the upcoming events, webinars, and conferences the Etech team is organizing and participating in.

CCW Orlando

Date: January 27-29, 2025

Location: JW Marriott, Disney, Orlando

Mark your calendars! Etech is excited to make a dynamic impact at Customer Contact Week Orlando 2025.

What to Expect:

1. Engaging Workshop:

Don’t miss our session, Creating a Data-Driven Call Center Culture: Strategies for Success, featuring expert insights from:

a. Jim Iyoob, Chief Customer Officer, Etech Global Services
b. Shawndra Tobias, SVP of Customer Experience, Etech Global Services
c. Melissa Magos, Sr. Director of Call Center Operations, Frontier Communications
d. Melissa Wood, Dean of Global Leadership Development, Etech Global Services

2. Booth #311:

Visit booth #311 to meet our team and explore call center solutions and learn how we transform data insights into actionable strategies for success.

3. Exclusive Offer:

Use code ETECH_CCW for 20% off on End User passes

Don’t wait—schedule your consultation and be part of the transformation!

Webinar: Beyond Manual QA: Transforming Agent Performance Through AI-Powered Monitoring

Date: February 19, 2025

Time: 12 pm CST | 1 pm EST | 10 am PST

Join Us for a Groundbreaking Webinar!

Discover how leading organizations are revolutionizing contact center compliance and performance through intelligent automation.

In this session, learn how to move beyond traditional quality assurance to build efficient, accurate, and cost-effective compliance monitoring systems. Gain actionable insights from our expert speakers who have achieved remarkable results.

Speakers:

Shawndra Tobias, SVP – Customer Experience, Etech Global Services
Vincent Trotter, VP – CS Digital Strategy & Operations, National Debt Relief
Patrick Reynolds, VP of Customer Engagement, Etech Global Services

Special Focus Areas:

Cut QA costs while boosting accuracy
Prevent compliance gaps through real-time monitoring
Automate agent coaching and development
Improve verification and disclosure compliance

Why Attend?

Learn how AI-powered compliance monitoring can:

Reduce costs
Improve agent performance
Minimize compliance risks

Don’t miss this opportunity!

Gain actionable insights and strategies to transform your contact center’s compliance program.

CompliancePoint Exchange '25 (CPX25)

Date: March 11-12, 2025

Location: Orlando, Florida

Etech is excited to participate in CompliancePoint Exchange ’25 (CPX25), a premier two-day event dedicated to marketing compliance and data privacy. This event is a unique opportunity to gain insights from industry leaders and discover how to implement effective compliance strategies while mitigating risks.

Etech Panel Session:

Topic: Using Automation to Facilitate Compliance and Save the Business Money.

Key Highlights:

How technology enhances compliance monitoring and reduces costs.
Real-world case studies from various industries.
Legal implications, data privacy, and risk mitigation.
Best practices for implementing compliance programs.
Unexpected benefits beyond compliance.

For more information or to schedule a meeting with our team at the event, please fill out the form.

Customer Connect Expo 2025

Date: April 16-17, 2025

Location: Las Vegas

Save the date! Etech is thrilled to announce our participation in the Customer Connect Expo 2025. This premier event for customer experiences professionals provides the ideal platform for Etech to showcase our innovative solutions and share our expertise in revolutionizing customer interactions.

What’s in Store:

Expert-Led Seminar: Join us for an insightful session AI-Powered Contact Center Excellence: Scaling Quality Through Gig Workforce Innovation featuring expert insights from:
- a. Jim Iyoob, Chief Customer Officer, Etech Global Services
- b. Trevor Clark, Founder and CEO, ShyftOff
Interactive Demo Zone:
Get hands-on experience with our state-of-the-art customer service technologies and tools. Customer Connect Expo 2025 presents a fantastic opportunity to engage with Etech’s industry experts in an energetic, knowledge-rich environment. Whether you’re looking to enhance your current customer service strategies or embark on a complete digital transformation journey, our team is here to guide you towards exceptional customer experiences.

Meet us at Booth #348

We’re looking forward to connecting with you in the vibrant city of Las Vegas!

To schedule a meeting or learn more, please fill out the form.

CCW Las Vegas

Date: June 9-12, 2025

Location: Las Vegas

Mark your calendars! Etech is excited to announce our participation in Customer Contact Week (CCW) Vegas 2025. As a premier event for contact center excellence CCW provides the perfect backdrop for Etech to showcase our cutting-edge solutions and industry insights.

What to Expect:

Engaging Keynote Session: Join us for an insightful presentation on the future of customer experience. (Speaker and topic to be announced)
Interactive Booth Experience: Visit our state-of-the-art booth to see live demonstrations of our latest technologies and methodologies.
Networking Opportunities: Connect with Etech’s thought leaders and industry peers in the vibrant atmosphere of Las Vegas.

CCW Vegas 2025 offers a unique opportunity to explore Etech’s cutting-edge approaches to customer contact optimization. Whether you’re looking to enhance your current operations or revolutionize your customer service strategy, our team is ready to guide you through the next wave of industry innovations. Stay tuned for updates on our keynote session and booth location. We’re thrilled to meet you in the CCW Las Vegas!

For more information or to schedule a meeting, please schedule a meeting with us.

CX Innovation Summit

June 25–26, 2025

Time: 11:00 AM – 2:30 PM CDT

Location: Dallas, TX

In this era of sky-high expectations, customer experience (CX) is the ultimate differentiator – the secret weapon that propels businesses from ordinary to extraordinary.

It’s time to unleash the full potential of your CX strategy.

Join Etech at the GDS CX Innovation Summit 2025, where the brightest minds in customer experience will come together to:

What You’ll Gain:

Battle-Tested Strategies: Discover proven approaches that transform customer experiences from good to legendary, giving your business a competitive edge.
Actionable Insights: Learn how to harness data and technology to create unbreakable bonds with your customers.
Peer Connections: Engage with fellow CX pioneers who are rewriting the rules of customer engagement and setting new industry standards.

Etech Highlights at the Summit:

Inspiring Keynote Session: Explore the future of CX with insights from Etech’s leadership. (Details coming soon.)
Innovative Booth Experience: Visit our booth for live demonstrations of cutting-edge technologies and methodologies designed to drive CX excellence.
Exclusive Networking Opportunities: Connect with our experts and like-minded CX leaders to share ideas and spark collaborations.

The GDS CX Innovation Summit 2025 is your opportunity to elevate your customer experience strategy and revolutionize your approach to engagement.

Stay tuned for updates on our keynote, booth location, and more!

Ready to take your CX to the next level?