Contact Center Events, BPO and Community Events

Events

Connect with subject matter experts of the contact center industry and hone your skills by meeting them live or virtually! Here are the upcoming events, webinars, and conferences the Etech team is organizing and participating in.

Customer Connect Expo 2025

Date: April 16-17, 2025

Location: Las Vegas

Save the date! Etech is thrilled to announce our participation in the Customer Connect Expo 2025. This premier event for customer experiences professionals provides the ideal platform for Etech to showcase our innovative solutions and share our expertise in revolutionizing customer interactions.

What’s in Store:

Expert-Led Seminar: Join us for an insightful session AI-Powered Contact Center Excellence: Scaling Quality Through Gig Workforce Innovation featuring expert insights from:
- a. Jim Iyoob, Chief Customer Officer, Etech Global Services
- b. Trevor Clark, Founder and CEO, ShyftOff
Interactive Demo Zone: Get hands-on experience with our state-of-the-art customer service technologies and tools. Customer Connect Expo 2025 presents a fantastic opportunity to engage with Etech’s industry experts in an energetic, knowledge-rich environment. Whether you’re looking to enhance your current customer service strategies or embark on a complete digital transformation journey, our team is here to guide you towards exceptional customer experiences.

Meet us at Booth #348 We’re looking forward to connecting with you in the vibrant city of Las Vegas!

To schedule a meeting or learn more, please fill out the form.

CCW Las Vegas

Date: June 9-12, 2025

Location: Las Vegas

Etech is excited to announce our participation in Customer Contact Week (CCW) Vegas 2025. As a premier event for contact center excellence CCW provides the perfect backdrop for Etech to showcase our cutting-edge solutions and industry insights.

What to Expect:

Engaging Keynote Session: Join us for an insightful workshop “AI Reality Check: CX Intervention Workshop”
Interactive Booth Experience: Visit our state-of-the-art booth: 1403 to see live demonstrations of our latest technologies and methodologies.
Networking Opportunities: Connect with Etech’s thought leaders and industry peers in the vibrant atmosphere of Las Vegas.

Speakers:

Jim Iyoob: Chief Customer Officer, Etech Global Services
Shawndra Tobias: SVP Customer Experience, Etech Global Services
Manu Dwievedi: Sr. Director, Etech Global Services
Dana Llyod,Sr. Director Customer Care, Synovus

For more information, please schedule a meeting with us.

CX Innovation Summit

June 25–26, 2025

Time: 11:00 AM – 2:30 PM CDT

Location: Dallas, TX

In this era of sky-high expectations, customer experience (CX) is the ultimate differentiator – the secret weapon that propels businesses from ordinary to extraordinary.

It’s time to unleash the full potential of your CX strategy.

Join Etech at the GDS CX Innovation Summit 2025, where the brightest minds in customer experience will come together to:

What You’ll Gain:

Battle-Tested Strategies: Discover proven approaches that transform customer experiences from good to legendary, giving your business a competitive edge.
Actionable Insights: Learn how to harness data and technology to create unbreakable bonds with your customers.
Peer Connections: Engage with fellow CX pioneers who are rewriting the rules of customer engagement and setting new industry standards.

Stay tuned for updates on our keynote, booth location, and more!

Ready to take your CX to the next level?

Customer Analytics Exchange

Date: July 23-25, 2025

Location: DOWNRIGHT AUSTIN| Austin, TX

Etech is honored to participate in this exclusive Customer Analytics Exchange. This event is designed for industry leaders committed to revolutionizing customer experience through data-driven insights. We look forward to engaging in thought-provoking discussions, hands-on masterclasses, and high-impact networking opportunities.

Etech Expert Insights:

Jim Iyoob, Chief Customer Officer, Etech Global Services
Shawndra Tobias, SVP Customer Experience, Etech Global Services

We look forward to contributing to the advancement of data-driven customer experiences at this exclusive exchange.

Schedule a meeting to inquire about Etech’s participation or to request information.

Call Center Campus

Date: October 22-24, 2025

Location: Austin, TX

Etech Global Services participating in Call Center Campus in Austin, TX. This event is designed for industry leaders committed to revolutionizing customer experience through data-driven insights.

We look forward to engaging in thought-provoking discussions, hands-on masterclasses, and high-impact networking opportunities.

Expert Insights:

Join our session featuring:

Jim Iyoob, Chief Customer Officer, Etech Global Services

Experience Data-Driven CX:

This event provides a unique opportunity to:

Deep-dive into the latest advancements in AI and analytics for CX.
Explore ethical considerations in AI implementation.
Learn how to convert data into actionable strategies.
Network with fellow industry leaders.

We look forward to contributing to the advancement of data-driven customer experiences at this event.

Schedule a meeting to know more about Etech’s participation in Call Center Campus.

CX Innovation Summit

December 10-11, 2025

Location: Seatlle

In this era of sky-high expectations, customer experience (CX) is the ultimate differentiator – the secret weapon that propels businesses from ordinary to extraordinary.

It’s time to unleash the full potential of your CX strategy.

Join Etech at the GDS CX Innovation Summit 2025, where the brightest minds in customer experience will come together to:

What You’ll Gain:

Battle-Tested Strategies: Discover proven approaches that transform customer experiences from good to legendary, giving your business a competitive edge.
Actionable Insights:Learn how to harness data and technology to create unbreakable bonds with your customers.
Peer Connections:Engage with fellow CX pioneers who are rewriting the rules of customer engagement and setting new industry standards.

Stay tuned for updates on our keynote, booth location, and more!