Find Your Dream Job With Etech
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Nacogdoches
San Antonio
Dallas
Rusk
Lufkin
Palm Beach
Nacogdoches
-
What We Offer:Job Title : Customer Service Representative Job Location : Work From Office Pay Grade : $12.50/hr Location : Nacogdoches - A customer service position that is not sales driven
- A career that offers development opportunities
- Paid training program
- Comprehensive benefits, paid time off, vision, dental, health, 401K
- Advancement opportunities
- Casual dress code
- Support all incoming phone calls by providing compassionate assistance
- Assist clients with annuities
- High school diploma or equivalent
San Antonio
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Job Title : Customer Service Representative Job Location : Work From Office Department : Operations Pay Grade : $16-$17 per hour + Bonuses Location : San Antonio Schedule & Shift : Multiple shifts available Hours : 40 hours a week Visit us: www.etechgs.com
What We Offer:
- Servant Leadership culture – we are here to support your success
- Career Development and personal growth opportunities
- Fun atmosphere with unique contests and incentives
- Lucrative comp plan
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Flexible Spending Account
- Paid time off
- Paid training
- Tuition reimbursement
- Daycare reimbursement
- Daily Pay
What You’ll Be Doing:
- You will be providing exceptional voice support for our clients who are enrolled in a debt settlement program.
- A typical day consists of making and answering inbound and outbound calls, maintaining account documentation, and building a positive rapport with our client base.
What We Expect You to Have:
- Problem-solving skills
- Show/Demonstrate Empathy
- Professionalism
- Multi-Tasking skills
- Basic Computer skills
- Be a Team player
Dallas
-
Job Title : Inbound Customer Service Representative Job Location : Work From Office Department : Operations Pay Grade : $16.00/hr Location : Dallas What We Offer:
- Servant Leadership culture – we are here to support your success
- Career Development and personal growth opportunities
- Fun atmosphere with unique contests and incentives
- Lucrative comp plan
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Flexible Spending Account
- Paid time off
- Paid training
- Tuition reimbursement
- Daycare reimbursement
- Daily Pay
What You’ll Be Doing:
- Manage large amounts of incoming calls
- Handle sensitive customer information
- Resolve possible data breaches on behalf of our customers
- Responsible for highly sensitive information
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
What We Expect You to Have:
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma or GED
- Great job tenure
Rusk
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Job Title : Customer Service Representative Job Location : Work From Office Department : Operations Pay Grade : $14 - $15 per hour + Bonuses Location : Rusk Schedule & Shift : AM Shift Hours : 40 hours a week Visit us: www.etechgs.com
What We Offer:
- Servant Leadership culture – we are here to support your success
- Career Development and personal growth opportunities
- Fun atmosphere with unique contests and incentives
- Lucrative comp plan
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Flexible Spending Account
- Paid time off
- Paid training
- Tuition reimbursement
- Daycare reimbursement
- Daily Pay
What You’ll Be Doing:
- You will be providing exceptional voice support for our clients who are enrolled in a debt settlement program.
- A typical day consists of making and answering inbound and outbound calls, maintaining account documentation, and building a positive rapport with our client base.
What We Expect You to Have:
- Problem-solving skills
- Show/Demonstrate Empathy
- Professionalism
- Multi-Tasking skills
- Basic Computer skills
- Be a Team player
Lufkin
-
What We Offer:Job Title : Receptionist Job Location : Work From Office Department : Human Resources Pay Grade : $12.00/hour Location : Lufkin Schedule & Shift : 3pm – 9pm, Monday-Friday (Rotating Weekends) - Personalized Coaching and Specialized Training and Development Sessions
- Competitive Pay
- Tuition & Day Care Reimbursement
- Mental, dental, vision & life insurance.
- Company match for 401K
- Community Involvement Opportunities
- Paid Time Off
- Rewards & Recognition for Stellar Performance
- Opportunities for Advancement (Over 90% of our promotions are internal)
- Retrieves messages from voice mail and forwards to appropriate personnel.
- Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
- Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
- Answers questions about organization and provides callers with address, directions, and other information.
- Welcomes on-site visitors, employees, vendors and applicants, determines nature of business, and announces visitors to appropriate personnel.
- Enforce security protocols regarding ID badge visibility, and monitoring authorized personnel entering and exiting the building/office.
- Maintains class sign in list for new hires on the first day of their training class.
- Maintains a Do Not Call list and forwards all information daily to the Director of Compliance and Operational Excellence.
- Maintains headset rental units. Has individuals who are renting headsets or having badges replaced, complete deduction form and sends to Payroll for action. Updates termination ECF to indicate the return of an ID badge.
- Monitors visitor access, parking, issues of passes when required, and maintains visitor log and electronic kiosk. As a member of the Crisis Management Team, the receptionist maintains a complete copy of the Safety Manual and is the first point of contact for process questions. Must remain current on all safety procedures.
- Interacts with visitors and applicants to facilitate employment applications & testing according to procedures; effectively communicates and coordinates with Recruiting department.
- Receives, sorts, and routes mail, and maintains and routes publications.
- Supports HR and payroll functions as needed, including but not limited to: follow up with discrepancies for new hire paperwork and benefits documents.
- Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
- Performs other clerical duties as needed, such as filing, photocopying, and collating.
- Perform additional duties as assigned by HR Coordinator/ HR Manager
- Supports other HR functions as needed i.e., doing drug screens for candidates and assisting at the employee reception desk
- High School diploma or G.E.D. Minimum 3-6 months related experience (clerical/administrative/ customer service/multi-tasking) required.
- Must have knowledge of company policies and procedures as outlined in the employee handbook; multi-line telephone system and how to properly route calls and/or take messages; Basic computer skills including keyboarding; Computer programs including Excel, Word, and Outlook; Emergency and legal procedures.
- Should have ability to prioritize tasks and handle multiple tasks at one time; Effectively communicate using proper grammar and syntax (English); Handle irate customers with patience, professionalism and courtesy; Handle emergency situations promptly and with discretion; Make overhead announcements with professional tone and language; Exhibit a professional image and demeanor at all times; Pass skills tests which includes general qualifications testing.
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Job Title : Desktop Support Technician Job Location : Work From Office Pay Grade : Starting pay is 40k and 42.5k after 90-day positive review and A+ Certification Location : Lufkin Schedule & Shift : 8AM – 5PM - Monday to Friday WHAT WE OFFER:
- Personalized Coaching and Specialized Training and Development Sessions
- Competitive Pay
- Tuition & Day Care Reimbursement
- Mental, dental, vision & life insurance.
- Company match for 401K
- Community Involvement Opportunities
- Paid Time Off
- Rewards & Recognition for Stellar Performance
- Opportunities for Advancement (Over 90% of our promotions are internal)
WHAT YOU’LL BE DOING:
- Identify, research and resolve all technical issues
- Perform workstation hardware diagnostics and repairs
- Add and modify users in Active Directory and Microsoft Exchange Server
- Troubleshoot third party applications
- Troubleshoot user profile issues
- Troubleshoot performance issues
- Troubleshoot printing issues
- Configure, network and share printers
- Print server management
- Manage users in hosted services (ie: Office 365)
- Configure wireless access points and troubleshoot wireless connectivity
- Know how to install routers, switches, and access points at customer location
- Know how to troubleshoot internet issues such as packet loss, DNS issues, and service outages
- Configure Microsoft Remote Desktop/Terminal Services and manage active sessions and users on a server
- Troubleshoot file permissions issues
- Troubleshoot performance issues that affect user experience
- Document, track and monitor problems through our ticketing system to ensure a timely and complete resolution.
WHAT WE EXPECT YOU TO HAVE:
- Strong working knowledge of Windows Operating Systems (XP, Windows 7, Windows 8, 8.1, 10)
- Strong working knowledge of Microsoft Office (2007, 2010, 2013, 2016 & Office 365)
- Bachelor’s degree from four-year College or university preferred and/or at least 1-2 years experience in the field.
- Must complete A+ certification within 3 months of employment.
- Must be available from 8AM – 5PM Monday through Friday with a possibility of rotating weekends once fully trained
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Job Title : Customer Service Representative Job Location : Work From Office Department : Operations Pay Grade : $14 - $15 per hour + Bonuses Location : Lufkin Schedule & Shift : Multiple shifts available Hours : 40 hours a week Visit us: www.etechgs.com
What We Offer:
- Servant Leadership culture – we are here to support your success
- Career Development and personal growth opportunities
- Fun atmosphere with unique contests and incentives
- Lucrative comp plan
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Flexible Spending Account
- Paid time off
- Paid training
- Tuition reimbursement
- Daycare reimbursement
- Daily Pay
What You’ll Be Doing:
- You will be providing exceptional voice support for our clients who are enrolled in a debt settlement program.
- A typical day consists of making and answering inbound and outbound calls, maintaining account documentation, and building a positive rapport with our client base.
What We Expect You to Have:
- Problem-solving skills
- Show/Demonstrate Empathy
- Professionalism
- Multi-Tasking skills
- Basic Computer skills
- Be a Team player
Palm Beach
-
Job Title : Inbound Customer Service Representative Job Location : Work From Office Department : Operations Pay Grade : $16.00/hr Location : Palm Beach What We Offer:
- Servant Leadership culture – we are here to support your success
- Career Development and personal growth opportunities
- Fun atmosphere with unique contests and incentives
- Lucrative comp plan
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Flexible Spending Account
- Paid time off
- Paid training
- Tuition reimbursement
- Daycare reimbursement
- Daily Pay
What You’ll Be Doing:
- Manage large amounts of incoming calls
- Handle sensitive customer information
- Resolve possible data breaches on behalf of our customers
- Responsible for highly sensitive information
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
What We Expect You to Have:
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma or GED
- Great job tenure
Nacogdoches
San Antonio
Dallas
Rusk
Lufkin
Palm Beach
Nacogdoches
No Job Openings At this location.
San Antonio
No Job Openings At this location.
Dallas
No Job Openings At this location.
Rusk
No Job Openings At this location.
Lufkin
No Job Openings At this location.
Palm Beach
No Job Openings At this location.
Montego Bay
Montego Bay
-
Job Title : Sales Leaders Job Location : Work From Office Department : Training and Development Location : Montego Bay What We Offer:
- Tuition Reimbursement
- Employee Referral Program
- Health and Life Insurance Benefit
- Free Shuttle Service from office to the center of Montego Bay
- Leadership Program
- Paid Training
- Career Advancement Program
- Bonuses and incentives based on campaign
- Monthly Rewards and Recognition
- Opportunity to participate in Monthly Give Back Initiatives for the Community
- Monthly employee engagement activities
What You’ll Be Doing
- Sets expectations and leads team to achieve performance goals as established by leadership
- Coaches and develops team of agents/representatives to achieve performance objectives
- Administers Performance Management Process as needed to develop agent performance and behavior
- Supervises the daily activity of team by monitoring, coaching and developing each team member to ensure call quality, sales techniques and compliancy guidelines
- Issues written and oral counseling for breach of conduct as outlined in the employee handbook
- Responsible for periodic evaluations on all team members/ACT’s
- Exhibits teamwork by building strong relationships with peers, superiors, and team members
- Seeks and acts on personal coaching and feedback received by taking an active role in performance planning and goal setting
- Takes responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development
What We Expect You To Have:
- Knowledge of: Campaign products and/or services being offered, customer operating systems, Company policies and procedures as outlined in Employee handbook; Computer programs including Word, Excel, Power Point and Outlook.
- Ability to: Establish and maintain effective relationships with team members, effectively monitor, and evaluate job performance and coach and develop team members as needed; develop and maintain relationships with peers across departments.
- EDUCATION and/or EXPERIENCE: Bachelor's degree from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
- LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
- REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
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Job Title : Assistant Trainer Job Location : Work From Office Location : Montego Bay What We Offer:
- Tuition Reimbursement
- Employee Referral Program
- Health and Life Insurance Benefit
- Free Shuttle Service from office to the center of Montego Bay
- Leadership Program
- Paid Training
- Career Advancement Program
- Bonuses and incentives based on campaign
- Monthly Rewards and Recognition
- Opportunity to participate in Monthly Give Back Initiatives for the Community
What You’ll Be Doing:
- Training is more than just knowledge transfer; it’s about equipping trainees to be self sufficient agents who will guide customers to solutions.
- You desire a fun atmosphere that promotes interactive learning.
- Leading a training class is about creating a fun, engaging environment in which learning can flourish.
- You enjoy helping others succeed!
- Your classes should be so productive and enjoyable that your trainees are excited to
- embark on their new careers.
- You don’t sweat the small stuff, but you pay attention to it.
- Assistant Trainers have to be detail-oriented as they lead groups of 20 or more trainees, but they also understand bumps in the road will happen.
- You love to learn and constantly improve yourself.
- We believe in consistent development of members of our team. Every day you come to
- work should be a chance to learn. We want employees that desire to better themselves and proactively work to do so.
- Attitude over education.
- While we value formalized education, this role is more about the positive, flexible attitude you bring to the table. We can teach you the necessary tools to succeed as long as you are ready!
- There’s no I in Team.
- Even though Assistant Trainers have to be able to lead classes on their own, most of their time spent out of the classroom is collaborating with others and sharing what works!
- Be a reason to stay.
- We believe that employees don’t leave their jobs; they leave their managers. As a
- Assistant Trainer, it is your responsibility to keep trainees coming back through various methods including ensuring paychecks are accurate, building a connection from day one, and equipping them with the required skills to outclass their peers!
- Recap with style.
- Everyone wants to know how the current training class is doing, but they can’t spend every moment seeing what’s going on. This means it is up to the Assistant Trainer to send detailed recaps and reports that showcase the monumental wins occurring daily in the classroom.
- You can lead with humility.
- An Assistant Trainer must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities.
- Coaching is second nature.
- Developing agents should be a passion that is shown everyday through the use of the
- Coaching Tactics.
- You aren’t afraid to ask the tough questions.
- It is up to the Assistant Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions.
- Be able to write what you teach.
- On occasion Assistant Trainers write curriculum for Etech or its clients. Often times they get to write about a best practice they created or discovered that could benefit other trainers.
- You enjoy being known as the expert.
- Assistant Trainers are expected to be subject matter experts on not only the products of their campaigns, but the systems, processes, promotions, etc as well. When someone has a question, they should be able to ask you!
- You bring solutions, not problems.
- An Assistant Trainer is consistently willing to offer and implement creative solutions.
- Instead of focusing on the problem, they work to fix it!
- You lead by example.
- Leaders at Etech should base all decisions and behaviors on the character commitments even when it isn’t easy to do.
What We Expect You To Have:
- Bachelor’s degree from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience
- Ability to: Establish and maintain effective relationships with team members, effectively monitor, and evaluate job performance and coach and develop team members as needed; develop and maintain relationships with peers across departments.
- Knowledge of: Campaign products and/or services being offered, customer operating systems, Company policies and procedures as outlined in Employee handbook; Computer programs including Word, Excel, Power Point and Outlook.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
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Job Title : Customer Service Representative Job Location : Work From Office Department : Operations Location : Montego Bay What We Offer:- Servant Leadership culture – we are here to support your success
- Career Development and personal growth opportunities
- Fun atmosphere with unique contests and incentives
- Lucrative comp plan
- Dental, Health, and Vision insurance
- Paid time off
- Paid training
- Tuition reimbursement
- Daycare reimbursement
What You’ll Be Doing:- Handles customer inquiries via inbound calls
- Builds and maintains business relationships with clients by providing prompt and accurate services to promote customer loyalty
- Manages and resolves customer complaints; escalates to Management when necessary
- Provides customers with easily understood answers to product and service information depending on customer situation
- Identifies and escalates priority issues by asking probing questions and using the Knowledge base software
- Routes customer requests to appropriate resource
- Handles all calls according to existing guidelines, and meets department requirements for phone time availability and call quality metrics
- Documents all call information according to existing guidelines.
What We Expect You to Have:- High school Diploma OR a minimum of 3/4 CXC Subjects including English.
- The ability to type 25 WPM or more.
- A minimum of 6 months to 1 year of customer service along with technical experience in a call center setting.
- Ability to give full attention to what other people are saying and to actively look for ways to help people
- Communication (written and verbal): Strives to speak both English and Spanish, and write clearly and succinctly in a variety of settings; can get messages across to have the desired effect. Strives for closed-loop communication by proactively anticipating “the next question”.
- Listening Practices: Attentive and active listening; has the patience to hear people out and can accurately restate the opinion of others.
- Problem analysis and problem-solving: Takes time to properly define the problem and demonstrates patience. Looks beyond the obvious and doesn’t stop at the first answer. Asks others for input.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers.
- Quality Focus: This means having a high level of commitment to not only doing your job but doing it well. Knowing all the ins and outs of our products/services, down to the last detail, means you’ll be able to provide your customers with the most comprehensive and efficient solutions possible.
- Fostering Teamwork: As a team member, the ability and desire to work cooperatively with others on a team; as a team leader, the ability to demonstrate interest, skill, and success in getting groups to learn to work together.
- Ability to use logic and reason to identify the strengths and weaknesses of alternative solutions
- Expected working knowledge of a PC (internet browser, remote desktop access, etc.), be able to use more than one screen.
- Knowledge of administration and clerical processes
Montego Bay
Montego Bay
No Job Openings At this location.
Gandhinagar
Vadodara
Gandhinagar
-
What We Offer:Job Title : Customer Acquisition Specialist Job Location : Work From Office Location : Gandhinagar - Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Conduct outbound & Inbound calls to U.S. business customers, presenting our client’s business services and effectively managing objections to close sales.
- Identify leads using our client’s MQO’s/Leads
- Make 90 to 100 cold calls to pitch products and services (having meaningful Business Conversations, uncovering Gaps in the Business where our Solutions can assist).
- Use persuasive communication and negotiation techniques to meet customer needs and secure sales.
- Develop customized solutions for each client, positioning client’s services as essential resources for their business operations.
- Meet or exceed daily, weekly, and monthly sales goals consistently.
- Record detailed and accurate notes of customer interactions in CRM software.
- Qualification: HSC or Graduate
- Experience: Fresher/ Experienced
- Experience in outbound sales is a plus, but freshers are welcome to apply if they demonstrate strong communication, negotiation skills, and a passion for sales.
- Clear and effective communication skills in English while being able to communicate clearly, confidently and politely.
- Exceptional sales and negotiation skills, with an ability to engage U.S.-based customers over the phone confidently.
- Familiarity with U.S. business standards or a willingness to learn and adapt quickly.
- High resilience and adaptability, with the ability to handle challenging sales situations.
- The ability to handle rejection
- Detail-oriented with strong organizational skills.
- A proactive, target-driven approach, with motivation to learn and succeed in a competitive sales environment.
- Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
- Proficient in Customer service sales
- Knowledge of record management procedures & processes (is a plus)
- Effective analytical, problem-solving, and decision-making skills
- Must pass pre-hire exam with 80% or higher.
- Ability to multitask and work under pressure.
- Must be able to work in a team oriented, high demand and fast paced environment.
-
Visit us: www.etechgs.comJob Title : Quality Analyst (Non Technical) Job Location : Work From Office Department : Etech Insights (EI) Location : Gandhinagar What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per the process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work-Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Completes quality audits in accordance with current campaign guidelines and uses designated tools to ensure targets are met and turnaround times are adhered to with defined accuracy standards
- Provides written and verbal feedback to leaders/operations/clients on quality scores with areas of opportunities at the agent, process, and campaign level
- Provides necessary feedback to operations or clients to ensure critical compliance and behavior issues are reported or escalated, including unethical actions
- Assist Leaders with improving customer interactions, sharing feedback on calibration calls, and provide input for recommendations
- Assists with routine and ad hoc requests
- Supports projects and initiatives within the department
- Maintains confidentiality of all reports, files, schedules, databases, and documents; as well as all customer and proprietary information
- Sends data and reports to account stakeholders if needed
- Be open and responsive to consistent coaching; take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change
What We Expect You To Have:
- Graduate or equivalent
- Minimum 1-year work experience; Quality experience is an added advantage
- Computer proficiency in MS Office
- Flexible in working hours is a must
- Good oral & written English skills and interpersonal communication skills
- Exceptional listening and analytical skills
- Ability to effectively organize, prioritize, multi-task and manage time
- Ability to work independently
- Excellent attention to detail
- Ability to exercise strict confidentiality in all matters
-
What We Offer:Job Title : Call Center Data Analyst Job Location : Work From Office Department : Global Development Location : Gandhinagar Hours : 1:00/1:30 PM to 10:00/10:30 PM - Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
- Coordinate across teams and departments to streamline/automate processes and ensure seamless service delivery.
- Analyze call center data (voice, chat, email) to identify trends, patterns, and areas for improvement across campaigns.
- Create compelling data visualizations to communicate findings to both technical and non-technical audiences.
- Translate complex data sets into actionable recommendations for the operations team, providing clear action items.
- Develop comprehensive dashboards to provide insights for stakeholders.
- Conduct proactive and on-demand analysis, recommending solutions for performance improvement.
- Coach team members and leaders to enhance their leadership and technical skills.
- Maintain SOPs and documentation processes, ensuring accuracy and consistency.
- 5+ years of experience in BPO/Call center reporting, with strong Data analysis skills.
- Technical skills in SQL or DBA tools (ability to read and understand code), advanced Excel (Power Query, Power Pivot), and experience with BI/ETL tools (e.g., Talend).
- Proven ability to identify opportunities for optimization, automation, and process improvement in reporting.
- Strong leadership skills with the ability to manage deliverables accurately and on time.
-
What We Offer:Job Title : Customer Service Representative (Spanish Language) Job Location : Work From Office Location : Gandhinagar - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Should have a go-getter attitude in assisting the customers.
- Will be responsible for providing satisfactory customer service and Level-1 troubleshooting.
- Ensure customers’ issues are attended and all their concerns are resolved immediately.
- Ensure customer's confidential information is adequately protected and only used for official purposes.
- Communicate with current and existing customers using Internet and different software to give information and answer questions regarding current promotions and offers.
- Follow up with customers to assure satisfaction, respond to queries, and resolve problems.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change.
- Qualification: Graduate
- Experience: Fresher/ Experienced
- Aware of Spanish culture.
- Handling calls in Spanish and English language.
- Comfortable working in night shifts and 24*7 work environment.
- Should have excellent communication skills in English and Spanish language (verbal & written).
- Open to Work From Office.
- B1/B2 level certification will be an added advantage.
-
What We Offer:Job Title : Client Support Associate Job Location : Work From Office Department : Operations Reports to : Team Leader Location : Gandhinagar - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- As a Client Support Associate, you will need to be a great listener as you work to troubleshoot and understand issues. You will work to resolve issues upon initial contact (i.e., "first call resolution"), and prevent future issues whenever possible by educating our Clients and reviewing their accounts. You will oversee all problems to resolution, even when delegated to other teams.
- You will provide engaging, responsive, timely telephone and email support to Consumer Clients, Sales, and other internal team members. You will be the point of contact for the Consumer and/or Sales team member as you keep them informed of the status of open issues while actively working to troubleshoot and resolve them. You will play a role in retention as you communicate collaboratively with Sales to address any Consumer issues.
- Client Support Associate must maintain a strong understanding of the products and services of Autotrader. Adhere to all policies, procedures, and guidelines. Understand the organization (departments, personnel, and their responsibilities). Develop or improve on internal systems knowledge.
- Being a Client Support Associate, you will need to be flexible as you adjust to changing duties and responsibilities as the department and the company evolve. Additional projects, assignments or responsibilities may be assigned in order to assist the department/company meet their objectives and providing the Ultimate Service to our Clients.
- High secondary or 10+2 diploma with 3 years’ experience in a related field; OR any stream graduate degree with 1 year of experience.
- Strong computer skills, especially proficient in Microsoft Office, Outlook, and other Internet-based tools.
- Strong understanding of business operations (spreadsheets, trends, data)
- Be Flexible in working hours which is a must.
- Excellent oral and written communication skills;
- An unerring attention to detail;
- The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
- A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
- The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
- Experience working as part of a collaborative team - we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.
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The Senior/Lead Database Developer will play a critical role in the design, development, and maintenance of our database systems. The ideal candidate will have over 8 years of experience with SQL Server, ETL processes, API development, and a solid understanding of MongoDB and AWS. This role requires a detail-oriented professional with a passion for database technologies and a drive for excellence. WHAT YOU'LL BE DOING:Job Title : Senior/Lead Database Developer Job Location : Work From Office Department : Etech Insights Location : Gandhinagar Schedule & Shift : 5:30 PM to 2:30 AM || 6:30 PM to 3:30 AM - Design, develop, and maintain robust SQL Server databases to support various applications.
- Develop and implement ETL processes to ensure efficient data integration and transformation.
- Develop ETL job to sync production data to Data warehouse for near real time reporting using Talend Open Studio for Big Data.
- Design and develop APIs for seamless data exchange between systems.
- Manage and optimize database performance, ensuring data integrity and security.
- Collaborate with cross-functional teams to gather requirements and deliver database solutions that meet business needs.
- Provide technical expertise in MongoDB and contribute to NoSQL database solutions as required.
- Utilize AWS services to support database infrastructure and cloud-based solutions.
- Perform database troubleshooting, debugging, and optimization.
- Stay updated with the latest industry trends and best practices in database development.
- Bachelor's degree in computer science, Information Technology, or a related field.
- 8+ years of hands-on experience with SQL Server, including database design, development, and performance tuning.
- Strong experience with ETL tools-Talend Open Studio and processes.
- Proficient in API development and integration.
- Good knowledge of MongoDB and experience with NoSQL databases.
- Experience with AWS services and cloud infrastructure.
- Strong problem-solving skills and attention to detail.
- Excellent communication and teamwork skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Experience with data warehousing and data lakes.
- Knowledge of additional cloud platforms (e.g., Azure, Google Cloud).
- Familiarity with Agile methodologies.
- Experience in managing remote and distributed teams.
- Strong organizational skills and attention to detail.
- Must to have Contact center domain projects experience
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Job Title : Customer Service Representative Job Location : Work From Office Department : Operations Reports to : Team Leader Location : Gandhinagar Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Handle calls and emails with inquiries related to courses signed up by customers in timely manner.
- Respond to multiple calls or emails; gather and verify required information as appropriate.
- Understand customer’s reason to contact and attempt to provide solution following the specified guidelines.
- Empathize and use soft skills when customers are facing trouble with the offered services and focus on finding the suitable solution.
- Gather all required information while working on customer’s reason to contact and update tickets based on the communication or escalate the same to concerned department.
- Obtain all required information and relay the same to other departments as per the protocol.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change.
What We Expect You to Have:
- Any stream 12th Standard pass out / any stream Graduate / Blog Graduate with 18 year’s age along with Excellent Oral & Written Communication skills can apply.
- Be Flexible in working hours which is a must.
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills with superior typing speed;
- An unerring attention to detail;
- The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
- A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
- The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
- Experience working as part of a collaborative team - we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.
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WHAT WE OFFERJob Title : Voice and Accent Trainer Job Location : Work From Office Department : Training and Development Location : Gandhinagar - Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Presents established and effective training methods, techniques, and ideas and coaches’ trainees.
- Presents established and effective Voice, Accent and Culture (US) training for all campaigns within Etech
- Coordinates and introduces presentations by internal or outside lecturers, motivational speakers, and sales or product specialists (including team leaders and HR manager) as needed.
- Administers and proctors Mastery test for topics trained.
- Trains and administers Internet access information and test for all applicable campaigns.
- Maintains Employee Change Forms for all agents who do not pass training.
- Reports on progress of trainees and personnel under guidance during training period.
- Assists in developing new training courses related to the respective process, on the floor training.
- Assists in supervision and coaching of new or existing agents on the Sales Floor as needed, and in the event that there are no training classes, acts as an Assistant Team Leader on a campaign assigned as needed.
- Ability to monitor calls and give constructive feedback based on the quality of the call.
- Maintains harmony among workers and resolves grievances.
- Maintains administrative records regarding training attendance records, current campaign and product information, Work Status report and compliancy records.
- In conjunction with Sr. Trainer and Assistant Training leader, issues written and oral warnings and or reprimands to agents for offenses as outlined in the employee handbook.
- Studies and develops skill in use of better teaching and training methods.
- Maintains database of billable hours worked for all agents in training, both ongoing and initial.
- Build strong relationships with Team Leader, and team members.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Act as a role model at all times, adhere to high ethical standards.
- Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
- Be flexible in an environment by championing and embracing change.
- Train, supervise and evaluate class performance
- Evaluate trainee understanding and re-teach as necessary
- Multi-task and provide constructive feedback for the development of trainees and personnel
- Establish and maintain effective relationship with peers across departments
- Language, Accent, Soft skills, ability to relate the training with the trainees’ day today responsibilities
- Computer programs including Excel, Word, Power Point, Outlook
- Training and sales techniques
- Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures
- Strong written and verbal communication skills (English), business communication and positive can-do attitude
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WHAT WE OFFERJob Title : Tier-1 Support Specialist Job Location : Work From Office Department : Operations Location : Gandhinagar - Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Take inbound or make outbound calls to customers with the objective of discussing non-sales related issues.
- Proficient in handling basic trouble shooting queries related to telecommunication products.
- Handle all issues with diplomacy, tact, and respect.
- Provide quality service to clients through thorough knowledge of products and services.
- Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions
- Enter data into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
- Build strong relationships with Team Leader, and team members.
- Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
- Proficient in Customer service.
- Knowledge of VOIP and telecommunication is a must.
- Experience in Operations Center, service industry or equivalent (We are looking for experienced candidates).
- Effective analytical, problem-solving, and decision-making skills
- Effective organizational skills
- Ability to access and research multiple sources of data.
- Must pass pre-hire exam with 90% or higher.
- Ability to multitask and work under pressure.
- Strong attention to detail and critical thinking skills
- Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc.
- Must be able to work in a team oriented, high demand and fast paced environment.
- Clear and effective communication skills in English while being able to communicate clearly, confidently and politely.
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Job Title : Process Analyst Job Location : Work From Office Location : Gandhinagar Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Take inbound or make outbound calls to customers with the objective of discussing non- sales related issues.
- Handle all issues with diplomacy, tact, and respect.
- Provide quality service to clients through thorough knowledge of products and services.
- Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions.
- Enter data into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
- Build strong relationships with Team Leader, and team members.
What We Expect You To Have:
- Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
- Proficient in Customer service.
- Knowledge of record management procedures & processes (is a plus)
- Experience of at least 3 years Operations Center, service industry or equivalent (Fresh candidates cannot be considered). Any alternative resources must be approved by Client in writing.
- Effective analytical, problem-solving, and decision-making skills
- Effective organizational skills
- Ability to access and research multiple sources of data.
- Must pass pre-hire exam with 90% or higher.
- Ability to multitask and work under pressure.
- Strong attention to detail and critical thinking skills
- Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc.
- Must be able to work in a team oriented, high demand and fast paced environment.
- Clear and effective communication skills in English.
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Job Title : IT Helpdesk Technician Job Location : Work From Office Department : Etech Technology Solutions (ETS) Location : Gandhinagar What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You'll Be Doing:
- Troubleshooting all information technology issues, including software, hardware, and networking
- Provision, deprovision, and audit access rights for all company resources
- Assist in the management of Active Directory information, ensuring accuracy and regular updates
- Install and update desktops, laptops, mobile devices, peripherals, networks, and related software
- Assists end-users in resolving complex technical problems. Resolves and/or refers highly complex technical problems as appropriate
- Follows up with end-users to ensure that inquiries are resolved within established SLAs
- Logs and tracks inquiries using a ticketing system while maintaining history records
- Documents and maintains workflows utilized in successful issue resolution
- Identifies, evaluates, and prioritizes end-user problems and complaints to ensure that inquiries are successfully resolved
- Analyses and evaluates inquiry/problem reports and makes recommendations to reduce the need for help desk involvement and end-user effort
- May provide leadership and work guidance to less experienced personnel
- Mainly Tier 1, partly Tier 2 Support Level
- Working with a global team, providing Network-/Security Services on a high level of quality Assists with routine and ad hoc requests. Supports projects and initiatives within the department
We Expect You To Have:
- Experience of networking fundamentals, mainly TCP/IP
- Windows and Mac OS hardware/software experience
- Microsoft Office knowledge, very knowledgeable with Excel in particular
- Active Directory management experience a plus, but not required.
- Virtual Machine deployment and management
- Wireless technologies and protocols know-how desirable
- VPN technologies (IPsec and SSL)
- Relevant technical certification is highly desirable
- Internal Help Desk Technician to provide phone, chat, email and direct IT support. Must be available some nights and weekends.
- Be a Team player
- Flexible attitude, reliable
- Network maps and document writing
- Customer-friendly demeanour
- Interpersonal skills for interacting with team members
- Good Communications skills
- Organization skills to balance and prioritize work
- Analytical and problem-solving skills
- Leadership skills to mentor and provide guidance to less experienced personnel
- Ability to work in a team environment
- Configure and administer a defined technology/system (e.g., Hardware, Operating Systems, Network and middleware) in support of ongoing operations and projects.
- Manage incidents and requests for a defined technology environment
- Provide network specific technical expertise for the support of security network system.
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Job Title : Online Chat Representative Job Location : Work From Office Department : Operations Location : Gandhinagar Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You'll Be Doing:
- Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered.
- Respond to multiple inbound chats; gather and verify required information as appropriate.
- Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
- Quote prices and encourages customers to buy.
- Secures and places orders with others for filling and arranges delivery date.
- Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems. Prepare report on sales activities - Sales Tracker.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change.
What We Expect You To Have:
- HSC or above; age 18+
- Be Flexible in working hours
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills; An unerring attention to detail
- The ability to multi-task answering numerous chats and navigating smoothly between chat and email
- A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer
- Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order.
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Job Title : Real Time Analyst Job Location : Work From Office Department : Etech Technology Solutions (ETS) Reports to : Team Leader Location : Gandhinagar Schedule & Shift : Flexible with Shift times Hours : Six days a week, Full Time What We Offer
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work-Life Balance Initiatives
- Rewards & Recognition
What You’ll Be Doing
- Supporting the Customer Service Teams with respect to the management and operation of associate scheduling and real-time monitoring of work queues ensuring optimal service level delivery
- Monitors queue spikes, breaks and aux usage of agents. Ensuring that the queue is well-managed by relaying real-time concerns on AUX time reporting to Supervisors/Floor managers on the floor
- Sends day-end reports to management team
- Monitors and report real time schedule & Shrinkage adherence and reports non-compliance if any
- Reports intra-day schedule changes to the Supervisors/Manager. e., same day callouts and develops a plan to meet schedule requirements.
- Works with WFM to ensure hourly, real-time schedule adherence commitments are being met.
- Work closely with the Account Managers and Supervisors to conduct real-time root cause analysis of impacts to SLA's (i.e. AHT, ACW, Abandonment, actual call volume to forecast ratios, chat types/drivers).
- Assigning schedules for all reps.
- Proactively develop action plans or provide recommendations to the program on effective ways to achieve schedule adherence.
- Identify OCR's/leaders on any violation of the code of conduct and non-adherence to the schedule.
What We Expect You To Have
- Bachelors with 1+ years of experience or equivalent combination of education and relevant experience
- Hands-on experience of MS Office Suite and advanced knowledge of excel including simple to complex formulae OR similar reporting tools/methodologies.
- Build strong relationships with Team Leader, and team members.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Act as a role model at all times, adhere to high ethical standards.
- Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
- Be flexible in an environment by championing and embracing change.
- Excellent Written English skills and Excel (Data Analysis) are a prerequisite.
- Acts as a role model at all times and adheres to high ethical standard
- Takes responsibility and initiative to develop core and personal skills
- Is flexible in an environment by championing and embracing change
- Maintains a high degree of confidentiality while conducting day-to-day operations.
Vadodara
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What We Offer:Job Title : Assistant Network Administrator Job Location : Work From Office Location : Vadodara - Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Install, configure, and maintain,networking equipment and network operating systems.
- Builds networks and maintains external and internal web presence.
- Performs system backups on its internal and external web network servers.
- Designs, specifies, configures, installs, and maintains local area network hardware, software, and telecommunications services such as personal computers, system software, software applications, printers, servers, routers, bridges, switches, modems, cabling, and Internet service providers.
- Develops and implements policies and procedures related to network hardware and software acquisition, use, support, security, and backup.
- Establishes and maintains network users, user environment, directories, and security.
- Trains users on software and equipment usage.
- Responds to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs.
- Develops and communicates standards for use, operations, and security of network, personal computers, and data.
- Communicates with other departments to report and resolve software, hardware, network, and operations problems.
- Consults with department managers to develop system solutions consistent with organizational objectives.
- Researches and evaluates new technologies.
- Negotiates contracts with and coordinates activities of hardware, software, telecommunications, support, and training vendors.
- Installs and tests software upgrades in the network devices.
- Collects and analyzes network and memory utilization.
- Develops and implements business continuity or disaster recovery procedures.
- Help Operation department to achieve their goal.
- Provide floor coverage as per Operation requirement.
- Provide technical support on call and on site & remote site as per customer requirement.
- Maintain security solutions, including firewall, anti-virus, and intrusion detection systems.
- Ability to organize, prioritize and complete tasks to meet varying deadlines.
- Computing studies such as Bachelor’s degree or Diploma in Engineering (Electronics or Computing) or Computer Science or Graduate in any Discipline with minimum 2-5 years’ experience .
- A good understanding of Microsoft Servers 2008/2012 Minimum administration, working with ADS & GPO and network equipment’s and networking protocols is important.
- Vendor certification or at least must have go through official training (e.g., Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Associate)
- Exposure to Microsoft Network Architecture, ADS, RAID, DNS, DHCP, WINS, Server Administration backup management, Windows 2008 Minimum (Required)
- Microsoft Exchange/office 365 Administration (Required)
- Linux Administration (Preferred)
- Content filtering appliance (Preferred)
- Checkpoint FireWall-1/Enterprise Firewalls (Required)
- Cisco IOS and Router/Switching Architecture (Required) maintenance.
- HP & Dell Server Hardware/Software ext. (Preferred)
- Ability to prioritize work, multi task and problem solve.
- Readiness to work in any shift as required.
- Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
- Ability to respond to common inquiries or complaints from customers.
- Ability to effectively present information to top management, Team Leaders, and/or boards of directors.
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What We Offer:Job Title : Customer Acquisition Specialist Job Location : Work From Office Location : Vadodara - Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Initiate contact with potential U.S. business customers through phone calls, emails, and other electronic communication.
- Conduct outbound and inbound calls to business services, effectively manage objections to close sales.
- Make 90 to 100 cold calls daily, engaging in meaningful business conversations to uncover gaps where our solutions can assist.
- Use persuasive communication and negotiation techniques to meet customer needs and secure sales.
- Develop customized solutions for customers, positioning services as essential resources for their operations.
- Set appointments or close deals with customers.
- Consistently meet or exceed daily, weekly, and monthly sales goals.
- Record detailed and accurate notes of customer interactions in CRM software.
- Implement, manage, and track individual sales goals.
- 12th pass or Diploma candidates can apply; If candidate is graduate then it is an add-on.
- Excellent verbal & written communication and persuasion skills.
- Strong strategic thinking and negotiation abilities.
- High resilience and adaptability, capable of handling challenging sales situations and overcoming objections.
- Detail-oriented with a strong work ethic and organizational skills.
- Proactive, goal-oriented mindset with motivation to succeed in a competitive sales environment.
- Previous customer service or sales experience in a call center or BPO environment preferred.
- Working knowledge of operating systems, particularly Microsoft Windows 10, and a basic understanding of internet fundamentals.
- Familiarity with record management procedures is a plus.
- Effective analytical, problem-solving, and decision-making skills.
- Ability to access and research multiple sources of data.
- Ability to multitask and work effectively under pressure in a team-oriented, high-demand, fast-paced environment.
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What We Offer:Job Title : Client Support Associate Job Location : Work From Office Department : Operations Reports to : Team Leader Location : Vadodara - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- As a Client Support Associate, you will need to be a great listener as you work to troubleshoot and understand issues. You will work to resolve issues upon initial contact (i.e., "first call resolution"), and prevent future issues whenever possible by educating our Clients and reviewing their accounts. You will oversee all problems to resolution, even when delegated to other teams.
- You will provide engaging, responsive, timely telephone and email support to Consumer Clients, Sales, and other internal team members. You will be the point of contact for the Consumer and/or Sales team member as you keep them informed of the status of open issues while actively working to troubleshoot and resolve them. You will play a role in retention as you communicate collaboratively with Sales to address any Consumer issues.
- Client Support Associate must maintain a strong understanding of the products and services of Autotrader. Adhere to all policies, procedures, and guidelines. Understand the organization (departments, personnel, and their responsibilities). Develop or improve on internal systems knowledge.
- Being a Client Support Associate, you will need to be flexible as you adjust to changing duties and responsibilities as the department and the company evolve. Additional projects, assignments or responsibilities may be assigned in order to assist the department/company meet their objectives and providing the Ultimate Service to our Clients.
- High secondary or 10+2 diploma with 3 years’ experience in a related field; OR any stream graduate degree with 1 year of experience.
- Strong computer skills, especially proficient in Microsoft Office, Outlook, and other Internet-based tools.
- Strong understanding of business operations (spreadsheets, trends, data)
- Be Flexible in working hours which is a must.
- Excellent oral and written communication skills;
- An unerring attention to detail;
- The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
- A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
- The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
- Experience working as part of a collaborative team - we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.
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Job Title : Assistant Training Leader Job Location : Work From Office Department : Training and Development Location : Vadodara Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
What You’ll Be Doing:
- Plans, coordinates, and directs training and staff development programs for organization; Monitor training program effectiveness, manage budgets, and stay updated on training trends.
- Formulates training policies, programs, and schedules, based on knowledge of identified training needs, company production processes, business systems, or changes in products, procedures, or services.
- Assess training program effectiveness, manage training budgets, and stay updated on training trends to ensure the organization’s training initiatives are aligned with business goals and employee development needs.
- Identify training needs, create training plans, and deploy effective training programs to improve employees’ skills, productivity, and quality of work.
- Trains assigned instructors and supervisory personnel in effective techniques for training, such as on-the-job training, sales techniques, management development, and adaptations to changes in policies, procedures, and technologies.
- Maintains records and prepares statistical reports to evaluate performance of instructors and monitor progress of trainees.
- Collaborate with various departments to ensure employees receive the necessary training to excel in their roles and contribute to the overall success of the company.
- Compiles data and analyzes past and current year training requirements to prepare budgets and justify funds requested.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Act as a role model at all times, adhere to high ethical standards.
- Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
- Be flexible in an environment by championing and embracing change.
What We Expect You To Have:
- Proven work experience as a Training Manager for atleast 3 years
- Track record in designing and executing successful training programs
- Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc)
- Excellent communication and leadership skills
- Ability to plan, multi-task and manage time effectively
- Strong writing and record keeping ability for reports and training manuals
- Good computer and database skills
- Minimum any bachelor’s degree in education, human resources, or relevant field
- Flexible to work in any given shift based on the business requirement.
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WHAT WE OFFERJob Title : Tier-1 Support Specialist Job Location : Work From Office Department : Operations Location : Vadodara - Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Handle calls and chats with inquiries related to products and services offered.
- Respond to multiple inbound calls or chats; gather and verify required information as appropriate.
- Perform basic troubleshooting steps according to the situation and coordinate with other departments when needed.
- Gather all required information while working on customer’s reason to contact and create cases based on every interaction and follow-up with customers or other departments until issue is completely resolved and case is closed.
- Basic knowledge about different troubleshooting ideas about Computer.
- Obtain all required information and relay the same to other departments as per the protocol.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change.
- Be Flexible in working hours which is a must.
- Have basic computer knowledge and ability to troubleshoot different situations.
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills;
- An unerring attention to detail;
- The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
- A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
- The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
- Experience working as part of a collaborative team - we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.
- Any stream 12th Standard pass out / any stream Graduate / Blog Graduate with 18 year’s age along with Excellent Oral & Written Communication skills can apply.
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Job Title : Customer Service Representative Job Location : Work From Office Department : Operations Reports to : Team Leader Location : Vadodara Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Handle calls and emails with inquiries related to courses signed up by customers in timely manner.
- Respond to multiple calls or emails; gather and verify required information as appropriate.
- Understand customer’s reason to contact and attempt to provide solution following the specified guidelines.
- Empathize and use soft skills when customers are facing trouble with the offered services and focus on finding the suitable solution.
- Gather all required information while working on customer’s reason to contact and update tickets based on the communication or escalate the same to concerned department.
- Obtain all required information and relay the same to other departments as per the protocol.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change.
What We Expect You to Have:
- Any stream 12th Standard pass out / any stream Graduate / Blog Graduate with 18 year’s age along with Excellent Oral & Written Communication skills can apply.
- Be Flexible in working hours which is a must.
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills with superior typing speed;
- An unerring attention to detail;
- The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
- A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
- The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
- Experience working as part of a collaborative team - we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.
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Job Title : Process Analyst Job Location : Work From Office Department : Etech Technology Solutions (ETS) Location : Vadodara Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Take inbound or make outbound calls to customers with the objective of discussing non- sales related issues.
- Handle all issues with diplomacy, tact, and respect.
- Provide quality service to clients through thorough knowledge of products and services.
- Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions.
- Enter data into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
- Build strong relationships with Team Leader, and team members.
What We Expect You To Have:
- Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
- Proficient in Customer service.
- Knowledge of record management procedures & processes (is a plus)
- Experience of at least 3 years Operations Center, service industry or equivalent (Fresh candidates cannot be considered). Any alternative resources must be approved by Client in writing.
- Effective analytical, problem-solving, and decision-making skills
- Effective organizational skills
- Ability to access and research multiple sources of data.
- Must pass pre-hire exam with 90% or higher.
- Ability to multitask and work under pressure.
- Strong attention to detail and critical thinking skills
- Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc.
- Must be able to work in a team oriented, high demand and fast paced environment.
- Clear and effective communication skills in English.
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Job Title : Customer Experience Specialist Job Location : Work From Office Department : Etech Technology Solutions (ETS) Location : Vadodara Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You'll Be Doing:
- Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered
- Respond to multiple inbound chats; gather and verify required information as appropriate.
- Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
- Quote prices and encourages customers to buy. Secures and places orders with others for filling and arranges delivery date. Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
- Prepare report on sales activities - Sales Tracker Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change .
What We Expect You To Have:
- HSC or above; age 18+
- Be Flexible in working hours which is a must
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills; An unerring attention to detail
- The ability to multi-task answering numerous chats and navigating smoothly between chat and email
- A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer
- The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious
- Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order
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Job Title : System Administrator Job Location : Work From Office Department : Etech Technology Solutions (ETS) Reports to : ITS Leader Location : Vadodara Schedule & Shift : Full time (Flexible with shift timings) What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
What You’ll Be Doing:
- User administration (setup and maintaining account) and Maintaining system
- Verify that peripherals are working properly
- Quickly arrange repair for hardware in occasion of hardware failure
- Monitor system performance and create file systems
- Install software and create a backup and recovery policy
- Monitor network communication
- Update system as soon as new version of OS and application software comes out
- Implement the policies for the use of the computer system and network
- Setup security policies for users. A system admin must have a strong grasp of computer security (e.g. firewalls and intrusion detection systems).
- Create new users, resetting user passwords and lock/unlock user accounts
- Monitor server security & special services etc.
- DGSET, UPS, Telco systems and CCTV maintenance
- Replaces defective or inadequate software packages and computer Hardware and other IT devices
- Refers major hardware problems to service personnel for correction
- Help Operation department to achieve their Goal and provide floor coverage as per operation requirements
- Provide technical support on call and on site as per customer requirement
- Helpdesk Support to internal and external customer Inventory management.
What We Expect You to Have:
- Experience of operating systems such as Windows 2000, 2008, NT, XP; Windows 2007
- Software programs such as VNS, NT, MS Office Suite, RDP related software, networking; & basic computer hardware
- Microsoft Network Architecture, DNS, DHCP, WINS, Server Administration
- Ability to: Re-image workstations as needed for program changes and system updates; Provide technical assistance and training to system users; Install, modify, and make repairs to personal computer hardware and software
- Communicate and work well with peers across departments; and prioritize work
- Language Skills - Ability to read, analyse, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or boards of directors
- Mathematical Skills - Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
- Reasoning Ability - Ability to define problems, collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
- Certifications, License & Registrations - MCSE, MCP, related certificate requirement with good Hardware knowledge
- Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, or crouch; and talk and hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee regularly works in inside environmental conditions. The employee is occasionally exposed to moving mechanical parts; high, precarious places; and risk of electrical shock. The noise level in the work environment is usually moderate.
- Bachelor's degree from four-year College or University; or 3 years related experience and/or training; or equivalent combination of education and experience
Gandhinagar
Vadodara
Gandhinagar
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Job Title : Business Technology Consultant (Contact Center) Job Location : Remote Location : Gandhinagar What We Offer:
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
Pre-Sales Consulting:- Collaborate with sales teams to understand client requirements and design tailored contact center solutions.
- Lead technical presentations, demonstrations, and workshops to showcase product capabilities.
- Prepare solution architecture, integration plans, and technical proposals aligned with client needs.
- Analyze and recommend solutions for optimizing contact center operations (e.g., routing, workforce management, analytics).
- Provide technical expertise in tools such as Genesys, Avaya, Cisco Contact Center, Five9, or similar platforms.
- Stay updated on emerging trends and technologies in contact centers, such as AI, chatbots, and omnichannel strategies.
- Define requirements for contact center integrations, including CRM, IVR, ACD, and other enterprise systems.
- Ensure proposed solutions meet security, compliance, and scalability standards.
- Act as a liaison between sales, technical, and delivery teams to ensure seamless project transitions.
- Support client workshops to capture pain points and translate business needs into technical specifications.
- Create and maintain detailed documentation, including use cases, workflows, and implementation guides.
- Provide training to internal teams and clients on proposed contact center solutions.
What We Expect You to Have:
- Bachelor’s degree in Computer Science, Information Systems, or a related field.
- 5+ years of hands-on experience in contact center technologies and solutions.
- Proven track record in pre-sales or solution consulting roles.
- Technical Proficiency: Knowledge in IVR, CTI, PBX, ACD, Workforce Management, and Analytics platforms. Familiarity with cloud-based contact center platforms (e.g., Amazon Connect, Twilio Flex).
- Understanding of APIs, integrations, and scripting languages (e.g., Python, JavaScript).
- Certifications: Relevant certifications in contact center technologies (e.g., Genesys, Cisco, or AWS).
- Excellent communication and presentation skills for engaging technical and non-technical audiences.
- Analytical mindset with a focus on problem-solving and solution delivery.
- Ability to manage multiple stakeholders and prioritize competing demands.
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Job Title : QA Manager Job Location : Remote Department : ETS Location : Gandhinagar Schedule & Shift : 1:30 PM to 10:30 PM What We Offer:
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Manage, mentor, and develop a team of QA engineers.
- Foster a culture of continuous improvement and learning
- Conduct performance reviews and provide career development guidance
- Develop and implement QA strategies aligned with business goals
- Create and maintain quality assurance processes and best practices
- Collaborate with development and product teams to ensure quality is integrated throughout the SDLC
- Participate in technical design reviews and provide input on testability
- Develop and maintain automated test frameworks and tools
- Conduct code reviews of test scripts and assist in complex debugging scenarios
- Define and track key quality metrics
- Prepare and present quality reports to stakeholders
- Analyse trends and propose improvements based on data
- Oversee the setup and maintenance of test environments
- Ensure efficient use of testing resources and tools
- Participate in Agile ceremonies and represent the QA perspective
- Ensure QA activities are well-integrated into sprint cycles
- Work closely with development, product, and operations teams
- Communicate effectively with both technical and non-technical stakeholders
What We Expect You to Have:
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- 8+ years of experience in software quality assurance, with at least 3 years in a leadership role.
- Strong knowledge of QA methodologies, tools, and best practices
- Proficiency in test automation frameworks using Selenium with Java or Playwright with Typescript or Cypress.
- Experience with performance testing tool like JMeter, security testing, and API testing
- Proficiency in defect tracking and test management tools.
- Familiarity with CI/CD pipelines and DevOps practices
- Strong problem-solving and analytical skills
- Effective communication skills, both written and verbal
- Ability to prioritize and manage multiple projects simultaneously
- Excellent leadership and team management abilities
- Having call center solution like Dialer, WFM and any third party tool testing experience
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Job Title : Business Analyst (Techno-Functional) Job Location : Remote Department : Medallia Location : Gandhinagar Visit us: https://www.etechtechnologysolutions.com/
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Campaign Allowance
- Health Insurance
- Tuition Reimbursement
- Work Life Balance Initiatives
- Rewards & Recognition
What You’ll Be Doing:
- Work with senior team members to carry out customer implementations and program enhancements
- Participate in the implementation design, setup, and review processes
- Identify improvements to our feedback products and processes
- Utilize Client software knowledge for testing customized software solutions
- Build long-standing customer relationships by improving customer feedback programs
- Provide support to client meetings by leveraging in-depth Client system capabilities
- Work with client teams in resolving technical/system related inquiries
- Provide quality assurance support when providing features to clients
- Provide client support when analyzing large sets of data
What We Expect You to Have:
- Excellent analytical skills (including Microsoft Excel) and attention to detail
- Strong written, oral communication and presentation skills
- Bachelor’s / Master’s degree in Computer Application (BSc IT, MSc IT, BCA, MCA, B.Tech Computer Engineering, B.Tech Computer Science etc.)
- Knowledge of JavaScript, HTML, CSS, and XML. GUI would be an added advantage
- 1-3 years of Experience in management consulting, IT consulting, market research, and/or enterprise software client.
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What We Offer:Job Title : Salesforce Developer Job Location : Remote Department : ETS - Medallia Location : Gandhinagar - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Campaign Allowance
- Health Insurance
- Tuition Reimbursement
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Partner with stakeholders and project managers to gather, document and develop new requirements into Salesforce.com design and implementation by translating business requirements into creative and effective technical solutions
- Develop in, Apex, JavaScript, Lightning Web Components, Aura Components and other technologies to build customized solutions that support business requirements and meet project objectives
- Communicate with project managers, and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment
- Configure, build and integrate Salesforce with other tools in the Support/Education Services Stack
- Identify opportunities for application optimization, redesign, or development within the platform to ensure compatibility with evolving project requirements
- Create and maintain standard operating procedure (SOP) and system architecture documentation.
- Guide best practices for deployment strategies, governance and development processes
- Embrace a dynamic and talented team that challenges each other to reach their full potential and are committed to career development and coaching
- Act as a promoter and driver of change in support of business process improvement.
- Minimum 5+ years of systems development experience (i.e. designing, developing and maintaining complex solutions using Apex, Lightning Web Components, JavaScript, Apex REST API, SOQL)
- 5+ years of experience integrating Salesforce.com with other applications via real-time, batch, sync/async
- 1+ years experience with translating business requirements into technical/functional solutions
- Strong understanding of Salesforce.com best practices and functionality
- Solid understanding and detailed experience with Salesforce.com architecture
- Ability to assess the impact of new requirements on all upstream and downstream applications, systems, and processes
- Must demonstrate exceptional verbal and written communication skills with the ability to communicate clearly, effectively and appropriately with colleagues at all levels in English
- Bachelor’s degree in Computer Science, Software Engineering, Information Systems or related field
- Scripting language experience e.g. Python
- Strong understanding and knowledge of Salesforce Service Cloud capabilities and limitations paired with Salesforce force.com design and configuration skills
- Salesforce.com certification (Platform Developer I / Platform Developer II)
- Experience using Salesforce data tools (Data Loader, Excel Connector, Demand Tools, Visual Studio Code, WorkBench)
- Previous experience working in a SCRUM or agile environments
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Visit us: www.etechgs.com What We Offer:Job Title : Technical Support Analyst Job Location : Remote Location : Gandhinagar - Canteen Subsidy
- Night Shift allowance as per process
- Campaign Allowance
- Health Insurance
- Tuition Reimbursement
- Rewards & Recognition
- Internal movement through IJP
- Solves Problems with Efficiency - Skilled at analyzing problems, determining the root cause(s), and finding the optimal resolution. Collaborates, Decision Quality, Nimble learning, and Manages Ambiguity.
- Has a Bias for Action - Prioritizes work, sets deadlines, and delivers results. Action Oriented, Drives results, Ensures accountability, Plans and Aligns.
- Continuous Improvement and Innovation - Proactively find opportunities for improvement; appropriately leverages technology, and optimizes processes to improve organizational performance. Tech Savvy, Being Resilient, Optimizes Work Processes, Cultivates Innovation.
- Enables the Success of Others - Find value in helping others succeed. Effectively leverage their knowledge and experience to multiply the impact of those around them. Customer Focus, Interpersonal Savvy, Manages complexity, Strategic Mindset.
- Bachelor’s degree or equivalent work experience.
- Good understanding of JavaScript, XML, HTML, and CSS.
- Knowledge of SaaS technologies and platforms
- Experience with the client platform and Salesforce Service Cloud is a plus.
- 3 + year(s) of experience working in a Salesforce Case Management tool, technical, support, or customer service-focused environment.
- Excellent verbal and written communication skills in English.
- Team player who can lead and make decisions in difficult and ambiguous situations.
- Experience working in a startup environment.
- Able to respond to on-call notifications within 30 minutes to support high-severity incident management, including on weekends & holidays, as part of a rotating on-call schedule.
- Able to complete the Personal Identity Verification (PIV) background approval process. [US employees only]
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What We Offer:Job Title : Quality Assurance (IVR Flow) Job Location : Remote Location : Gandhinagar Schedule & Shift : 5:30 PM Login - Internet allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Develop, execute, and manage comprehensive test plans to ensure the optimal functionality of IVR systems.
- Analyze IVR call flows, scripts, and user interactions to identify errors, discrepancies, and areas for improvement.
- Collaborate with technical teams to ensure seamless integration and performance of IVR systems with other business-critical platforms.
- Monitor and assess inbound and outbound campaigns for quality, accuracy, and compliance with relevant regulations (e.g., TCPA, GDPR).
- Conduct detailed audits on campaign workflows, scripts, reporting, and overall customer engagement.
- Provide actionable feedback to improve campaign performance, including voice quality, response accuracy, and overall customer satisfaction.
- Test CRM workflows, data entry processes, and customer interaction points to ensure consistency, accuracy, and compliance.
- Perform regular audits on CRM data to ensure data integrity and proactively identify and correct issues. Collaborate with CRM administrators and stakeholders to align testing with business objectives and enhance data quality.
- Create and maintain detailed documentation for all test cases, test results, issues, and resolutions.
- Develop comprehensive QA documentation, including test plans, test scripts, and user guides, for internal and external reference.
- Generate and report QA metrics, trends, and key findings to management, contributing to continuous improvement initiatives.
- Collaborate with development, operations, and customer service teams to address QA issues and implement improvements.
- Communicate effectively with cross-functional teams to align on project requirements, timelines, and deliverables.
- Participate in cross-departmental meetings to stay updated on new developments and integrate changes into QA practices.
- Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.
- Minimum 3+ years of experience in Quality Assurance, with a focus on IVR systems, inbound/outbound campaigns, and CRM systems.
- Proven experience in QA methodologies, including both manual and automated testing.
- Strong understanding of call center operations and best practices for IVR, CRM, and campaign management.
- In-depth knowledge of IVR platforms and CRM systems (e.g., Salesforce, HubSpot).
- Familiarity with QA tools such as Selenium, Cyara, or OpenVox is preferred.
- Strong analytical and problem-solving skills with attention to detail.
- Ability to prioritize tasks and manage multiple projects in a fast-paced, dynamic environment.
- Excellent written and verbal communication skills.
- Strong collaboration and interpersonal skills to work effectively with technical and non-technical teams.
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SUMMARY: The Director of Computer Telephony Integration (CTI) is responsible for leading the strategic design, implementation, and management of CTI platforms and systems that integrate voice, data, and CRM technologies to optimize contact center operations. This position will oversee the technical and operational aspects of CTI solutions, ensuring efficient performance, seamless integrations, and alignment with overall business goals. What We Offer:Job Title : Director of Computer Telephony Integration (CTI) Job Location : Remote Location : Gandhinagar - Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
- Lead the design, development, and maintenance of robust CTI solutions, including integration with various contact center architectures and platforms such as GrupoNGN CloudComm, Unify OpenScape Contact Center, Avaya, Five9, NICE inContact, Bright Pattern, and Cisco UCCE.
- Drive end-to-end CTI implementation, covering IP telephony, dialer applications, and advanced call control scripting.
- Integrate CTI solutions with CRM systems such as Salesforce and Pega, enhancing customer data access and support capabilities.
- Develop and enhance call control scripts, campaigns, queues, and IVR applications within the dialer system to streamline customer interactions.
- Oversee management tools for effective system administration and performance optimization.
- Create and maintain SQL queries for data retrieval and manage historical and real-time database reporting.
- Leverage knowledge of call center operational dynamics and CTI to resolve contact center challenges and improve enterprise reporting capabilities.
- Oversee the integration of custom-developed and third-party software, IVR, call center data, and CTI infrastructure.
- Ensure compliance with complex voice network design standards, VoIP trunking, call accounting, telephone wiring, and network protocols, including SIP, TURN/STUN, SBC, WebRTC, TCP/IP, Ethernet, and SNMP.
- Manage CTI infrastructure in multi-site and hybrid configurations, with a focus on high availability, scalability, and security.
- Stay updated on industry trends, emerging technologies, and best practices in CTI and contact center solutions.
- Provide leadership and guidance to CTI team members and manage performance to achieve departmental objectives.
- Collaborate cross-functionally with other IT and contact center teams to drive the successful implementation and support of CTI projects.
- Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related field. Master’s degree preferred.
- Extensive experience in CTI solutions, IP telephony, dialer applications, and contact center technology management.
- Proficiency in SQL, complex voice network design, call center configurations, VoIP (SIP/H.323), and call routing (VDNs, Vectors).
- Hands-on experience with Windows Server Failover Clustering, VoIP QOS/COS, VLAN, and call accounting.
- Knowledge of network protocols, including TCP/IP, Ethernet, SNMP, TURN/STUN, and WebRTC.
- Proven experience in multi-site, hybrid IP, and TDM environments at an enterprise level.
- Relevant certifications are a plus, such as:
- Avaya Certified Implementation Specialist (ACIS)
- Convergence Technologies Professional (CTP)
- Digium Certified Asterisk Professional (dCAP)
- Cisco Certified Network Professional (CCNP) Collaboration
- Strong analytical and troubleshooting skills for diagnosing and resolving complex CTI issues.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Excellent interpersonal and communication skills, with the ability to effectively engage with team members and stakeholders at all levels.
- Proven ability to lead cross-functional teams and manage large-scale CTI projects.
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Job Title : Jr Instructional designer Job Location : Remote Location : Gandhinagar What We Offer:
- Internet allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
What You'll Be Doing:
- Design and develop engaging and interactive eLearning content using various multimedia tools such as video, audio, graphics, animations, and simulations.
- Collaborate with subject matter experts and instructors to ensure that the content meets the learning objectives and aligns with the course outcomes.
- Create assessments and quizzes to evaluate learners’ knowledge and understanding of the course material.
- Develop interactive learning activities and games to reinforce key concepts and engage learners.
- Review and edit existing course content to improve its effectiveness and engagement.
- Ensure that the content is accessible to all learners, including those with disabilities, by adhering to accessibility standards and guidelines.
- Keep up-to-date with the latest eLearning trends, technologies, and instructional design methodologies, and apply them to enhance the quality and effectiveness of the course content.
- Provide technical support and training to instructors and learners on the use of Moodle and the course content.
What We Expect You To Have:
- Bachelor’s degree in instructional design, educational technology, or a related field or 2-3 years of experience in developing eLearning content within a Learning Management System, preferably Moodle.
- Strong knowledge of instructional design principles and learning theories.
- Proficiency in using various multimedia tools such as Articulate Storyline, Adobe Captivate, Canva, and other eLearning authoring tools.
- Strong attention to detail and the ability to manage multiple projects simultaneously.
- Excellent written and verbal communication skills and the ability to work collaboratively with subject matter experts and instructional designers.
- Familiarity with Moodle plugins and customization is a plus.
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Job Title : Real Time Analyst (Remote) Job Location : Remote Department : Etech Technology Solutions (ETS) Reports to : Team Leader Location : Gandhinagar Schedule & Shift : Flexible with Shift times Hours : Six days a week, Full Time What We Offer
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work-Life Balance Initiatives
- Rewards & Recognition
What You’ll Be Doing
- Supporting the Customer Service Teams with respect to the management and operation of associate scheduling and real-time monitoring of work queues ensuring optimal service level delivery
- Monitors queue spikes, breaks and aux usage of agents. Ensuring that the queue is well-managed by relaying real-time concerns on AUX time reporting to Supervisors/Floor managers on the floor
- Sends day-end reports to management team
- Monitors and report real time schedule & Shrinkage adherence and reports non-compliance if any
- Reports intra-day schedule changes to the Supervisors/Manager. e., same day callouts and develops a plan to meet schedule requirements.
- Works with WFM to ensure hourly, real-time schedule adherence commitments are being met.
- Work closely with the Account Managers and Supervisors to conduct real-time root cause analysis of impacts to SLA's (i.e. AHT, ACW, Abandonment, actual call volume to forecast ratios, chat types/drivers).
- Assigning schedules for all reps.
- Proactively develop action plans or provide recommendations to the program on effective ways to achieve schedule adherence.
- Identify OCR's/leaders on any violation of the code of conduct and non-adherence to the schedule.
What We Expect You To Have
- Bachelors with 1+ years of experience or equivalent combination of education and relevant experience
- Hands-on experience of MS Office Suite and advanced knowledge of excel including simple to complex formulae OR similar reporting tools/methodologies.
- Build strong relationships with Team Leader, and team members.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Act as a role model at all times, adhere to high ethical standards.
- Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
- Be flexible in an environment by championing and embracing change.
- Excellent Written English skills and Excel (Data Analysis) are a prerequisite.
- Acts as a role model at all times and adheres to high ethical standard
- Takes responsibility and initiative to develop core and personal skills
- Is flexible in an environment by championing and embracing change
- Maintains a high degree of confidentiality while conducting day-to-day operations.
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What We Offer:Job Title : AI Agent Developer Job Location : Remote Department : Global Development Location : Gandhinagar - Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
- Design and implement AI agent architectures that meet business requirements.
- Cloning an existing AI agent architecture work experience is preferable
- Develop and integrate AI functionalities, including natural language processing (NLP), machine learning (ML), and deep learning (DL) models.
- Ensure the scalability, reliability, and performance of AI systems.
- Oversee version control using Git, ensuring efficient collaboration and code management.
- Set up and maintain continuous integration/continuous deployment (CI/CD) pipelines to automate testing, building, and deployment processes.
- Troubleshoot and resolve issues in the CI/CD pipeline to ensure smooth operations.
- Develop large language models (LLMs) tailored to specific use cases.
- Train models using large datasets, optimizing for accuracy and performance.
- Evaluate model performance using appropriate metrics and refine models based on feedback and testing results.
- Create comprehensive technical documentation for AI models, pipelines, and systems.
- Maintain up-to-date documentation to reflect changes and updates in the system.
- Ensure documentation is clear, concise, and accessible to both technical and non-technical stakeholders.
- Design and implement AWS-based pipelines for data processing, model training, and deployment.
- Utilize AWS services such as S3, EC2, Lambda, and SageMaker to build scalable and efficient workflows.
- Monitor and optimize AWS resources to ensure cost-effective operations.
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
- Proven experience in AI/ML model development and deployment.
- Proficiency in Git and CI/CD tools (e.g., Jenkins, GitLab CI).
- Strong knowledge of AWS services and infrastructure.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills and ability to work collaboratively in a team environment.
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What We Offer:Job Title : Sr. Azure DevOps Architect Engineer Job Location : Remote Location : Gandhinagar Hours : 6 PM/ 7 PM - Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
- Design & Implement: Architect and implement Azure-based solutions, including but not limited to VNet, VNet peering, and AKS.
- CI/CD Pipelines: Develop, maintain, and optimize CI/CD pipelines using Azure DevOps, Git, and other relevant tools.
- Infrastructure as Code: Utilize Terraform and ARM templates for IaC (Infrastructure as Code) to automate and manage infrastructure deployments.
- Container Management: Manage containerized applications using Helm Charts and Azure Kubernetes Service (AKS).
- Monitoring & Logging: Implement and manage monitoring solutions using Prometheus, Grafana, Azure Sentinel, and Splunk.
- Networking: Design and manage network configurations including VPCs, subnets, load balancing, and Azure Firewall.
- Deployment Automation: Automate deployment processes with Octopus Deploy and ensure seamless application releases.
- Security & Compliance: Implement security best practices and manage access controls using Azure Key Vault and other security tools.
- Database Management: Oversee database services, including Cosmos DB and RabbitMQ.
- Collaboration: Work closely with development, operations, and security teams to ensure alignment on requirements and best practices.
- Documentation & Training: Create and maintain comprehensive documentation and provide training and support to team members as needed.
- 5+ years of experience in Azure DevOps or a similar role, with a strong background in cloud infrastructure and CI/CD pipelines. Must have working experience in Designing/ Creating an Azure Architecture
- Azure DevOps Services and related tools
- Git, CI/CD pipeline management
- Azure Kubernetes Service (AKS) and Helm Charts
- Infrastructure as Code (Terraform, ARM templates)
- Networking (VPCs, subnets, load balancing, Azure Firewall)
- Monitoring tools (Prometheus, Grafana, Azure Sentinel, Splunk)
- Storage Accounts, Key Vault, and other Azure services
- Database management (Cosmos DB, RabbitMQ)
- Deployment automation (Octopus Deploy)
- Service meshes (Linkerd)
- Strong problem-solving abilities, effective communication skills, and the ability to work independently and as part of a team.
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WHAT WE OFFER:Job Title : Technical Project Manager (Dot Net) Job Location : Remote Location : Gandhinagar - Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
- Working with key project stakeholders to formulate and communicate the business vision, to envision initial requirements, and to scope the project.
- Working closely with key stakeholders to understand project scope and requirements in terms of features and capabilities.
- Identifying and tracking deliverables while gathering and documenting project risks, issues, assumptions, and dependencies.
- Conducting Business Analysis to understand business processes required to ensure end-to-end delivery of intended project results.
- Practices methodologies like scrum/agile and demonstrate best practices to the team.
- Prioritize and updates task schedules. Identifies issues and resolve roadblocks.
- Creating and maintaining all project documentation and project plans.
- Tracking and reporting project progress to stakeholders on agreed cadence.
- Solid understanding of project management methodology and quality metrics is a must.
- Strong leadership and organizational skills with excellent communication (written and verbal), time management, project planning, people and team building skills.
- Prior experience in managing a .NET with SQL projects apart from other technologies is must.
- Conflict resolution to understand various obstacles and apply negotiation skills to find optimal solutions.
- Should have good clear concepts on Project Management KPIs and key knowledge areas.
- Minimum of 10 + years of career experience out of which minimum 5 years should as developer & 5 years of experience in managing or performing IT development projects.
- Experience in developing and executing plans, meeting deadlines and operating under tight time constraints.
- Knowledge of development technical stack on .net, SQL, Git source code management, code review process, implementing best technical guidelines would qualify as frontrunner for this role
- Growth mindset & collaboration are distinguishing factors required to succeed in this role
- Ability to bridge gaps with high-level stakeholders.
- Experience with JIRA,MS Project.
- Experience working with distributed teams across different locations and time zones in a culturally diverse environment.
- Demonstrated experience of projects growth is must for this role.
- Engineering Degree in Computer Science is must for this role
- Should have managed traditional & agile teams, and flexible to adapt and innovate with processes to manage service & digital engineering projects.
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Job Title : WFM Analyst Job Location : Remote Department : Work Force Management Location : Gandhinagar Visit us: www.etechtechnologysolutions.com/
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- To analyze forecasted volume and available staff to ensure that staffing is scheduled in the most efficient manner to properly utilize available resources and maintain acceptable service levels
- Responsible for developing long term, short term and interval level forecasts as well as capacity plans for multiple contact types based on client input and historical data using spreadsheet templates, statistical modelling software and other tools.
- Ensure all required WFA data is tracked and trended on a continuous basis.
- Interface with Account Leaders/Director-Operations as needed for escalation of service impacting issues.
- Coordinates with Director of Operations to interface with client and handle account management issues.
- To work with Operations to develop processes for vacation and other schedule exceptions that maintains the employee needs/Client requirements balance.
- Provide staffing requirements, hiring plans and training plans to the management for multiple accounts, which are complex in nature
- Explanation of crucial business metrics and their importance to the leaders like - Non-Conformance, Schedule Adherence etc.
- Responsible for monitoring schedule adherence variance, daily traffic volumes, headcount analysis, real time performance
- Daily MIS Reporting to the management, preparing critical reports such as QBR (Quarterly Business Review), Weekly Client Review, Queue Summary report, Attrition report, Process team Alignment report, Contest reports, process-based performance pay (PBPP) for the process.
- Maintain the historical volumes file to ensure data integrity and up to date parameter
- Generating process performance report on Daily / weekly / monthly basis to display the performance charts to the internal (operations) & external clients.
- Publishing the All Hourly / Half Hourly & EOD reports.
- Real Time Aux (Working / Non-Working) & Service Level Management as per the business requirement.
- Launching the downtime in real time and sharing the Lost Agent Minute Tracker with Higher Management & clients. Monitoring programs for Real Time Adherence, Schedule Adherence, Work Force Management Functions.
What We Expect You to Have:
- Graduate or equivalent with proficiency in MS Office - Outlook, Word, Excel, and PowerPoint.
- Attention to detail. Drive and ability to deliver excellent customer service to both internal and external customers.
- Ability to work independently & able to exercise strict confidentiality.
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Job Title : Lead PHP Developer Job Location : Remote Department : Etech Technology Solutions (ETS) Location : Gandhinagar Visit us: https://www.etechtechnologysolutions.com/
What We Offer:
- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
What We Expect You To Have:
- 5+ years of experience with PHP knowledge of software development standard processes (SDLC, agile, git, svn)
- Experience in Core PHP, CI or Laravel, WordPress, JavaScript & frameworks, MySQL.
- Preferably know how or any project execution in Moodle (Good to have)
- Hands-on experience to handle Linux OS like ubuntu, centos, SSL installation and updates
- Knowledge of AWS Server like s3, cdn, ec2 etc....How it works
- Experience in team management and project management
- Experience in support to team member using quick research skill and fix the issues or guide
- Structured code that should follow SEO practices
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Why Join Etech?
Etech is an equal opportunity employer. The team comprises of people with many diverse work and life experiences. Etech offers career opportunities for those looking to develop and enhance life skills. Some of these include the ability to communicate effectively, build trust, and function in a team environment.
The nature of Etech’s business, which is about people communicating with people, ensures the ongoing development of the portable “skills for life”. Etech cares about your career growth because we know that our employees are our most valuable asset.
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The Etech Teamwork Journey
“I’ve learned to be an effective leader,
who’s able to coach and develop
agents to meet the required Goals.
Alongside this, I love that recognition
is given for every accomplishment.”
Jody Watson
Operation Intern
“I’ve advanced from a Customer
Service Rep to a Vice President at
Etech.
I’m so thankful for my mentors
who helped me get here.”
Patrick Reynolds
VP Partners Strategy
My journey at Etech began Sep
tember 2005. I’ve learned pa
tience, adaptability, persistence,
how to rely on my co-workers, and
valuing what everyone brings to
the table.
