Find Your Dream Job With Etech
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Nacogdoches
San Antonio
Dallas
Rusk
Lufkin
Nacogdoches
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What We Offer:Job Title : Customer Service Representative Job Location : Work From Office Location : Nacogdoches - Personalized Coaching and Specialized Training and Development Sessions
- Competitive Pay
- Tuition & Day Care Reimbursement
- Community Involvement Opportunities
- Paid Time Off
- Rewards & Recognition for Stellar Performance
- Opportunities for Advancement (Over 90% of our promotions are internal)
- Medical, dental, vision & life insurance.
- Company match for 401K
- Take inbound or make outbound calls to customers to discuss insurance loss draft claims
- Update customer information based on call interaction
- Provide quality service to clients through knowledge of products and services
- Handle all escalations with diplomacy, tact and respect.
- Track and monitor status of claims to assist in performing time-sensitive account maintenance before and after account processing cycles
- Follow up with customers to ensure satisfaction, respond to queries and solve or refer problems
- Perform loan checks and review loan history
- Proficient in English with strong communication skills
- Experience in customer support and client services
- Excellent phone etiquette and data entry abilities
- Familiarity with Microsoft Office and general computer skills
- Previous experience in a call center environment is a plus
- High school or equivalent (Required)
San Antonio
No Job Openings At this location.
Dallas
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What We Offer:Job Title : Trainer Job Location : Work From Office Department : Training and Development Reports to : Training Leader Location : Dallas - Employee Referral Program
- Health and Life Insurance Benefit
- Leadership Program
- Paid Training
- Career Advancement Program
- Monthly Rewards and Recognition
- Opportunity to participate in Monthly Give Back Initiatives for the Community
- Monthly employee engagement activities
- Adapt quickly to changing plans and excel under pressure while maintaining a positive, “will-do” attitude.
- Inspire others by modeling flexibility, creativity, and problem-solving in real-time situations.
- Create a fun, interactive, and engaging training environment where learning can thrive.
- Equip trainees to become confident, self-sufficient agents capable of guiding customers to effective solutions.
- Serve as a role model and mentor for Assistant Trainers by demonstrating best practices in training delivery.
- Support fellow Trainers and leaders to promote a team-first culture aligned with Etech’s servant leadership values.
- Contribute to employee retention by recognizing early signs of attrition and developing proactive engagement strategies.
- Send impactful, detailed training recaps and reports that reflect daily wins and training progress.
- Lead with humility take charge when needed, admit mistakes, and collaborate with diverse personalities.
- Integrate coaching into everyday interactions, using Etech's Coaching Tactics to support individual growth.
- Use effective questioning techniques and classroom activities to close knowledge gaps.
- Occasionally write or update training curriculum for Etech or clients based on best practices and insights.
- Share your subject matter expertise with peers and Assistant Trainers to build a strong knowledge base across the team.
- Focus on solutions, not problems always looking for creative ways to improve processes and outcomes.
- Lead by example, upholding Etech’s character commitments in every decision and action.
- Directly supervises 1 to 40 team members in the Training class.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
- Sales campaign products, features and benefits;
- Computer programs including Excel, Word, Power Point, Outlook;
- Training and sales techniques, Company policies and procedures as outlined in the employee handbook;
- Applicable campaign computer programs and procedures.
- Train, supervise and evaluate class performance;
- Evaluate trainee understanding and re-teach as necessary;
- Multi-task; Provide constructive feedback for the development of trainees and personnel;
- Establish and maintain effective relationship with peers across departments.
- Bachelor's degree from a two-year college or university; or equivalent combination of education, related experience, and/or training.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions,and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of organization.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
- Ability to apply concepts of basic algebra.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Valid driver’s license or other governmental issued identification.
- Regular verbal communication (speaking and listening) is required.
- Prolonged sitting and manual tasks (using hands) are expected.
- Occasional reaching and lifting of objects up to 10 pounds.
- Close vision required for detailed work.
- Indoor office setting with moderate noise levels.
- Reasonable accommodations may be made for individuals with disabilities.
Rusk
No Job Openings At this location.
Lufkin
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What We Offer:Job Title : Customer Service Representative Job Location : Work From Office Department : Operations Location : Lufkin - Servant Leadership culture – we are here to support your success
- Career Development and personal growth opportunities
- Fun atmosphere with unique contests and incentives
- Lucrative comp plan
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Flexible Spending Account
- Paid time off
- Paid training
- Tuition reimbursement
- Daycare reimbursement
- Manage large amounts of incoming calls
- Handle sensitive customer information
- Responsible for highly sensitive information
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- You will be intaking verification/information for laws firms
- You will be receiving inbound calls from people who may be sick or have lost someone & are seeking a settlement.
- We are looking for people who have great note taking skills, can show empathy, be patient, active listening skills, & are critical thinkers.
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma or GED
- Great job tenure
Nacogdoches
San Antonio
Dallas
Rusk
Lufkin
Nacogdoches
No Job Openings At this location.
San Antonio
No Job Openings At this location.
Dallas
No Job Openings At this location.
Rusk
No Job Openings At this location.
Lufkin
No Job Openings At this location.
Montego Bay
Montego Bay
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Job Title : Quality Analyst Job Location : Work From Office Location : Montego Bay Schedule & Shift : Monday to Friday 8:00 AM – 5:00 PM CST or 9:00 AM – 6:00 PM CST What We Offer:
- Tuition Reimbursement
- Employee Referral Program
- Health and Life Insurance Benefit
- Free Shuttle Service from office to the center of Montego Bay
- Leadership Program
- Paid Training
- Career Advancement Program
- Bonuses and incentives based on campaign
- Monthly Rewards and Recognition
- Opportunity to participate in Monthly Give Back Initiatives for the Community
- Monthly employee engagement activities
What You’ll Be Doing:
- Monitors, dispositions, scores and provides QA feedback on calls and/or chats
- Assesses quality adherence based on QA audit form per account
- Prepare for and actively participate in Calibration session when needed
- Effectively communicate with internal and external clients
- Works with a sense of urgency and meets all deadlines with proactive communication concerning timelines
- Be open and responsive to consistent coaching
- Act as a role model at all times, adhere to high ethical standards
- Take responsibility and initiative to develop core skills and competencies being involved in every facet of personal development
- Be flexible in an environment by championing and embracing change
What We Expect You To Have:
Knowledge of:- Basic computer operations including keyboarding, proper English grammar and syntax, company policies and procedures as outlined in Employee handbook.
- High school diploma or general education degree (GED. Relevant QA experience (in/out of Etech) or, one-year call center agent experience or leadership experience.
- Performance must be within 90% of client targets for 60 days prior to applying. Attach performance reporting to career opportunity packet. Applicants with experience in speech analytics (Tethr, Call Miner, etc) are prime.
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What You’ll DoJob Title : Customer Service Representative Job Location : Work From Office Department : Operations Pay Grade : Competitive hourly rate of $600 Location : Montego Bay Schedule & Shift : Flexible shifts (Includes weekends & public holidays) - Build trust and deliver outstanding service.
- Handle inbound calls with empathy and professionalism.
- Guide customers through their questions and concerns.
- Help them stay on track toward financial stability.
- A minimum of 3 CXC subjects including English is required with a minimum of 6 months call center experience.
- No CXC a minimum of 6 months - 1 year Call Center experience is needed in customer service Voice.
- Candidate must be computer literate.
- Candidates must possess a Valid ID, TRN, and NIS.
- Candidate must be 18 years or older to be considered.
- Flexible to work any assigned Shift any day of the week including weekends and public holidays.
- HEART/NTA Customer Service Certificate is accepted.
- Problem solving skills- ability to access and research multiple sources of data.
- Candidates with the shortest distance to travel home
- Must have Sales & Retention & Customer Service experience
- Effective analytical problem-solving, and decision-making skills
- Effective organizational skills ability to access and research multiple sources of data.
- Ability to multitask and work under pressure.
- Strong attention to detail and critical thinking skills
- Able to effectively resolve problems and be efficient in a fast-paced environment
- Able to work in a team-oriented environment
- Bonuses & incentives based on performance.
- Tuition reimbursement to invest in your future.
- Free employee Wi-Fi.
- Free shuttle service for easier commuting. (SAV - LUCEA - FALMOUTH)
- Free lunch during training.
- Leadership & career advancement programs.
- Health & life insurance benefits.
- Monthly rewards & recognition for top performers.
- Employee referral program (with paid referrals)!
- Paid training with all the tools to succeed.
- Perfect attendance bonus.
- Employee engagement activities (competitions, theme days, birthday club).
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Job Title : Operations Coordinator Job Location : Work From Office Department : Program Implementation Reports to : Sr. Leader of PI / Director of PI FLSA Status : Exempt Location : Montego Bay What We Offer:
- Tuition Reimbursement
- Employee Referral Program
- Health and Life Insurance Benefit
- Free Shuttle Service from office to the center of Montego Bay
What You’ll Be Doing:
- Coordinate new program launches across facilities, technology, staffing, and operations.
- Manage vendor relationships and ensure deliverables are met on time.
- Track project milestones, maintain documentation, and ensure stakeholder visibility.
- Act as the coordination link between clients, operations, IT, HR, and facilities.
- Create structure through tracking tools, checklists, and accountability systems.
- Support hiring coordination, training logistics, and launch readiness activities.
- Troubleshoot operational challenges that don’t fit neatly into anyone else’s role.
- Take ownership of independent projects as you gain experience and confidence.
What We Expect You To Have:
- Minimum 3 years of BPO experience.
- Minimum 1 year of leadership or coordination experience.
- Excellent organizational, problem-solving, and communication skills.
- Comfortable working in fast-paced environments with shifting priorities.
- Proficiency in Microsoft Office tools (Excel, Word, PowerPoint).
- Must be based in Montego Bay or willing to relocate.
- Must be available for full-time, on-site work.
- Valid driver's license or other Government issued ID.
Montego Bay
Montego Bay
No Job Openings At this location.
Gandhinagar
Vadodara
Gandhinagar
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Job Title : QA Lead – Speech Analytics Job Location : Work From Office Department : Etech Insights Location : Gandhinagar What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Will initiate launching of audit process for new campaigns as assigned by Project Leader/Account Leader
- Will interact with Operations to ensure that the expectations in terms of QA support to the campaigns are met
- Understand the SLA of the campaigns in the terms of QA support and ensure that those are met.
- Design Audit Forms, get it approved by Ops and Client and place it online in QEval
- Initiate MI/BI studies as and when required
- Take initiatives for process improvement
- Will possess overall knowledge of all the campaigns audited by EI
- Periodically monitor utilization, audit accuracy etc of the QA team
- Help in setting up calibrations and provide all assistance to QA Lead Interns/Asst. QA Leads in maintaining a smooth calibration process
- Maintain minimum 95% schedule adherence of self and the team
- Will act as role model for Leaders and Team Members of internal and external departments
- Must be accessible, available and flexible with shift timings
- Have an open attitude and avoid discounting, dismissing, or minimizing questions
- Maintain personal and professional boundaries, but avoid being distant or unapproachable
- Always lead by example
- Adhere to the policies and procedures of Etech
- Provide excellence when communicating with customers (internal and external)
- Be flexible in an environment by championing and embracing change
- Create a spirit of mutual learning, trust and respect
What We Expect You to Have:
- Graduate or equivalent experience in BPO call monitoring and auditing
- Must have minimum 2-3 experience in speech analytics
- Good technical knowledge needed. Should be aware about API, Metadata, Queries, Python language etc
- Must have worked as a leader
- Should be well versed with PPT and Advanced excel.
- Interpersonal skills & ability to influence
- Excellent written & verbal Communication skills including client interactions
- Planning and organisational skills
- Well organised and structure approach to work Ability to work to deadlines and targets
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What We Offer:Job Title : Customer Service Representative (Bilingual – Spanish and English expert) Job Location : Work From Office Department : Operations Location : Gandhinagar - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Should have a go-getter attitude in assisting the customers.
- Will be responsible for providing satisfactory customer service and Level-1 troubleshooting.
- Ensure customers’ issues are attended and all their concerns are resolved immediately.
- Ensure customer's confidential information is adequately protected and only used for official purposes.
- Communicate with current and existing customers using Internet and different software to give information and answer questions regarding current promotions and offers.
- Follow up with customers to assure satisfaction, respond to queries, and resolve problems.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change.
- Qualification: Graduate
- Experience: Fresher/ Experienced
- Aware of Spanish culture.
- Handling calls in Spanish language.
- Comfortable working in night shifts and 24*7 work environment.
- Should have excellent communication skills in English language (verbal & written).
- Open to Work From Office.
- B1/B2 level certification will be an added advantage.
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Job Title : Data Engineer II – Speech Analytics Job Location : Work From Office Department : Etech Insights Location : Gandhinagar What We Offer:- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Will initiate launching of audit process for new campaigns as assigned by Project Leader/Account Leader
- Will interact with Operations to ensure that the expectations in terms of QA support to the campaigns are met
- Understand the SLA of the campaigns in the terms of QA support and ensure that those are met.
- Design Audit Forms, get it approved by Ops and Client and place it online in QEval
- Initiate MI/BI studies as and when required
- Take initiatives for process improvement
- Will possess overall knowledge of all the campaigns audited by EI
- Periodically monitor utilization, audit accuracy etc of the QA team
- Help in setting up calibrations and provide all assistance to QA Lead Interns/Asst. QA Leads in maintaining a smooth calibration process
- Maintain minimum 95% schedule adherence of self and the team
- Will act as role model for Leaders and Team Members of internal and external departments
- Must be accessible, available and flexible with shift timings
- Have an open attitude and avoid discounting, dismissing, or minimizing questions
- Maintain personal and professional boundaries, but avoid being distant or unapproachable
- Always lead by example
- Adhere to the policies and procedures of Etech
- Provide excellence when communicating with customers (internal and external)
- Be flexible in an environment by championing and embracing change
- Create a spirit of mutual learning, trust and respect
- Data Analysis: Capability to analyse performance data and derive actionable insights.
- Reporting: Skill in creating and interpreting reports on contact canter performance.
- KPI Management: Understanding and managing key performance indicators (KPIs) to drive team performance.
- Training Programs: Designing and implementing effective training programs for new hires and existing staff.
- Crisis Management: Handling unexpected situations calmly and effectively.
- Graduate or equivalent experience in BPO call monitoring and auditing
- Must have minimum 3-4 years of experience in speech analytics
- Good technical knowledge needed. Should be aware about API, Metadata, Queries, Python language etc
- Must have worked as a leader
- Should be well versed with PPT and Advanced excel.
- Interpersonal skills & ability to influence
- Excellent written & verbal Communication skills including client interactions
- Planning and organisational skills
- Well organised and structure approach to work Ability to work to deadlines and targets
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What we offer:Job Title : Product Support Associate Job Location : Work From Office Pay Grade : 3 to 5 LPA Location : Gandhinagar Schedule & Shift : Rotational Shifts - Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
- Handle responsibilities related to supporting a SaaS-based software system.
- Manage and resolve moderately complex issues related to the software platform.
- Provide excellent client-facing and customer service support.
- Use problem-solving skills to address incidents and manage escalations.
- Follow through on issues to resolution, ensuring client satisfaction.
- Communicate effectively with clients and internal teams—both written and verbal.
- Work collaboratively as a team player in a technical support environment.
- Apply situation-based judgment to handle technical incidents and diffuse tensions during escalations.
- BS degree in Information Technology, Computer Science, or a related field.
- Significant work experience in technical support, IT support, or as a technical engineer.
- Good hands-on technical skills with an aptitude for problem-solving.
- Basic knowledge of CSS, HTML, and JavaScript OR the ability to create queries in SQL.
- Working knowledge of Unix/Linux systems, utilities, and scripting (a plus).
- Strong verbal and written communication skills.
- Ability to stay focused and follow through on technical issues until resolution.
- Ability to explain how you would handle technical incidents and escalations.
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Job Title : Sr. Moodle Developer Job Location : Work From Office Pay Grade : 8 to 12 LPA Location : Gandhinagar Schedule & Shift : 5:30 PM to 2:30 AM IST What We Offer:
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Develop, customize, and maintain Moodle plugins and themes as per business requirements.
- Optimize Moodle performance, ensuring scalability, security, and reliability.
- Develop and integrate new features into Moodle using Core PHP and MySQL.
- Troubleshoot and resolve Moodle-related technical issues.
- Collaborate with instructional designers, content developers, and system administrators to enhance the user experience.
- Implement third-party integrations and API customizations for Moodle.
- Ensure regular updates and security patches are applied to Moodle platforms.
- Maintain proper documentation of all development activities.
- 3+ years of experience in Moodle development and customization.
- Strong expertise in Core PHP, Moodle plugin/theme development, and MySQL.
- In-depth knowledge of Moodle architecture, APIs, and database structure.
- Experience in customizing Moodle UI/UX for a better learning experience.
- Familiarity with SCORM, LTI, and xAPI standards.
- Experience with version control systems (Git, Bitbucket, etc.).
- Strong problem-solving skills and ability to debug complex issues.
- Knowledge of HTML, CSS, JavaScript, and jQuery.
- Experience in deploying and managing Moodle on cloud environments (AWS, Azure, etc.) is a plus.
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What We Offer:Job Title : Cyber Security Auditor Job Location : Work From Office Pay Grade : 8 to 12 LPA Location : Gandhinagar Schedule & Shift : 3:30 PM – 12:30 AM IST - Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
- Conduct vulnerability assessments and penetration tests on web applications, mobile applications, APIs, networks, and infrastructure.
- Analyze and prioritize vulnerabilities and provide detailed findings and remediation guidance to stakeholders.
- Simulate real-world attacks to assess the security of systems and applications.
- Prepare comprehensive and well-structured VAPT reports tailored for technical and non-technical audiences.
- Collaborate with development, infrastructure, and SOC teams to ensure vulnerabilities are properly addressed and mitigated.
- Keep up to date with the latest security trends, tools, and threat landscapes.
- Ensure compliance with relevant security standards and regulatory requirements (e.g., OWASP, ISO 27001, PCI-DSS).
- 3 to 4 years of core experience in VAPT.
- Hands-on experience with tools such as Burp Suite, Nessus, Nmap, Metasploit, Acunetix, Wireshark, etc.
- Strong understanding of security concepts, web technologies, protocols, and system internals.
- Experience in manual testing and business logic exploitation beyond automated scanners.
- Good knowledge of OWASP Top 10 vulnerabilities and secure coding practices.
- Familiarity with scripting or automation (Python, Bash, or PowerShell) is a plus.
- Relevant certifications (e.g., CEH, OSCP, eJPT, CPENT, or similar) are highly desirable.
- Excellent communication and documentation skills.
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Job Title : Lead Web Designer Job Location : Work From Office Pay Grade : 6 to 10 LPA Location : Gandhinagar Schedule & Shift : Rotational Shifts (US & UK Time Zones) What We offer:
What You’ll Be Doing:- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
-
Rewards & Recognition
- Competitive salary based on experience
- Exposure to global projects and teams
- Learning and development support
- Brand Development: Create and evolve brand identities including logos, typography, and visual systems.
- Social Media Design: Develop engaging creatives for Instagram, LinkedIn, Facebook, etc.—flyers, reels, carousels, and stories.
- Print Media Design: Design brochures, magazines, banners, standees, booth backdrops, and hoardings with production-ready files.
- Corporate Collateral: Craft professional documents such as white papers, case studies, pitch decks, and mailers.
- Data Visualization: Present complex data through charts, graphs, tables, and infographics with clarity and aesthetic precision.
- Video Content Creation: Edit and produce videos from scratch including storyboarding, motion graphics, and audio integration.
- Industry Exposure: Preferably worked in marketing agencies, corporate communications, publishing, or tech/consulting sectors.
- Design Versatility: Proven ability to switch between creative storytelling and structured corporate design.
- Print Production Knowledge: Deep understanding of bleed, resolution, color modes, and print specs.
- Digital Design Fluency: Experience with responsive layouts, email templates, and digital publishing.
- Data Handling Confidence: Comfortable working with numerical data, visualizing metrics, and designing reports.
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What We Offer:Job Title : Lead UI/UX Developer Job Location : Work From Office Department : Software Development Pay Grade : 10 to 15 LPA Location : Gandhinagar Job Type : Consultant Schedule & Shift : 01.30 /02.30 PM IST To 10.30 PM/11.30 PM IST - Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
- As the Lead UI/UX Developer, you will be responsible for setting the design direction, implementing modern UI practices, and translating business and user needs into elegant,
- functional designs. You will lead a small design team and collaborate with product managers, developers, and QA to ensure a seamless and engaging user experience.
- Lead the UI/UX design and frontend development for our SaaS platform
- Define and implement UI design standards, component libraries, and design systems
- Translate business requirements and user feedback into wireframes, mockups, and interactive prototypes
- Collaborate with backend developers to implement responsive and accessible UIs using modern frameworks (e.g., React, Angular)
- Conduct UX research, usability testing, and continuous user feedback loops
- Mentor junior designers/developers and oversee design delivery timelines
- Ensure product consistency, cross-browser compatibility, and adherence to accessibility (WCAG) standards.
- Stay up to date with current UI/UX trends and emerging technologies
- 6+ years of experience in UI/UX design and frontend development
- Proven experience leading design efforts for SaaS or web-based platforms
- Strong expertise in HTML, CSS, JavaScript, and frontend frameworks (Angular preferred)
- Proficiency in design tools like Figma, Sketch, Adobe XD, or similar
- Experience in building or working with component-based design systems
- Understanding of RESTful APIs and integrating UI with backend services
- Excellent communication and stakeholder management skills
- Experience working in Agile environments
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What We Offer:Job Title : SQL/BI Developer Job Location : Work From Office Pay Grade : 6 to 9 LPA Location : Gandhinagar Schedule & Shift : 4 PM IST to 1 AM IST - Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
- Design, develop, and maintain ETL processes to extract data from multiple sources including MS SQL Server, SFTP, and other file-based or API endpoints.
- Build and optimize complex SQL queries and stored procedures to support data analytics and reporting.
- Integrate, cleanse, and prepare data for analysis and visualization.
- Create intuitive, interactive dashboards and reports in Sisense, Power BI, or similar platforms based on business requirements.
- Collaborate with stakeholders, business analysts, and product teams to understand data/reporting needs and deliver actionable insights.
- Monitor data pipelines and reports to ensure reliability and accuracy.
- Participate in the ongoing enhancement and documentation of BI infrastructure and data sources.
- 3+ years of hands-on experience with SQL development (T-SQL preferred).
- Experience with BI platforms such as Sisense, Power BI, Tableau, or equivalent.
- Strong understanding of data integration techniques (ETL/ELT), and working with SFTP, CSV/Excel files, APIs, etc.
- Proficiency in connecting to various data sources and building data models for BI tools.
- Able to maintain data consistency / accuracy and take proactive steps to address any issues.
- Able to work on Excel / Advance Excel to review details.
- Experience of Optimization/Automation of the process
- Proactive communication that helped improve performance / efficiency
- Experience dealing with BPO / Call Center data.
- Familiarity with data warehousing concepts and performance tuning.
- Experience with version control systems like Git is a plus.
- Excellent problem-solving and communication skills.
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What We Offer:Job Title : Project Lead Job Location : Work From Office Pay Grade : 10 to 14 LPA Location : Gandhinagar Schedule & Shift : 2:00 PM to 11:00 PM IST - Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
- Lead full-cycle web development projects from requirement gathering to deployment and maintenance.
- Architect and develop scalable, secure, and high-performance applications using Core PHP, Laravel, and WordPress.
- Write and optimize complex SQL queries; ensure effective MySQL database design and performance tuning.
- Guide the development team in implementing dynamic, responsive interfaces using JavaScript/jQuery.
- Manage Linux servers and configure/optimize Apache and Nginx for high availability and performance.
- Troubleshoot and resolve complex technical issues across frontend, backend, server, and database layers.
- Lead and mentor development teams; assign tasks, review code, and ensure adherence to coding standards.
- Manage multiple projects simultaneously and ensure timely delivery with high quality.
- Drive adoption of Agile/Scrum practices and manage sprints, stand-ups, and retrospectives.
- Ensure application and server security best practices are followed.
- Collaborate with stakeholders to understand business needs and translate them into technical solutions.
- Encourage a culture of innovation, continuous improvement, and proactive problem-solving.
- Propose and implement creative, scalable solutions and encourage idea generation within the team.
- Stay current with new technologies and guide the team in evaluating and adopting relevant tools or frameworks.
- 7 - 9+ years of experience in web development using Core PHP, Laravel, and WordPress.
- Strong expertise in MySQL database design, query optimization, and performance tuning.
- Proficient in JavaScript, jQuery, HTML, CSS.
- Solid experience in Linux system , particularly with Apache and Nginx.
- Proven experience in solving complex system, code, and performance-related issues.
- Strong project and team management skills; experience managing cross-functional teams.
- Thorough understanding of the Software Development Life Cycle (SDLC) and Agile methodologies.
- Knowledge of secure coding practices and web application security standards.
- Excellent communication and leadership skills with a proactive approach to problem-solving.
- Ability to handle multiple projects and priorities simultaneously without compromising quality.
- Strong focus on delivering creative, innovative, and high-performance solutions.
- Familiarity with CI/CD pipelines and DevOps tools.
- Experience with version control systems (e.g., Git).
- Exposure to cloud platforms like AWS or DigitalOcean.
- Experience with project tracking tools like Basecamp.
- Open-source contributions or technical blog writing is a plus.
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What We Offer:Job Title : WordPress Lead Developer Job Location : Work From Office Pay Grade : 12 LPA Location : Gandhinagar Schedule & Shift : 2:00 PM to 11:00 PM IST - Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
- Lead the development of advanced custom WordPress themes and plugins.
- Customize and extend existing themes/plugins to meet specific project requirements.
- Write clean, modular, and scalable code using Core PHP, following WordPress coding standards.
- Optimize MySQL queries and database architecture for high performance and scalability.
- Build responsive, interactive front ends using JavaScript/jQuery, HTML, and CSS.
- Manage deployments and server configurations on Linux-based systems using Apache or Nginx.
- Implement performance optimization techniques (e.g., caching, minification, lazy loading).
- Ensure all websites follow best practices for security, SEO, and accessibility.
- Collaborate with designers, project managers, and stakeholders to translate business requirements into technical solutions.
- Maintain proactive communication with teams and clients—providing updates, raising concerns, and offering technical suggestions.
- Stay up to date with the latest WordPress core updates, tools, trends, and best practices.
- Minimum of 4 years of hands-on experience with WordPress development.
- Proficient in Core PHP and MySQL.
- Strong command of JavaScript/jQuery for building dynamic UI components.
- Extensive experience with custom WordPress theme and plugin development.
- Solid understanding of Linux environments, along with Apache and Nginx configuration.
- Expertise in performance tuning for WordPress sites, including:
- Caching strategies
- Image optimization
- Database indexing
- Knowledge of WordPress security best practices, including:
- Input sanitization and validation
- Use of nonces and secure coding patterns
- Strong debugging and troubleshooting skills.
- Excellent communication skills and a proactive approach to collaboration.
- Experience with version control systems, particularly Git.
- Familiarity with REST APIs and headless WordPress architectures.
- Understanding of page builders like Elementor or Gutenberg (if required by the project).
- Excellent problem-solving skills and the ability to debug and optimize code effectively.
- Strong communication skills in English (both written and spoken).
- Ability to work independently and in a team, with excellent time-management skills.
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Job Title : Process Analyst (Non-Technical) Job Location : Work From Office Department : Operations Location : Gandhinagar What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Attendance Bonus
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- The candidate will manage daily operations of the legal portal, ensuring timely processing of requests and accurate data entry.
- Provide quality service to clients through thorough knowledge of products and services.
- Synchronize digital video depositions with transcript text and ensure precise alignment between video footage and corresponding transcript content
- Ensure time codes are sequential, accurate, and aligned with transcript content
- Correct or mark timestamps as needed to meet a minimum transcript accuracy of 98%
- Ensuring all tasks, data entries, and deliverables meet established standards of precision and consistency, with proactive checks to minimize errors and uphold service excellence.
- Adhering to organizational policies, legal standards, and regulatory requirements while actively partnering with cross-functional teams to ensure seamless execution of shared goals.
What We Expect You To Have:
- Undergraduate/Bachelor’s degree or equivalent experience in legal support, media processing, or related field
- Strong computer proficiency, including the ability to efficiently navigate software applications, manage digital workflows, and utilize productivity tools to support operational tasks.
- Familiarity with synchronization software preferred
- Strong attention to detail and organizational skills
- Excellent written and verbal communication skills
- Knowledge of court reporting workflows and e-filing procedures
- Planning and organisational skills
- Well organised and structure approach to work Ability to work to deadlines and targets
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What we offer:Job Title : Reporting Analyst (DA) Job Location : Work From Office Location : Gandhinagar Schedule & Shift : 4 PM IST to 1 AM IST - Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
- Coordinate across teams and departments to streamline/automate processes and ensure seamless service delivery.
- Analyze call center data (voice, chat, email) to identify trends, patterns, and areas for improvement across campaigns.
- Create compelling data visualizations to communicate findings to both technical and non-technical audiences.
- Translate complex data sets into actionable recommendations for the operations team, providing clear action items.
- Develop comprehensive dashboards to provide insights for stakeholders.
- Conduct proactive and on-demand analysis, recommending solutions for performance improvement.
- Coach team members and leaders to enhance their leadership and technical skills.
- Maintain SOPs and documentation processes, ensuring accuracy and consistency.
- 2+ years of experience in BPO/Call center reporting, with strong Data analysis skills.
- Technical skills in SQL or DBA tools (ability to read and understand code), advanced Excel (Power Query, Power Pivot), and experience with BI/ETL tools (e.g., Talend).
- Having knowledge of any BI tools and AI technology.
- Proven ability to identify opportunities for optimization, automation, and process improvement in reporting.
- Strong leadership skills with the ability to manage deliverables accurately and on time.
Vadodara
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What We Offer:Job Title : Customer Service Representative Job Location : Work From Office Department : Operations Reports to : Ops – Team Leader Location : Vadodara - Transportation allowance
- Canteen Subsidy
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Must be flexible, enthusiastic and possess good interpersonal skills.
- Must be proficient in MS office products, i.e. Word, Excel, PowerPoint.
- Excellent interpersonal and communication skills (listening, verbal, written)
- May be asked to be available for on-call after hours phone support as needed by the business.
- Sitting for long periods of time in close proximity to a computer screen is required.
- Must be flexible, enthusiastic and possess good interpersonal skills.
- Must be proficient in MS office products, i.e. Word, Excel, PowerPoint.
- Excellent interpersonal and communication skills (listening, verbal, written)
- May be asked to be available for on-call after hours phone support as needed by the business.
- Sitting for long periods of time in close proximity to a computer screen is required.
- Excellent written and verbal communication skills that help represent diverse communities
- Experience working with diverse teams
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What We Offer:Job Title : Analyst II Job Location : Work From Office Department : Etech insight Reports to : Lead Analyst/Lead Analyst II Location : Vadodara - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Create Speech Analytics language content for requested insights.
- Create searches and reports designed for automated analysis and topic identification in recorded conversations from a call center environment.
- Analyze recorded audio and audio-based data sets for critical insights, patterns, and trends to develop and communicate ROI opportunities to the management team.
- Make recommendations and define data strategies to solve critical business problems.
- Compile information through multiple sources, understand key performance indicators and spot trends and patterns. - Make recommendations and define data strategies to solve critical business problems.
- Accurate delivery of comprehensive analysis and reports.
- Package and deliver key findings and briefings providing detailed and summarized analysis along with recommendations for strategic decision-making.
- Craft documentation includes process maps, diagrams, manuals, charters and scopes.
- Collaborate and communicate effectively with the internal Program Manager, as well as business partners and stakeholders.
- Proactively identify and deliver actionable business insights based on indicators.
- Supports projects and initiatives within the department.
- Assists with routine and ADHOC requests.
- Be flexible in an environment by championing and embracing change.
- A minimum of a High School Diploma/high school grade 12 education, GED or equivalent is required.
- Experience leading small to medium sized projects involving complex data sets and high variability
- Minimum 6 MONTHS of experience using speech analytics technology to build categories, construct queries, and build reports
- Working knowledge of Lean and Six Sigma methodologies would be an added advantage.
- Computer proficiency in MS Office - Outlook, Word, Excel, and PowerPoint.
- Good oral & written English skills and interpersonal communication skills
- Exceptional listening and analytical skills.
- Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
- Ability to effectively organize, prioritize, multi-task and manage time.
- Ability to work independently.
- Excellent attention to detail.
- Ability to exercise strict confidentiality in all matters.
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What We Offer:Job Title : Client Support Associate Job Location : Work From Office Department : Operations Reports to : Team Leader Location : Vadodara - Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Act as the primary point of contact for client inquiries related to product features, functionality, and troubleshooting
- Respond to support requests via email tickets and phone calls
- Conduct live training sessions and assist with product reconfiguration as needed
- Coordinate delivery of various support services, including data migrations and system updates
- Troubleshoot technical issues and collaborate with internal teams to provide effective resolutions
- Ensure a smooth and satisfying client experience through proactive communication and problem-solving
- Work closely with Product, Development, and Onboarding teams to support continuous improvement in customer service delivery
- Gather client feedback and share insights to help optimize our support processes and product offerings
- 1–3 years of experience in a technical support role
- Experience in a SaaS environment highly preferred
- Comfortable working Pacific Time Zone hours
- Familiarity with helpdesk ticketing systems (ZenDesk is a plus)
- Strong troubleshooting and analytical skills
- Excellent written and verbal communication
- Collaborative mindset with internal and external stakeholders
- High energy, professional attitude, and the ability to work independently
- Basic knowledge of Excel fundamentals; Accounting or Audit knowledge is a plus
- Eagerness to learn, grow, and adapt in a fast-paced tech environment
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WHAT WE OFFERJob Title : Tier-1 Support Specialist Job Location : Work From Office Department : Operations Location : Vadodara - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- User administration (setup and maintaining account) and Maintaining system
- Customer Service Representative provides assistance to customers on products or services offered over the internet by performing the following duties.
- Handle calls and chats with inquiries related to products and services offered.
- Respond to multiple inbound calls or chats; gather and verify required information as appropriate.
- Perform basic troubleshooting steps according to the situation and coordinate with other departments when needed.
- Gather all required information while working on customer’s reason to contact and create cases based on every interaction and follow-up with customers or other departments until issue is completely resolved and case is closed.
- Obtain all required information and relay the same to other departments as per the protocol.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change.
- Any stream 12th Standard pass out / any stream Graduate / Blog Graduate with 18 year’s age along with Excellent Oral & Written Communication skills can apply.
- Be Flexible in working hours which is a must.
- Have basic computer knowledge and ability to troubleshoot different situations.
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills.
- An unerring attention to detail.
- The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
- A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
- The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious.
- Experience working as part of a collaborative team – we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.
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What We Offer:Job Title : Fraud Prevention Analyst Job Location : Work From Office Department : Etech Insights Pay Grade : Upto 4.5 LPA (based on relevant experience) Location : Vadodara - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- This position is responsible for providing risk management on the sales/reservations side of our company.
- Provide technology and fraud detection support with a core responsibility to include – analysing and managing network related fraud traffic, support for breach coordination (what/when/how, including customer impact) for fraud, legal, Corp. Security hand-off, daily and periodic monitoring, external and internal data requirements, data cleanliness and concurrency, reference sources of data to be used for customer and transactional behaviour modelling.
- Ensure data completeness, correctness and concurrency of data.
- Assist in detecting, analysing and authenticating fraudulent transactions in a card-not-present environment.
- Works closely with other Loss Prevention staff to identify fraud trends. Employee provides quality customer service to internal and external customers that meets and exceeds expectations.
- 2+ years of experience in risk management
- 1-year Analytics/Data Analysis Experience
- Experience with eCommerce domain is preferred and applicant should have international travel and geographical knowledge.
- Understanding of end-to-end Reconciliation Control process for Merchant Operation.
- Identify the opportunities of revenue recovery
- Identify system level opportunities to improve Merchant Settlement processes and work with accounting teams for betterment of Settlement processes
- Excellent interpersonal, verbal and written skills
- Customer Service (Voice) experience is plus
- Process re-engineering and improvement
- Candidates have charge back knowledge will be a value add
- Salesforce knowledge is an added advantage
- Ability to maintain performance in a rapid and ever-changing work environment
- Ability to learn quickly and make on-the-spot decisions with limited information
- Demonstrated ability to meet deadlines, complete important time sensitive tasks & adapt quickly to last minute changes
- Advanced level knowledge of Word, Outlook, Excel and Access Database. Experience in making reports and trackers.
- High School Diploma or GED Required/College Coursework preferred
Gandhinagar
Vadodara
Gandhinagar
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What We Offer:Job Title : AI Engineer Job Location : Remote Pay Grade : 15 to 22 LPA Location : Gandhinagar Schedule & Shift : 2:30 PM to 11:30 PM IST - Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
- Design, build, and deploy LLM-driven applications (e.g., document summarization, RAG-based QA, chatbots).
- Work with open-source LLMs using platforms like Ollama and Hugging Face.
- Implement Lang Chain and Lang Graph workflows for multi-step, multi-agent task resolution.
- Build and optimize RAG (Retrieval-Augmented Generation) systems using vector databases.
- Collaborate with cross-functional teams to ship features to production.
- Stay up to date with the latest in open-source LLMs, model optimization (LoRA, quantization), and multi-modal AI.
- 3–5 years of hands-on experience in AI/ML engineering.
- Proficient in Python, PyTorch, and Hugging Face Transformers.
- Proven experience with Lang Chain and Lang Graph for LLM workflows.
- Familiarity with Ollama, Mistral, LLaMA, or similar open-source LLMs.
- Experience working with vector stores (Qdrant, Pinecone, Weaviate, FAISS).
- Skilled in backend integration using FastAPI, Docker, and cloud platforms.
- Solid grasp of NLP, LLM reasoning, prompt engineering, and document parsing.
- Experience with LangServe, OpenAI tool/function calling, or agent orchestration.
- Background in multi-modal AI (e.g., image + text analysis).
- Familiarity with MLOps tools (MLflow, Weights & Biases, Airflow).
- Contributions to open-source GenAI projects.
- Understanding LLM safety, security, and alignment principles.
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What We Offer:Job Title : Real Time Analyst Job Location : Remote Reports to : Team Leader Location : Gandhinagar Schedule & Shift : Flexible with Shift times Hours : Five days a week, Full Time - Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
- Monitors queue spikes, breaks and aux usage of agents. Ensuring that the queue is well-managed by relaying real-time concerns on AUX time reporting to Supervisors/Floor managers on the floor.
- Sends day-end reports to management team
- Monitors and report real time schedule & Shrinkage adherence and reports non-compliance if any
- Reports intra-day schedule changes to the Supervisors/Manager. i.e., same day callouts and develops a plan to meet schedule requirements.
- Works with WFM to ensure hourly, real-time schedule adherence commitments are being met.
- Work closely with the Account Managers and Supervisors to conduct real-time root cause analysis of impacts to SLA's (i.e. AHT, ACW, Abandonment, actual call volume to forecast ratios, chat types/drivers).
- Assigning schedules for all reps.
- Proactively develop action plans or provide recommendations to the program on effective ways to achieve schedule adherence.
- Identify OCR's/leaders on any violation of the code of conduct and non-adherence to the schedule.
- Build strong relationships with Team Leader, and team members.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Act as a role model at all times, adhere to high ethical standards.
- Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
- Be flexible in an environment by championing and embracing change.
- Excellent Written English skills and Excel (Data Analysis) are a prerequisite.
- Acts as a role model at all times and adheres to high ethical standard
- Takes responsibility and initiative to develop core and personal skills
- Is flexible in an environment by championing and embracing change.
- Maintains a high degree of confidentiality while conducting day-to-day operations
- Presents a professional, efficient, and service-oriented profile to clients and internal/external customers.
- Ensures a high level of quality in all administrative efforts.
- Computer programs including Excel, Word, Power Point, Outlook; Training and sales techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures.
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Job Title : Business Analyst (Techno-Functional) Job Location : Remote Location : Gandhinagar Schedule & Shift : 3:30 PM - 12:30 AM / 4:30 PM - 1:30 AM (Flexibility per the client/business requirements required) What We Offer:
-
Canteen Subsidy
-
Night Shift Allowance (as per the process)
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Campaign Allowance
-
Health Insurance
-
Tuition Reimbursement
- Internal Movement through IJP
The Role: As an Analyst, you will be assigned to multiple projects depending on our needs, your interests, and expertise. The projects can vary from assisting your team in implementing, maintaining, and testing our software for new customers to managing customer accounts post-launch.What You’ll Be Doing:
Product Implementation:- Work with senior team members to carry out customer implementations and program enhancements.
- Participate in the implementation design, setup, and review processes
- Identify improvements to our feedback products and processes
- Utilize Client software knowledge for testing customized software solutions.
- Build long-standing customer relationships by improving customer feedback programs
- Provide support to client meetings by leveraging in-depth Client system capabilities
- Work with client teams in resolving technical/system-related inquiries
- Provide quality assurance support when providing features to clients
- Provide client support when analysing large sets of data
What We Expect You to Have:
Qualification Required:- Excellent analytical skills (including Microsoft Excel) and attention to detail Strong written, verbal communication and presentation skills
- Bachelor’s / Master’s degree in Computer Application (B.Sc. IT, M.Sc. IT, BCA, MCA, B.Tech Computer Engineering, B.Tech Computer Science etc.)
- Experience of JavaScript, HTML, CSS, and XML.
- GUI would be an added advantage
- Experience in management consulting, IT consulting, market research, and/or enterprise software client management either in college or at work to facilitate teamwork in remote settings will be preferred.
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What We Offer:Job Title : Support Engineer Job Location : Remote Location : Gandhinagar Schedule & Shift : 1:30 PM – 10:30 PM / 3:30 PM – 12:30 AM / 4:30 PM – 1:30 AM / 5:30 PM — 2:30 AM (Flexibility is required per Business/Client requirements) - Canteen Subsidy
- Night Shift allowance as per the process
- Campaign Allowance
- Health Insurance
- Tuition Reimbursement
- Internal movement through IJP
- Deliver first-class support across our global customer base and exceed our customers' expectations.
- Collaborate cross-functionally with internal teams (e.g. Managed Services, Product, Engineering), providing key product insights and development opportunities.
- Provide timely expert advice and speedy resolutions to support cases and resolve escalated cases from first-level support.
- Own the investigation and resolution of complex cases while escalating cases to the next tier of our support organisation, as needed.
- Contribute to process improvement initiatives in the support organisation.
- Create and refine knowledge base articles.
- Collaborate closely with the other global support regions - North and South America, Europe, Australia, and Asia.
- Provide feedback to your peers, helping them to grow and develop while also contributing your creative ideas to the leadership team.
- Support high-severity incidents as part of our incident management and response team, including being part of a rotating on-call schedule.
- Solves Problems with Efficiency - Skilled at analysing problems, determining the root cause(s), and finding the optimal resolution. Collaborates, Decision Quality, Nimble learning, and Manages Ambiguity.
- Has a Bias for Action - Prioritises work, sets deadlines, and delivers results. Action-oriented, Drives results, Ensures accountability, Plans and Aligns.
- Continuous Improvement and Innovation - Proactively find opportunities for improvement; appropriately leverages technology, and optimises processes to improve organisational performance.Tech Savvy, Being Resilient, Optimises Work Processes, Cultivates Innovation.
- Enables the Success of Others - Find value in helping others succeed. Effectively leverage their knowledge and experience to multiply the impact of those around them. Customer Focus, Interpersonal Savvy, Manages complexity, Strategic Mindset.
- Bachelor’s degree or equivalent work experience. Good understanding of JavaScript, XML, HTML, and CSS.
- Knowledge of SaaS technologies and platforms Experience with the client platform and Salesforce Service Cloud is a plus.
- 3 + years (s) of experience working in a Salesforce Case Management tool, technical, support, or customer service-focused environment.
- Excellent verbal and written communication skills in English.
- Team player who can lead and make decisions in difficult and ambiguous situations.
- Experience working in a startup environment.
- Able to respond to on-call notifications within 30 minutes to support high-severity incident management, including on weekends & holidays, as part of a rotating on-call schedule.
- Able to complete the Personal Identity Verification (PIV) background approval process. [US employees only]
Vadodara
No Job Openings At this location.
Why Join Etech?
Etech is an equal opportunity employer. The team comprises of people with many diverse work and life experiences. Etech offers career opportunities for those looking to develop and enhance life skills. Some of these include the ability to communicate effectively, build trust, and function in a team environment.
The nature of Etech’s business, which is about people communicating with people, ensures the ongoing development of the portable “skills for life”. Etech cares about your career growth because we know that our employees are our most valuable asset.
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The Etech Teamwork Journey
“I’ve learned to be an effective leader,
who’s able to coach and develop
agents to meet the required Goals.
Alongside this, I love that recognition
is given for every accomplishment.”
Jody Watson
Operation Intern
“I’ve advanced from a Customer
Service Rep to a Vice President at
Etech.
I’m so thankful for my mentors
who helped me get here.”
Patrick Reynolds
VP Partners Strategy
My journey at Etech began Sep
tember 2005. I’ve learned pa
tience, adaptability, persistence,
how to rely on my co-workers, and
valuing what everyone brings to
the table.
