In this podcast, Etech’s Chief Security Officer, Ronnie Mize explains how to ensure Data Privacy and Data Security in the Contact Center.
Securing your customer’s data is important for many reasons: Your business depends on it and if your organization doesn’t take the necessary steps to protect customer data, you’ll be vulnerable to data security breaches, which could lead to trouble for your organization in the form of such things as customer complaints, fines, lawsuits, and more.
With the rapid increase in cybercrime rates, protecting customer data has become more important.
Contact Centers have more power to protect customer data than they think. Almost any piece of data that you collect and store from your customers is something that a cybercriminal might find valuable and can misuse the information.
This is why your organization needs to take extra precautions to protect your customer’s data. It’s too crucial to leave data protection up to the tools and processes you use as it is prone to a data security breach. Customers trust you with their most confidential data, from credit cards to Social Security information, and it’s your responsibility to keep their data safe and secure.
Tune in to this podcast to help yourself learn how to ensure Data Privacy and Data Security in the Contact Center.
For any assistance in upgrading your contact center’s technology landscape, Contact ETECH. We provide robust & secured technology solutions, software analytics & implementation, software development, and AI-enabled solutions. Contact us today for a Free Consultation!
Speakers:
Ronnie Mize – Chief Security Officer, Etech Global Services
Melissa Wood – Dean of Global Leadership Development, Etech Global Services