Nacogdoches, TX – July 17, 2019 – Etech Global Services is honored to speak at the Austin Contact Center Alliance (ACCA) Fall Symposium on Thursday, September 12th, 2019. Etech is hosting an interactive discussion on ‘The Future of Customer Experience in the Call Center’ which is one of the most talked-about topics in the industry today.
In Etech’s session, attendees and presenters alike will discuss the ever-changing landscape of customer experience in today’s world and also explore how Human Intelligence + Artificial Intelligence can take customer experience to the next level. By identifying opportunities and actionable insights, this groundbreaking duo of HI + AI can transform contact center processes to achieve operational excellence and agility.
The Austin Contact Center Alliance (ACCA) was founded to create a local trade association specific to the contact center industry and the Fall Symposium will be full-day uniting industry leaders, dynamic speakers, and state-of-the-art resources for contact center professionals.
“At Etech we say, “Serving your customer is not just YOUR priority, it is OUR priority.” The Customer will always be a top priority in our business which is why adapting to the latest practices to improve the CX is vital to an organization’s success. Focusing on effortless customer experience is one thing, but understanding how to optimize it and interpret your Call Center data is the real game-changer. Etech is excited to participate in the ACCA Fall Symposium to share and learn about the recent trends that will shape the customer experience dynamic in the years ahead,” said Etech’s Matt Rocco, President & CEO.
Those who attend Etech’s session can expect to walk away with the below takeaways:
• Importance of combining Human Intelligence + Artificial Intelligence
• Why focus on CX & how to improve it
• Utilize a 360-degree view of customers to obtain meaningful data
• Use AI & HI to Empower Your Coaches, Trainers & Bots
About Etech Global Services
Etech Global Services is a global leader of customer engagement solutions serving some of the world’s most trusted brands. Etech is trusted with their most precious assets- their customers. Why? Because Etech honors commitments and delivers; the result is measurably changing behavior while driving business growth and profitability through solutions that engage millions of customers each day across multiple touch points using analytical, traditional, digital, mobile and emerging technologies to communicate with your customers when and how they choose.
Etech believes in making a remarkable difference for our people, our customers, and our communities. Etech’s industry leading technology services, like Etech Insights, provides you with business insights and analytics that transform your interactions. Etech Insights combines human intelligence with the knowledge and power of artificial intelligence to identify performance enhancing behaviors and voice-of-customer insights that are not easily identifiable through traditional quality management. Etech’s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and create a competitive advantage of your competition leading to increased market share.
Etech believes through serving, we are able to make a remarkable difference for you and your customers.
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