Nacogdoches, TX – November 5, 2019 – Etech Global Services, a global leader in customer engagement solutions, is excited to participate in Customer Contact Week (CCW) at the JW Marriott in Nashville, TN from January 28th– 31st, 2020. This year’s CCW Nashville is going to be a remarkable event with the recent addition of the “CCW Think Tanks” followed up with the incredible speaker line-up, top-rated sessions, networking, and exclusive site tours. Etech will again be hosting an engaging workshop titled, “CX Architecture – Using Agent Insights to Design a Remarkable Experience’’ from 8:15 am-10:15 am on January 29th, 2020.
Etech’s workshop will focus on how the analysis of agent performance and their coaching and development are crucial to crafting the customer experience (CX) architecture. Consistent and meaningful training improves agent satisfaction and retention, and they, in turn, create excellent interactions with your customers. With this practice in place, it enables the contact center to deliver an effortless customer experience.
Stop by Etech’s booth # 207 to discuss one-on-one with our team and ask about:
- Why organizations should focus on agent performance for a better CX
- How agent performance impacts overall contact center performance and CX
- The significance of agent training and development to increase CX
- Leverage agent performance data to enhance personalized customer interactions
“At Etech, we believe that team members’ experience is the key to improving the customer experience. Etech is committed to the learning and development of our people, our most precious asset. Understanding how our team members perform and establishing training programs that are designated to enhance their customer service skills has enabled us to deliver exceptional customer experiences for our clients. The Customer Experience architecture was, is, and always will be incomplete without efficient people who are empowered to create a remarkable difference,” said Matt Rocco, Etech’s President & CEO.
About Etech Global Services
Etech Global Services is a global leader of customer engagement solutions serving some of the world’s most trusted brands. Etech is trusted with their most precious assets- their customers. Why? Because Etech honors commitments and delivers; the result is measurably changing behavior while driving business growth and profitability through solutions that engage millions of customers each day across multiple touchpoints using analytical, traditional, digital, mobile and emerging technologies to communicate with your customers when and how they choose.
Etech believes in making a remarkable difference for each other, our customers, and within our communities. Etech’s industry-leading technology services, like Etech Insights, provide you with business insights and analytics that transform your interactions. Etech Insights combines human intelligence with the knowledge and power of artificial intelligence to identify performance-enhancing behaviors and voice-of-customer insights that are not easily identifiable through traditional quality management. Etech’s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and create a competitive advantage of your competition, leading to increased market share.
Etech believes through serving; we can make a remarkable difference for you and your customers.
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