Etech launches “Remote Worker” technology that will enable e-retailing companies to strengthen their at-home customer service agent model, save cost, and offer flexibility to employees.
Nacogdoches, TX –June 21, 2011 – Etech, Inc., a global business process outsourcer, recently announced that their technology division, Etech Technology Solutions (ETS), launched their first remote worker management solution known as Nomad TMMS© (Team Member Management Solution).
Many e-retailing companies are interested in adding the ability for their contact center agents to work from home. This model has several advantages for both the company and the employees. Companies can realize a huge cost savings with this model and can employ people who previously could not commute to a regular work setting such as the disabled. It also provides an environment with little to no distractions, no commute and flexible working hours. However, there are two primary problems that prevent many companies from taking this step –management of the at-home employee and security.
Etech Technology Solutions has developed an application that controls the desktop workstation of the at-home employee. The Nomad TMMS application, which is protected by US Copyright Law, includes a number of key features to make the remote worker model possible for many organizations. It provides a secure, encrypted access portal to the company’s systems as well as a number of other security measures to keep customer information safe and secure.
“The Nomad TMMS application offers a significant value proposition to companies as it will help them in cost reduction and even access that untapped valuable human resource that faces difficulty coming to work. The agents can easily work from their homes with greater flexibility,” said Mr. Dilip Barot, CEO, Etech and President of Creative Choice Group headquartered in Palm Beach Gardens, Florida. Also, Mr. Dilip Barot has entrepreneurial interests in real estate infrastructure, investment, construction, asset management, and IT/ITeS. “It will enable companies to consolidate their capability of offering customer service through the home based customer agent model while maintaining the same high level of customer experience and satisfaction.”
It also has features which ensure a positive customer experience no matter where the employee is located including tracking unacceptable content and alerting management if an issue has occurred. It also includes many helpful tools to help the at-home employee do their jobs well including a built-in chat module to allow the remote workers to chat with their supervisors, a learning knowledgebase, and an announcement board.
“We’re pleased to add Nomad TMMS to our technology solution offerings,” said Ronnie Mize, Vice President of Etech Technology Solutions. “ETS was developed to help businesses accelerate service delivery while maintaining cost-effectiveness. Nomad TMMS is one great example of an application that will cost-effectively help companies expand to offer remote agent support. It is especially suited to the at-home customer service agent model that many e-retailing companies are looking to implement.”
To learn more about Etech visit www.etechtexas.com.
About Etech Global Services
Etech is a leading provider of intelligent sales and service solutions utilizing inbound and outbound voice and web chat. We understand the importance of customer relationships. That’s why all of our solution strategies are driven by the ‘voice of the customer’. Our stringent QA process ensures an ever-improving customer experience. We also gather critical business intelligence data from each customer interaction. And we do everything with the highest integrity and quality possible. These differences allow us to provide industry-leading service, stellar CSAT scores, and high performing sales and service solutions that enable our clients to increase revenue and delight their customers. For more information: www.etechinc.com
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