Elevate Your Call Center Expertise: Join Etech’s Expert Webinars
Etech's Expert-Led Webinars
Etech webinars empower you with the knowledge and skills to succeed in the digital age. Join our community of tech professionals and gain valuable insights to drive your business forward.
Upcoming Webinars
On-Demand Webinar Library
How to Build Trust Using Data Analytics?
Access the On-Demand Webinar and Discover How to Transform Decision-Making through Data
Speaker: Jim Iyoob, Shawndra Tobias, Christopher Basile
Reshaping Customer Agent Experience with Integrated Speech Analytics
Access the Webinar and DiscoverHow Artificial Intelligence + Human Intelligence Combine to Revolutionize Quality Monitoring
Speaker: Jim Iyoob, Shawndra Tobias, Robert Beasley, Brian Hurley
The CX Strategy: Igniting Performance with Deep Analytics
Access the On-Demand Webinar and Discover How to Transform Customer Experience with AI-Driven Insights
Speaker: Jim Iyoob, Shawndra Tobias, Christopher Basile
Transforming Contact Centers: From Data Insights to Action-Driven Success Strategies
Gain the knowledge needed to leverage analytics, enhance customer experiences, and drive measurable results. Learn how to transform your contact center from a cost center into a true strategic advantage.
Speaker: Jim Iyoob, Shawndra Tobias, Melissa Magos
Decoding Your Customer Conversations: A Deep Dive into Analytics
Discover how you can transform your call center performance with powerful customer conversation analytics.
Speaker: Jim Iyoob, Manu Dwievedi
Access the On-Demand Conversation Analytics Masterclass
Gain the knowledge to implement a successful conversation analytics solution from choosing the right platform to driving adoption within your organization.
Speaker: Jim Iyoob, Kim Howell, Manu Dwievedi