Drive Effortless
Customer Engagement Solutions
with Etech’s Omnichannel Customer Engagement Solutions
Etech Industry Trends
With over 20+ years of experience in serving clients from across various industries, addressing specific operational requirements and resolving diversified business challenges, Etech Global Services has grown its portfolio and area of expertise exponentially. From a global outsourcing solution provider to a full-fledge customer experience management company, Etech offers products & services of digital engagement, AI-enabled technology software for customer engagement and quality monitoring, omnichannel CX support, quality monitoring services and is a technology partner for leading brands all over the world.
Improve Customer Experience
PROFESSIONAL SERVICES AND SOFTWARE SOLUTIONS
OUTSOURCED QUALITY
MONITORING SOLUTIONS
End-to-End Solutions For Continuously Optimizing &
Enhancing Your Customer Experience
Etech Global Services has the end-to-end responsibility for improving customer experience by using the combination of various tools & strategies.
Etech Customer Engagement Solutions
Inbound Call Center
We ensure personalized interactions, increased revenue and reduced operational costs.
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Outbound Call Center
Drive incremental sales, increase market share, and strengthen customer relationships.
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Omnichannel CX Support
We Unify different support
channels to ensure quick &
consistent customer interactions.
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Digital Engagement
Helping the world’s leading
organizations improve sales and transform customer support.
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Etech Insights
Etech Insights is the quality monitoring & analytics division of Etech Global Services. The Etech Insights team consists of a highly efficient group of 300+ data scientists that analyze customer interactions and deliver actionable insights to boost team performance, increase profitability & improve customer experience.
Etech’s multi-level approach delivers positive results while giving agents the training and confidence needed to increase profitability and span of influence in the marketplace. Etech’s combination of people, processes, and technology delivers a unique and ever improving customer experience.
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Etech Technology Solutions
Software Application Development
Enterprise AI Solutions
SaaS
Product Development
Software Analytics &
Implementation
