Boost the Efficiency of your Customer Service team with
Effective Email Management
Enhance Team productivity by keeping a track of all customer
communication, tickets, and contact management
WHAT IS ICE EMAIL?
ICE email management software is designed to boost the efficiency of your customer service team. Etech’s ICE Email tool automatically detects spam, distributes emails, and shows email history to track the complete customer communication.
- Business Intelligence
- Superior Customer Service
- Omnichannel Customer Experience
- SLAs for Email Routing
- Web Form Submission
PRODUCT TOUR
Support Issues
Support Issues
AUTOMATING CUSTOMER SERVICE BY OPTIMIZING THE SUPPORT PROCESS
ICE Email Management System avoids cluttering of emails in the inbox by streamlining your Customer Service. ICE Email is a single door entry for all customer concerns pertaining to support, sales, billing, technical assistance, inquiries, general concerns, etc.
REAL-TIME EMAIL MONITORING
Monitor and guide your team on the go with real-time email monitoring.
OMNICHANNEL CUSTOMER ENGAGEMENT
Integrate & unify digital communication channels into a single, combined solution.
AUTO EMAILS DISTRIBUTION
Connect customers with the appropriate agent to handle their needs using skill-based routing
PREDEFINED EMAIL TEMPLATES
Save time on writing emails from scratch by utilizing custom, predefined email templates for ensuring quick responses to customers.
EMAIL ESCALATION
Agents can escalate emails to their supervisors whenever they need their attention or guidance.
EMAIL TO E-TICKET
Easily convert emails to e-tickets with a single click to ensure customer concerns are addressed on time.
REPORTS & ANALYTICS
Monitor team or individual performance, keep track of SLAs, determine trends for E-tickets, and much more with actionable reports & analytics.
ADVANCE KNOWLEDGEBASE INTEGRATION
Get quick answers to any challenges or receive guidance on setting up with advanced knowledgebase integration.
CONTACT MANAGEMENT
Log and retain complete customer information, ticket history and get an overview of the entire customer service journey.
DELIVER OMNICHANNEL CUSTOMER EXPERIENCE BY INTEGRATING WITH ICE LIVE CHAT SOFTWARE
Simply integrate ICE Email Management Software with ICE Live Chat Software and interchange between different customer needs with a single click leading to:
- Cross Channel interactive customer interactions
- Reduced turnaround time
- Higher agent productivity
CASE STUDY
HOW ETECH’S INTERACTION ANALYSIS HELPED CUSTOMER IN CALL REDUCTION, ENHANCE CUSTOMER SATISFACTION AND INCREASE IN OVERALL EFFICIENCY?
Industry: Retail | Service: Quality Monitoring & Analytics
