Transforming Contact Centers: From Data Insights to Action-Driven Success Strategies
Access the On-Demand Webinar and Discover How to Evolve Your Contact Center into a Strategic Asset
Unleash the Power of Data-Driven Strategies in Your Contact Center
In this webinar, we explore:
- Implement effective quality monitoring and analytics technology.
- Translate data insights into actionable business strategies.
- Foster a data-driven culture within your contact center teams.
- Explore real-world case studies of successful transformations.
- Discover tools and methodologies for ongoing improvement.
What You'll Learn
- Effective Quality Monitoring & Analytics Technology:
Understand how to select and deploy the right tools to accurately measure your contact center performance, boost efficiency, and enhance customer satisfaction. - Data-Driven Culture:
Learn best practices for fostering a culture where every team member value data driven insights and contributes to continuous improvement. - Real-World Success Stories:
Review case studies that demonstrate how leading organizations have transformed their contact centers, delivering significant ROI. - Actionable Strategies & Frameworks:
Get step-by-step methodologies to turn insights into action, ensuring consistent improvements and long-term success.
Meet the Speakers
Jim Iyoob
Chief Customer Officer, Etech Global Services
With more than 35 years in the call center/BPO industry, Jim’s passion lies in remaining ahead of the curve. He brings extensive expertise in quality assurance, analytics implementation, and strategic transformation of customer experience operations.
Shawndra Tobias
SVP, Operational Excellence, Etech Global Services
Shawndra specializes in operational efficiency and data-driven leadership. She brings a wealth of experience in enhancing operational processes, coaching teams, and using analytics to foster continuous improvement.
Melissa Magos
Sr. Director – Call Center Operations, Frontier Communications
Melissa’s deep operational knowledge spans workforce management, training, and resource optimization. She has a proven track record of using insights to elevate contact center performance, customer experience, and overall outcomes.
Don’t Miss out
Join our on-demand webinar and gain practical strategies to align your
operations with strategic business goals. Transform your contact center into an
engine of growth and customer delight.
FAQs
What is the “Transforming Contact Centers” webinar about?
Who should watch this webinar?
How can I access the webinar?
Simply fill out the form and click the “Watch Now” button to gain instant on-demand access.
What topics will be covered?
The webinar covers contact center quality monitoring and analytics technology, actionable strategy development, building a data-driven culture, real-world case studies, and continuous improvement methodologies.
Can I ask questions about the webinar content?
How can I contact you for more information?
If you have any further questions or need additional information, please feel free
to contact us at CX@etechgs.com.