Unleash the Power of Conversation Analytics
Gain the knowledge to implement a successful conversation analytics solution from choosing the right platform to driving adoption within your organization.
- Evaluate and Select the Best Platform.
- Discover Use Cases: Quality Assurance, Customer Experience, and Sales Insights.
- Learn Effective Implementation Strategies.
- Monitor Accuracy and Performance.
- Gain Buy-In and Drive User Adoption
What You’ll Learn
- Platform Evaluation
Criteria based on accuracy, integration, scalability, and cost. - Use Cases
Quality assurance, customer experience, sales/marketing Insights. - Implementation Roadmap
Goal setting, stakeholder buy-in, data collection, system integration. - Monitoring Metrics
Strategies for ensuring continuous improvement. - User Adoption
Approaches to gain buy-in and address concerns through change management.
Meet the Speakers
Jim Iyoob
Chief Customer Officer, Etech Global Services
Jim is a 34-year veteran of the call center/BPO industry. He is passionate, driven, and an energetic business leader with a strong desire to remain ahead of the curve in outsourcing solutions and service delivery.
Jim has an impeccable track record of innovation and advanced business intelligence. He has been instrumental in setting up solutions for brands looking to optimize and automate their daily customer experience needs.
Kim Howell
Chief Operating Officer – Ascent Business Partners
Kim Howell, a seasoned C-level executive, boasts over 25 years in contact centers, emphasizing digital transformation and growth strategy. As the recent COO and Chief People Officer, she managed a global presence across 7 countries.
Proficient in the full CX process, Kim excels in strategy, execution, and driving tech innovation. Renowned for navigating uncharted areas and collaborating with stakeholders, her hands-on approach and knack for integrating people and technology have consistently propelled company success.
Manu Dwievedi
Director of Etech Insights, Etech Global Services
Manu joined Etech in March 2014 as an Online Chat Representative. During his tenure, Manu has held responsibilities in various facets of call center, including operations, training as well as quality monitoring & analytics.
Manu is driven and passionate about customer experience management, data science, natural language processing, machine learning, and driving innovative conversational AI solutions for business growth.
Don’t Miss out
FAQs
In this masterclass, you’ll gain the knowledge and strategies to turn conversation data into actionable insights and drive business success. This comprehensive program is designed to provide you with the information needed to implement conversation analytics effectively within your organization. You’ll learn how to evaluate and select the best conversation analytics platform, discover various use cases, and gain insights on driving user adoption and monitoring performance.
This masterclass is ideal for professionals involved in quality assurance, customer experience, sales, marketing, and those interested in leveraging conversation analytics to drive business impact. It is particularly beneficial for managers and decision-makers responsible for implementing and optimizing conversation analytics solutions.
Click the Watch Now button on this page to access the on-demand session.
The masterclass will cover:
- Evaluating and selecting the best conversation analytics platform.
- Use cases for conversation analytics, including quality assurance, customer experience analysis, and sales/marketing insights.
- A roadmap for effective implementation, including goal setting, stakeholder buy-in, data collection, and system integration.
- Key metrics and strategies for monitoring accuracy and performance.
- Proven approaches to gain buy-in, address concerns, and drive user adoption through change management.
If you want the resources that we shared during the live Masterclass, please email us on CX@etechgs.com
Absolutely! You can reach out to us at CX@etechgs.com for any questions or further information.
If you have any further questions or need additional information, please feel free to contact us at CX@etechgs.com.