Unleash the Power of Customer Interactions
In this webinar, we explore: :
- Overcoming the data deluge: How to sift through vast amounts of conversation data to find what truly matters.
- Breaking the quality assurance bottleneck: Strategies to streamline QA processes and increase efficiency.
- Bridging the performance gap: Techniques to identify top performers and elevate your entire team.
- Decoding customer sentiment: Learn to read between the lines and anticipate customer needs.
- Transforming insights into action: Practical ways to use analytics for tangible improvements in customer satisfaction and resolution rates.
What You’ll Learn
- Data Analysis: Extract key insights from customer interactions
- QA Optimization: Streamline processes for increased efficiency
- Performance Enhancement: Identify and replicate top agent behaviors
- Sentiment Decoding: Anticipate customer needs through conversation analysis
- Action Planning: Convert analytics into tangible improvement strategies
Meet the Speakers
Jim Iyoob
Chief Customer Officer, Etech Global Services
Jim is a 34-year veteran of the call center/BPO industry. He is passionate, driven, and an energetic business leader with a strong desire to remain ahead of the curve in outsourcing solutions and service delivery.
Jim has an impeccable track record of innovation and advanced business intelligence. He has been instrumental in setting up solutions for brands looking to optimize and automate their daily customer experience needs.
Manu Dwievedi
Director of Etech Insights, Etech Global Services
Manu joined Etech in March 2014 as an Online Chat Representative. During his tenure, Manu has held responsibilities in various facets of call center, including operations, training as well as quality monitoring & analytics.
Manu is driven and passionate about customer experience management, data science, natural language processing, machine learning, and driving innovative conversational AI solutions for business growth.
Don’t Miss out
FAQs
You can access the webinar by filling out the form and clicking the ‘Watch Now’ button.
No, it’s completely free to watch
You can contact us at: info@etechgs.com
Yes, opportunities for one-on-one consultations will be available.
You can reach out via info@etechgs.com.